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Flexible and robust system
What do you like best about the product?
It is easy to access, and add new dashboard information.
What do you dislike about the product?
It would be good to have simple guides for getting the best out of the system, and having more tailored templates to look at trends in network load.
What problems is the product solving and how is that benefiting you?
We are now able to monitor where an issue may be when someone says the internet is slow or they are unable to connect to the network. We can also monitor new devices without going via a 3rd party and get alerts instanataneously.
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LogicMonitor has enabled our applications across 48 countries to be reviewed efficiently
What do you like best about the product?
LogicMonitor alert dashboards are straightforward to build and user friendly
What do you dislike about the product?
LogicMonitor alert dashboards are straightforward to build and user-friendly, so nothing to dislike.
What problems is the product solving and how is that benefiting you?
Server alerts help to keep businesses with zero outage applications spread across 48 servers and as many countries.
LogicMonitor - Simple Solution to a complicated problem.
What do you like best about the product?
I like how simple and easy it was to setup. I like that it is using a proxy server to collect data and not an agent per device, and I like that it is a SaaS app that I can intergate with MFA.
What do you dislike about the product?
I do not like the support structure or the support experience. When I have an issue, I want to reach out to someone and get helpful solutions not links to articles that I have already read. If I understood the article I wouldnt be reaching out to support...
What problems is the product solving and how is that benefiting you?
We wanted to monitor the infrastructure in a simple and convenient way. We have used other products in the past but LogicMonitor provided the flexiblity to not have to install agents or deal with not being able to access the data externally.
Recommendations to others considering the product:
I would make sure your POC is done completely prior to purchasing. After POC the support you recieve is average at best.
APM vs Logic Monitoring
What do you like best about the product?
historical data and dynamic range for performance comparison
What do you dislike about the product?
does not offer application-level insight
What problems is the product solving and how is that benefiting you?
trying to find out poor performance from application and narrow down root cause
Truly Vendor Agnostic
What do you like best about the product?
We struggled with finding a monitoring platform that was vendor agnostic. We had about 4-5 different device vendor types and LogicMonitor was able to pull them all in without a problem.
What do you dislike about the product?
What I could see as a challenge is the overwhelming options available to customize. This isn't a bad thing; it is quite impressive the customizations available to create the desired dashboard. Every customer is different, so these customizations are crucial but can be a bit challenging if the end user isn't experienced in coding or ui creation.
What problems is the product solving and how is that benefiting you?
Having a single pane of glass to monitor our entire network. Integration with our ticketing system to auto-generate alerts that are pre-populated with data needed for actionable next steps.
Reduce Alert Fatigue with LogicMonitor!
What do you like best about the product?
Our favorite(s) feature of LogicMonitor are its ease of use and support for a wide range of products.
What do you dislike about the product?
Upfront setup and configuration required some heavy lifting.
What problems is the product solving and how is that benefiting you?
LogicMonitor is covering what use to be our blind spot. We are now able to quickly see health of services and hardware while also being alerted if any of these fall out of our acceptable range of performance.
LogicMonitor for an SMB
What do you like best about the product?
Easy Implementation
Great Implementation team
Single pane of glass to view our diversified network
Great Implementation team
Single pane of glass to view our diversified network
What do you dislike about the product?
Alerting is very hard to properly tune
Doesn't fully integrate with all of our hardware
Uninstalls itself randomly from Windows machines or the service will stop with no user interaction
Failover does not revert back to original collector automatically after a collector comes back up
Doesn't fully integrate with all of our hardware
Uninstalls itself randomly from Windows machines or the service will stop with no user interaction
Failover does not revert back to original collector automatically after a collector comes back up
What problems is the product solving and how is that benefiting you?
We are using LogicMonitor in place of a full fledged NOC to monitor the networks of our 130 retail locations. It gives us a good history of uptime and downtime when problems are being reported that we did not see.
The Logic of Monitoring
What do you like best about the product?
The ease of the initial setup for the application
What do you dislike about the product?
The complexity of the configuration, after the initial setup
What problems is the product solving and how is that benefiting you?
We can troubleshoot issues faster with LogicMonitor. We have been able to get to problems sooner because of the alerting configured in LogicMonitor.
Recommendations to others considering the product:
I would recommend LogicMonitor if you are looking for something easy to configure the initial setup. If you are skilled in GO or Powershell, then making configuration changes will be easy.
LogicMonitor: Finally a SaaS monitoring solution that fits what I need
What do you like best about the product?
In roughly half a day, I was able to get all my required servers added to the product and start seeing valuable data. I was able to replace our old monitoring solution within a few days. The reporting tools made it easy to confirm that I had all my resources added to the platform. The sheer amount of data that we pull with very little configuration is fantastic. Data I would not think to pull is in the platform and I was actually able to solve issues in a workload because LogincMonitor automatically pulled in the data.
The web interface loads quickly, there is very little waiting time to populate the page. I can get started on what I need to do and not suffer from wait times as the page loads.
The built-in alerts are fantastic! The other solutions I've used typically collect the data. Then I go in manually and create alerts on what I want to see. With LogicMonitor, I have hundreds of built-in, pre-configured alerts ready to go with the ability to tune a single object, a group, or the entire organization.
The POC and onboarding team was accommodating during the POC. They are the best team I've ever worked with in any POC.
The web interface loads quickly, there is very little waiting time to populate the page. I can get started on what I need to do and not suffer from wait times as the page loads.
The built-in alerts are fantastic! The other solutions I've used typically collect the data. Then I go in manually and create alerts on what I want to see. With LogicMonitor, I have hundreds of built-in, pre-configured alerts ready to go with the ability to tune a single object, a group, or the entire organization.
The POC and onboarding team was accommodating during the POC. They are the best team I've ever worked with in any POC.
What do you dislike about the product?
The user interface does require a little bit of time to get use to. But after a week, I was able to click through and find what I needed.
Some tasks are not straight forward. Adding wmi credentials is easy when you know the process. But adding WMI credentials was not apparent.
In general, some of the tasks\configurations are not obvious on how you configure\impliment.
Some tasks are not straight forward. Adding wmi credentials is easy when you know the process. But adding WMI credentials was not apparent.
In general, some of the tasks\configurations are not obvious on how you configure\impliment.
What problems is the product solving and how is that benefiting you?
We had three problems we wanted to solve with a monitoring solution:
Stop managing the monitoring software and start using the software.
Get valuable data on our environment.
Get useful alerts on our environment.
In our old monitoring solution, we spent more time making sure the software stack was working than time spent fixing issues it would report. With LogicMonitor, we were able to go from an on-prem app to a SaaS solution. With our old solution, we had someone dedicate 10-15 hours a week to ensure the product kept working. With LogicMonitor, we don't commit extra time to the application. Our team now puts those 10-15 hours of work, making our environment more valuable for the business.
We had a situation with a SQL server this past week where batch processing took four times longer than its average run. I loaded the resource in LogicMonitor and found high latency and high Disk Queues. This system was a recent on-prem to cloud migration that we just started the production workload. The data LogicMonitor had on the resource made it simple to justify changes to the environment to increase performance. LogicMonitor collected valualbe data about our environment and we made data backed choices to improve our environment.
The built in alerts gave us in sights into our environment that we did not have. The alerts are useful, they show the trend that lead up to the alert, then they even give tips on how to resolve the the alert. My prior system would through so many false alarms that we eventually stopped reacting to them. With LogicMonitor, we have fine tuned our alerts so we know we need to look into the issue. Its been a great improvment.
Stop managing the monitoring software and start using the software.
Get valuable data on our environment.
Get useful alerts on our environment.
In our old monitoring solution, we spent more time making sure the software stack was working than time spent fixing issues it would report. With LogicMonitor, we were able to go from an on-prem app to a SaaS solution. With our old solution, we had someone dedicate 10-15 hours a week to ensure the product kept working. With LogicMonitor, we don't commit extra time to the application. Our team now puts those 10-15 hours of work, making our environment more valuable for the business.
We had a situation with a SQL server this past week where batch processing took four times longer than its average run. I loaded the resource in LogicMonitor and found high latency and high Disk Queues. This system was a recent on-prem to cloud migration that we just started the production workload. The data LogicMonitor had on the resource made it simple to justify changes to the environment to increase performance. LogicMonitor collected valualbe data about our environment and we made data backed choices to improve our environment.
The built in alerts gave us in sights into our environment that we did not have. The alerts are useful, they show the trend that lead up to the alert, then they even give tips on how to resolve the the alert. My prior system would through so many false alarms that we eventually stopped reacting to them. With LogicMonitor, we have fine tuned our alerts so we know we need to look into the issue. Its been a great improvment.
Recommendations to others considering the product:
I would work with LogicMonitor's POC Team. They were fantastic for getting this product setup in our environment.
They have free training that you can access directly from your LogicMonitor portal. The training videos are beneficial, and you will get the most out of this product.
They have free training that you can access directly from your LogicMonitor portal. The training videos are beneficial, and you will get the most out of this product.
LogicMonitor
What do you like best about the product?
The autodiscover. LogicMonitor does a great job of discovering new infrastructure to start monitoring automatically.
What do you dislike about the product?
The GUI. The GUI seems a bit 90s-ish and could be updated.
What problems is the product solving and how is that benefiting you?
We are monitoring our on-prem and cloud infrastructure.
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