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600 reviews
from G2

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    Information Technology and Services

Outstanding Monitoring

  • August 22, 2020
  • Review verified by G2

What do you like best about the product?
Interface and Support is quite impressive and ease to use. Fully compatible with our entire catalog of devices
Device managent-addition is quite easy via SNMP
Dashboard customization is impressive
What do you dislike about the product?
Dashboards widgets need to be imported from Resources however you can import a JSON dashboard file into if needed.
What problems is the product solving and how is that benefiting you?
Monitoring and alerting/Device management
Recommendations to others considering the product:
Perform automatic discovery will make adding devices a lot easier. Realtime dashboards are a great feature along with outstanding alerting.


    Construction

works best with multi cloud

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
multi cloud support database support. we like to some more options.
What do you dislike about the product?
missing kubernetes support. we would like to see more container support.
What problems is the product solving and how is that benefiting you?
over all monitoring. it provides apps as well as cloud specific workload monitoring
Recommendations to others considering the product:
splunk integration


    Computer & Network Security

Easy to use.

  • August 21, 2020
  • Review provided by G2

What do you like best about the product?
Nice GUI and easy to install the Collectors
What do you dislike about the product?
Hmmm. Add more performance features for network health monitoring
What problems is the product solving and how is that benefiting you?
Web - Ping was amazing to keep monitor our websites.
Recommendations to others considering the product:
LogicMonitor is a stable monitoring tool. I really enjoyed working with.


    Scott S.

Excellent tool for general monitoring, but room for improvement

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
LogicMonitor (LM) can alert on a WIDE range of criteria.
LogicMonitor is very flexible.
For example, one can monitor the free disk space of VMware physical storage, operating system configuration, cloud items, network performance, etc.
What do you dislike about the product?
LogicMonitor lags behind competitors like Auvik in network mapping, user interface, and general usability.
Auvik has a simpler interface and is more intuitive for network device backups, monitoring, alerting, management, and the like. LogicMonitor would benefit from a better network map (diagram) generation / tool.
LogicMonitor would benefit from a refreshed user interface (UI).
(In its defense, LogicMonitor can alert on a wider range of criteria, compared to Auvik, and is more flexible.)
What problems is the product solving and how is that benefiting you?
LogicMonitor protects our clients' on premises and cloud systems from downtime or poor performance.
Recommendations to others considering the product:
Consider your integrations. Obtain a trial to test the functionality.
** Invest the time upfront to setup the tool as desired ** this is the biggest failing of many companies with LogicMonitor, or other similar products.


    Information Technology and Services

Consistent and customisable

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
Consistent and customisable, LogicMonitor offers an excellent user experience. For our use case, IaaS provider distributed along several data centers and geographically dispersed it is a must have.
API's and integrations work seamlessly after correctly set up.
What do you dislike about the product?
Some functionalities are not system wide and limited (Tokens in widget names come to mind).
Also for our use case the 'Widget exceeds the instance limit' comes up a bit too often. It's understandable there needs to be a compromise between number of instances and dashboard/widget performance, but there could be some room for customisation.
What problems is the product solving and how is that benefiting you?
Instant deployment of internal and customer dashboards.
Instant info on several datapoints across time provides an excellent troubleshooting tool.


    Construction

Excellent Monitoring tool for any small business to large enterprise

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
Cloud based, Rich and useful user Interface. Alerts are very powerful with email and sms messaging covered. Ability to monitor devices dispersed geographically anywhere in the world. It is great that it does not require an agent on devices that you wish to monitor. And, scripting ensures that you can check just about anything on any device.
What do you dislike about the product?
Advanced features are Not as intuitive to use. Lacks the ability to execute actions to apply instant fixes and access systems directly to resolve issues.
What problems is the product solving and how is that benefiting you?
Detailed alerting on issues in monitored equipment that we would not otherwise have seen. We have been able to reduce our alerts week on week due to seeing patterns of issues in devices and being able to resolve those problems where we may not have known they existed before, and before they became larger issues.
Recommendations to others considering the product:
You wont regret your decision choosing LogicMonitor for your monitoring needs. I would recommend going through some of the training material at the beginning of your implementation so that you can get a good start with the product.


    Raum S.

Was able to transition to LogicMonitor quickly without issue. Very easy to learn and use.

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
LogicMonitor definitely puts the LOGIC in LogicMonitor. It is very customizable and able to tailor to our needs. The API works great so we can integrate our other tools. Chat support is pretty effective. We were able to deploy quickly thanks to the SN CMDB integration and a talented in-house developer along with a LogicMonitor team that was able to steer us in the right direction.
What do you dislike about the product?
Sizing and tuning the collectors has been more challenging than expected.
Sometimes it would be easier to have a quick call from a Chat support session.
There aren't a lot of dislikes.
What problems is the product solving and how is that benefiting you?
Better monitoring, less false-positives, very intuitive and easy to use. All of our engineers can navigate easily for troubleshooting and diagnostic purposes when troubleshooting. Monitoring can be very broad or very granular to suit our needs. Able to monitor for our standards and compliance needs. We just deployed so we are just scratching the surface.


    Gary D.

Great product, great support!

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
I love how easy it is to setup out of the box. I literally can have monitoring setup and running on all of your systems in less than an hour.
What do you dislike about the product?
The only feature that is really missing is automatic remediation steps when an alert is triggered, but I understand that is in the development pipeline.
What problems is the product solving and how is that benefiting you?
I am monitoring over 5000 systems. It allows me to set up custom alert rules and escalation chains not just host by host but even individual monitored sources. PING, IIS, SQL service etc. This lets me route alerts to the team that can best handle that alert.


    Matthew S.

Intutive tool that helps make my job easier

  • August 21, 2020
  • Review verified by G2

What do you like best about the product?
Flexible dashboards that can present a large amount of data in a simple view. It's ability to work with a wide range of protocols and straight forward interface for creating your own custom logic modules. The frequent updates and improvements to the platform, and the integrated chat support with quick response times. Easy user administration that provides me confidence in the user access to a distributed customer user base. The ability to grant view permissions of the logicmodules to my engineering team for transparency on how they function which has resulted in less time I have to investigate and explain to the team.
What do you dislike about the product?
A brief list of items I've discussed with the LogicMonitor team where I know improvements are in development:
Lack of dark mode in current release.
Lack of configurable conformation prompts when device groups are moved via drag and drop.
No current ability to adjust polling intervals at the device group level.
What problems is the product solving and how is that benefiting you?
I've worked with LogicMonitor for over a year and have had many great interactions with their support on ways to improve the platform in a way that makes sense for my team as well as help identify areas the platform can improve that will not only benefit my team but all LogicMonitor users. This ranges from specific use cases in my teams instance to reduce alert floods during events to identifying specific unsupported encryption protocols the LogicMonitor team is now working to support in the near future.
Recommendations to others considering the product:
Consider simple design implementations to scale into better use of dynamic groups.


    Information Services

Deep dive with LogicMonitor

  • August 21, 2020
  • Review provided by G2

What do you like best about the product?
1. I can support on prem and cloud
2. agentless
3.It can monitor websites
4.It can monitor itself!
What do you dislike about the product?
I do not have have anything I can say i dislike
What problems is the product solving and how is that benefiting you?
Website monitoring is the big one for me