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External reviews

600 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Great product foundation with constant improvemenst.

  • December 07, 2020
  • Review provided by G2

What do you like best about the product?
API thoroughness, length of time that historical records are kept, UI.
What do you dislike about the product?
Reporting functionality is lacking, it would be much more simple if we could run queries against our data instead of using the narrowly scoped reports in the report building module.
What problems is the product solving and how is that benefiting you?
Day to day monitoring is simplified, reliable, and versatile


    Computer Software

Solid monitoring solution

  • December 07, 2020
  • Review verified by G2

What do you like best about the product?
LogicMonitor is a great SaaS monitoring solution. Standing up was for the most part very simple. Ease of adding more nodes to be managed is very straight forward. I really like the flexibility that LogicMonitor has in the way of configuring alerts, we have different process for business hours and after hours alerts and it was so easy to configure. I also appreciate all the customization you can do with what LogicMonitor calls datasources, you can specify what data you want to collect and even customize how it's ingested, if it's provided in the product's MIB then Logic Monitor can monitor. Very complete product.
What do you dislike about the product?
Overall the product is solid, the only thing I would say is, the current UI is different in the alerts section and the rest of the platform. The velocity of upgrading the rest of the application to match the UI in the alerts has been a bit slow. I would prefer to have the old Alerts UI.
What problems is the product solving and how is that benefiting you?
We are able to discover problems quickly, we can identify outages quickly. This is especially important after hours when no one is around the office. With it's easy alerting configuration we identify problems within minutes with LogicMonitor.
Recommendations to others considering the product:
I think LogicMonitor checks a lot of boxes for a monitoring SaaS solution. I recommend it based on ease of use, ease of administration, customization options, and for it's great support whenever you get stuck on something.


    Legal Services

nice but alot of flashy bits not needed

  • December 07, 2020
  • Review verified by G2

What do you like best about the product?
simple interface for web management, bulk imports are good way to migrate to it
What do you dislike about the product?
things dont alway work as sold. collectors are overwhelmed alot
What problems is the product solving and how is that benefiting you?
was forced by management to move from solarwinds. it ties to service now for auto ticket generation...yeah more emails
Recommendations to others considering the product:
make sure you want this much fluff


    Computer & Network Security

Very informative course for beginners to LogicMonitor

  • December 07, 2020
  • Review provided by G2

What do you like best about the product?
it was a very structured course
Quite a lot of information given
What do you dislike about the product?
nothing as yet
only just started to use it
it seems to be e=very intuitive
What problems is the product solving and how is that benefiting you?
mainly drive space
services alerts


    Azhar A.

Very much useful on Infrastructure Monitoring.

  • December 07, 2020
  • Review verified by G2

What do you like best about the product?
The point to point every data units monitoring, And the specially the graphs which helps in writing incident reports
What do you dislike about the product?
Nothing much on cons, but would suggest to limit the emails it sent for every alert and should give more information on the email too.
What problems is the product solving and how is that benefiting you?
Almost all Infrastructure monitoring (servers, switches, routers, site to site vpns). Incident management timelines.
Recommendations to others considering the product:
If you are looking for Infra structure monitoring tools, I would suggest Logic Monitor for it.


    Justin F.

Best in class monitoring tool

  • December 07, 2020
  • Review provided by G2

What do you like best about the product?
Being in the MSP space, we need a tool that can proactively monitor and manage our clients environments, LogicMonitor is the best in class software provider that does it all. Easy to deploy easy to use.
What do you dislike about the product?
It's actually a pro and a con, there are many different modules, plug-ins, and add-ons to the product set, just being able to find out what they all are and do is a challenge.
What problems is the product solving and how is that benefiting you?
Visibility into our clients environment to effectively manage it. We have everything integrated with LogicMonitor and our clients reap the benefits
Recommendations to others considering the product:
There are plenty of tools out there that complete with LogicMonitor, however, I have been in numerous organizations that provide MSP services and by far LogicMonitor is best in class.


    Information Technology and Services

LogicMonitor used across platforms

  • December 06, 2020
  • Review verified by G2

What do you like best about the product?
Simple, clean designs for asset management
What do you dislike about the product?
Needs a better delivery model in the public cloud setting.
What problems is the product solving and how is that benefiting you?
We are able to monitor assets across multiple platforms from AWS to on-prem. This has been extremely scalable as more and more customers migrate to public cloud offerings.


    Gambling & Casinos

Logic Monitor helps to all the company to resolve many problems in our platform

  • December 04, 2020
  • Review verified by G2

What do you like best about the product?
Our Dashboards helps us a lot in resolve our issues faster. Also, all types of the alerts can help all our company in take important decisions to increase our efficiencies in our platform. Logic Monitor is our most useful tool in the company because we can fix many problems in our platform and have all our systems up and running for a long time. Our SLAs in Logic Monitor make a quick response for issue in our servers or services.
What do you dislike about the product?
I need to see more tools like Splunk or something like that. Logic Monitor needs to have more tools to make integrations with Power BI or Tableau. The search in the alert dashboard cause confusion in our coworkers because they cannot find many alerts were triggered. Logic Monitor need to have a better search tool for help more our coworkers.
What problems is the product solving and how is that benefiting you?
I resolved many problems with memory and CPU issue. We improve many changes before that alerts. Logic Monitor is a best monitoring system in the world. Also, we can start some services in our systems when they stuck or was down. We can fix many problems in our platform after our clients creates a ticket in our Service Desk tool, we can work in the problems faster and efficient.
Recommendations to others considering the product:
We need to understand all the tools in logic monitor and take the maximum advantage of them. Logic Monitor needs to work in a company with ITIL Foundations, because many of the products into it works with this methodology. If you decided to buy Logic Monitor, you can do a better client services and a faster response in your systems


    Jason N.

Logic Monitor continues to grow and succeed

  • December 04, 2020
  • Review provided by G2

What do you like best about the product?
We really love the intuitive administrative and monitoring interfaces as it makes the product easy to configure, use and understand. We also love that it is cloud based providing native alerts on many different channels.
What do you dislike about the product?
Pricing can make it difficult for smaller organizations to make the investment but there are many price breaks and incentives as you work with a greater number of interfaces and licenses.
What problems is the product solving and how is that benefiting you?
We have used LM in very powerful ways. Our first is to monitor our premise applications as well as the internal network. With connectivity being so crucial especially with all eyes on cloud applications, assuring that networks are streamlined is crucial. Additionally, we have used the flexibility of Logic Monitor to work in concert with other specialty monitoring applications that communicate with LM and leverage the alerting mechanisms. This has allowed us to do very effective proactive monitoring of applications and networks.


    Luxury Goods & Jewelry

Great service for monitoring outages

  • December 04, 2020
  • Review provided by G2

What do you like best about the product?
Alerting capabilities are comprehensive and ensure my business does not experience any outages
What do you dislike about the product?
The frequent email alerts can at times be cumbersome.
What problems is the product solving and how is that benefiting you?
I am solving the problem of business interuptions.