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Unique tool, I know whats going on with my netwok 24 /7
What do you like best about the product?
The dashboard is very clear and give you a lot of info of whats happening within your network. Uptimes are valuable info when users say they were not able to work due to downtimes. LogicMonitor gives me enough info to challange those claims. Additionaly The alets give me enough information to determine the impact of the issue before calls start rolling in. This way I can prioritize depending on how critical it is to the company.
What do you dislike about the product?
A remote access tool would be a show stopper from troubleshooting. If we had the abilityt to remote to servers switches and roouters from this tool it would definetly be the go to tool instead of using aditional tools for this. Sometimes I find it hard to sort out through all the information. Not sure if I really need to know how the fans are in a router or the temperture ofthe equipment. If there was a way of setting a default to simple networking trouble shooting.
What problems is the product solving and how is that benefiting you?
Know whats going on and were for remote monitoring of the network. With the tool can prioritize issues and focus on the main issues first. I know when they happen and were. THis way I can sort out my day of troubleshooting the network. Definetly a great source of info about my network. We have a pretty big presence in multiple cityes around the US and have a limited amount of IT staff. This tools can point me in the right direction when things dont work correctly.
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Amazing Monitoring tool, Easy and Fast implementation with in hour, dashboards, alert integration
What do you like best about the product?
Auto Discovery which is a process where Logic Monitor determines all the similar components of a particular type.
LM Cloud for Cloud resources is the best monitoring tool.
Performance Monitoring of Anything on Your Stack
Unlimited Free Email & SMS Alerts
Alert Routing & Escalation
Historical Trending Data Stored for 1 Year
Syslog, Event and Batch Job Monitoring
Easy, Fast Implementation In Under 15 Minutes
Powerful dashboards display key metrics – all on one screen
Remote Sessions
Bank-Grade Security
Offsite, Automatic Data Backup & Disaster Recovery
Unlimited Users & Collectors
Support Via Phone, Email & Chat And Company-Wide Training
No-Cost Maintenance & Ongoing Updates
24/7 Alerting on Multiple Platforms
Agentless Monitoring
Data Security
Data Storage
Incident Management
API
Automatic Notifications
Customizable Reporting
Data Visualization
Estimating
Forecasting
Incident Management
Monitoring
Multiple Data Sources
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Server Monitoring
Speech to Text
Text to Speech
Trend Analysis
Its a great SaaS monitoring tool
LM Cloud for Cloud resources is the best monitoring tool.
Performance Monitoring of Anything on Your Stack
Unlimited Free Email & SMS Alerts
Alert Routing & Escalation
Historical Trending Data Stored for 1 Year
Syslog, Event and Batch Job Monitoring
Easy, Fast Implementation In Under 15 Minutes
Powerful dashboards display key metrics – all on one screen
Remote Sessions
Bank-Grade Security
Offsite, Automatic Data Backup & Disaster Recovery
Unlimited Users & Collectors
Support Via Phone, Email & Chat And Company-Wide Training
No-Cost Maintenance & Ongoing Updates
24/7 Alerting on Multiple Platforms
Agentless Monitoring
Data Security
Data Storage
Incident Management
API
Automatic Notifications
Customizable Reporting
Data Visualization
Estimating
Forecasting
Incident Management
Monitoring
Multiple Data Sources
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Server Monitoring
Speech to Text
Text to Speech
Trend Analysis
Its a great SaaS monitoring tool
What do you dislike about the product?
Reporting tool is a bit difficult and require some more details around it. PDF reports require some more work done on them.
Customization is very difficult
Need improvement in out of the box dashboards
Sometimes its hard to enable features and have to go to Support. It requires allot of tuning to enable alerts.
Automatically collect actionable performance data from all of your networking gear which I didn't like.
There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue.
Tweaking DataSources, at least as an MSP can be a real pain.
There is some latency involved in transmitting collected data to the cloud for processing and presentation.
Lack in scripting aspect
Integration tool with different Cloud Analytics tool
Pricing maybe a bit on higher side
steep learning curve specially if you are new to Monitoring tools
Datasource issues are bit harder to fix and take days and weeks to fix
Customization is very difficult
Need improvement in out of the box dashboards
Sometimes its hard to enable features and have to go to Support. It requires allot of tuning to enable alerts.
Automatically collect actionable performance data from all of your networking gear which I didn't like.
There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue.
Tweaking DataSources, at least as an MSP can be a real pain.
There is some latency involved in transmitting collected data to the cloud for processing and presentation.
Lack in scripting aspect
Integration tool with different Cloud Analytics tool
Pricing maybe a bit on higher side
steep learning curve specially if you are new to Monitoring tools
Datasource issues are bit harder to fix and take days and weeks to fix
What problems is the product solving and how is that benefiting you?
Reporting I worked with Logic Monitor support
Alerting required support
Working on some customized dashboard for customer
Sometimes needed help in deployment of Collector
Customized images to be added to PDF reports (Graphs are not customizable enough)
Alerting required support
Working on some customized dashboard for customer
Sometimes needed help in deployment of Collector
Customized images to be added to PDF reports (Graphs are not customizable enough)
Enterprise Level Monitoring with Private Cloud
What do you like best about the product?
Monitoring customization is fairly easy to configure and the management interface is user friendly. LogicMonitor is a great tool for monitoring and performance reporting for medium size, multi-platform, IT environments with a simple setup and quick out of the box configure time. In large environments the level of tuning required to keep the false positives at bay can be time consuming.
What do you dislike about the product?
The level of customization needed for multi-platform environments can be time consuming for very large environments. The high number of modules that can be imported can quickly make configuration very cumbersome.
What problems is the product solving and how is that benefiting you?
We are an IT Managed Service Provider and a Cloud MSP so we have clients from very small to clients that have thousands of servers and complex networks. We have used LogicMonitor for our base monitoring and performance reporting. The detailed reports and performance graphs were very helpful in capacity planning.
With a simple setup and quick out of the box configure time. It was ideal for new client onboarding.
With a simple setup and quick out of the box configure time. It was ideal for new client onboarding.
Recommendations to others considering the product:
Working for an IT Managed Service Provider and a Cloud MSP we have clients from very small to clients that have thousands of servers and complex networks. Logic Monitor is a great tool for monitoring and performance reporting for medium size, multi-platform, IT environments with a simple setup and quick out of the box configure time. In large environments the level of tuning required to keep the false positives at bay can be time consuming.
Its been a great experience!
What do you like best about the product?
I like the simple dashboard we use to monitor all the devices. Easy to see everything in one place.
What do you dislike about the product?
I do not have anything to dislike about Logic Monitor at the moment. It has been all positive.
What problems is the product solving and how is that benefiting you?
I can view live monitoring of all my devices and like the alert it generates on the dashboard.
Systems monitoring made easy for a novice!
What do you like best about the product?
LogicMonitor is my first in-depth experience with a third party systems-monitoring tool and the while the setup takes a little to get used to, once you've entered several systems, the process becomes simple. The best thing about LM is that we can monitor almost any device/stat within our system from servers, switches and routers to websites. Being able to see everything from the view of the dashboard has made for a simple workflow.
What do you dislike about the product?
Because there are so many things to monitor, it can take a bit to "master" setup and tuning to your specific needs.
Have difficulty excluding certain Windows events from monitoring on Windows server environments.
As with most things in a business setting, cost is always one of the first things to be weighed against a tool's features and as it goes with most enterprise solutions, the cost of subscription continues to rise.
Have difficulty excluding certain Windows events from monitoring on Windows server environments.
As with most things in a business setting, cost is always one of the first things to be weighed against a tool's features and as it goes with most enterprise solutions, the cost of subscription continues to rise.
What problems is the product solving and how is that benefiting you?
We are able to monitor our network infrastructure as well as see all metrics on VMs within vCenter, all within the same dashboard. The ability to customize the dashboard has made for a simple workflow.
The time to check each system for issues has reduced labor hours and allowed for more time to be spent on deployment and testing.
The time to check each system for issues has reduced labor hours and allowed for more time to be spent on deployment and testing.
Recommendations to others considering the product:
Definitely give this product a look if you are in the market for monitoring your network and system devices. If you're looking for an "all in one" package, LM could be the answer.
Extensive and easy-to-use monitoring tool
What do you like best about the product?
The interface is intuitive and well organized. The structure of the tools is logical and easy to navigate. This meets all of my previously known monitoring and alerting needs and has turned me on to new features that I wouldn't have though of previously.
What do you dislike about the product?
It needs more tools to be added to address all of my monitoring & alerting needs. From discussions with our team at LM some of these tools are being developed now though. Their development cycle seems to be quick and responsive which is promising for the future.
What problems is the product solving and how is that benefiting you?
Thorough and valuable alerts to those that need them and very detailed monitoring info for what isn't included in emails. While being easy to use the feature set is extensive allowing for advanced customization and tuning.
Recommendations to others considering the product:
Review the types of devices that you plan to monitor with LM first, review how those are currently monitored with the tool today, and run a test environment if possible. An example is that the monitoring today at Meraki network equipment is different than other equipment and takes more time to set up. It's not bad necessarily but has room for improvement and they are working on it.
A clear return on Investment for any IT organiation
What do you like best about the product?
I like how it monitors traffic between your sites to see if system outages are correlated to packet loss and and network congestion.
What do you dislike about the product?
Sometimes the really cool features you want you need to pay extra for, but that is any hosted solution.
What problems is the product solving and how is that benefiting you?
When we had an outage previously, we did not have any historical data in one place to show us what was going on before the outage. the benefit is we don't need to monitor the network anymore, we just wait for alerts.
Great monitoring platform with endless flexibility!
What do you like best about the product?
I love having multiple collectors across the country monitoring devices close to it. Our prior platform was a single server in our datacenter. We get more accurate/faster alerts with this model. Also being cloud based and being able to login from anywhere is very helpful. I don't have to get my laptop out and vpn in just to see the dashboard.
What do you dislike about the product?
The root cause analysis feature needs more work to be useful. I often get many email alerts about a site being down when only an alert the mpls router is unreachable will do. Being this is a new feature i assume it will get better with time and updates.
What problems is the product solving and how is that benefiting you?
Being alerted with timely and detailed emails helps us respond to issues faster. We are able to detailed metrics for our mpls circuits. Netflow data is very valuable. We can notify the helpdesk if someone is moving large amounts of data and slowing down the network for others.
Recommendations to others considering the product:
Spend the time to fully think out what/how/how often you want things monitored. There are many layers to the platform and its easy to get lost in the process.
Good experience with LM.
What do you like best about the product?
Good support, lots of features. Monitors almost everything.
What do you dislike about the product?
Slow rollout of new UI. Overall very satisfied.
What problems is the product solving and how is that benefiting you?
Streamlining alerting and monitoring
Good but hard to use.
What do you like best about the product?
The in depth monitoring that can be configured.
What do you dislike about the product?
How difficult it is to intially configure and to make adjustment.
What problems is the product solving and how is that benefiting you?
Logic monitor solved our "blind" awareness of the health in our datacenter. Now we can easily see the good, bad and ugly.
Recommendations to others considering the product:
Research, be prepared to ask for help from support during setup.
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