Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Operations Manager
What do you like best about the product?
LogicMonitor provides deep and wide monitoring capabilities for multiple technology disciplines. Having worked with many monitoring tools in the past, LogicMonitor is by far the best solution from a scale and flexibility perspective. Being a SAAS solution reduces day to day complexity. With on-prem solutions we'd spend more time managing the tool than driving results and value for our clients. Their product management release cycle is impressive. I look forward to seeing the monthly release emails to see what is up and coming. The team at LogicMonitor (account management, leadership, support, professional services, etc.) are a pleasure to work with.
What do you dislike about the product?
Sometimes you have to slow down to speed up. I find LogicMonitor sometimes has a tendency of being too ambitious with their roadmap and release schedule. I'd like to see a more dedicated focus to 1 to 2 big things a year versus taking on too many things that seemingly go on forever.
What problems is the product solving and how is that benefiting you?
As a carrier and operating in the service provider space, we do not want to be in the business of having the tools manage us. It is my experience, many service providers spend too much time managing the tools versus driving value and outcomes for clients. LogicMonitor allowed my organization to refocus energy in the right places which drives direct value and outcomes for our clients. Key benefits include dashboards and reports that are easily consumed by business focused clients. The data we can drive from LogicMonitor allows customers to make data-driven decisions for their business.
Recommendations to others considering the product:
Focus on getting your commercial terms right. Since it is a SAAS solution, commercial terms tend to be subscription based which means long-term operational expenses. If you do not have in-house expertise to setup the solution, pay for professional services to get it right from the beginning. Little things like Alert Rules and Escalation Chains can paint you into a corner long-term if they are not setup right from the beginning. Make the right investment into your own staff from a training and management perspective. This should not be a solution managed off the side of someone's desk.
Ultimate Monitoring Tool
What do you like best about the product?
It has nice visual presentation that we can put up on screens in our NOC room to show the health of systems we monitor, its easy to use and support is exceptional!
What do you dislike about the product?
Truth be told we're very happy with the product, no complaints and it keeps updating very regulary.
What problems is the product solving and how is that benefiting you?
Proactive monitoring.
Great product! Better than our previous choices.
What do you like best about the product?
LogicMonitor's extensibility allows us to achieve so much more than some canned solutions. We are able to tailor alerts, set thresholds and create unique dashboards.
What do you dislike about the product?
Some of our device types do not have config or datasources. We have had to pay PS for project work, but that was completed on time and satisfactorily.
What problems is the product solving and how is that benefiting you?
Core monitoring, and are moving toward advanced monitoring using Services Insights. Our alerting and notifications are significantly higher quality and less noise than we previously experienced.
Recommendations to others considering the product:
After careful consideration of over a dozen alternatives, we felt LogicMonitor was the best solution for us. Look at your requirements and see if LogicMonitor cannot meet or exceed your needs.
Good tool, easy to use, easy to customize
What do you like best about the product?
I've been using LogicMonitor for a few years after I used other tools before like SCOM, HPOV and more.
LogicMonitors one of the best tools, easy to use, easy to customize
LogicMonitors one of the best tools, easy to use, easy to customize
What do you dislike about the product?
Can be more build in monitor data sources
What problems is the product solving and how is that benefiting you?
Global monitor tool from a single dashbaords
Best In Class for IT Infrastructure Monitoring
What do you like best about the product?
LogicMonitor is incredibly easy to use, and most if not all of the monitoring comes out of box and is applied to devices dynamically. The SaaS based architecture saved dozens of hours a month in maintaining an on prem product. Our customer success team is always forthcoming and responsive.
What do you dislike about the product?
Managing so many dynamically applied alert thresholds can be a challenge.
What problems is the product solving and how is that benefiting you?
LogicMonitor gives incredible visibility into our customer environments and is so simple/fast to deploy it cut down those onboarding tasks for new customers by about 80%.
Recommendations to others considering the product:
Go with LogicMonitor if you need something in place lightning fast with immense potential for scale. Don't be afraid to ask for a POC or implement with a small number of devices and expand.
It really does what they say
What do you like best about the product?
I like being able to dig under the hood and tweak all the settings. I also like how extensible the system is. LogicMonitor is opening us up to new monitoring opportunities with our customers. The API is also fantastic!
What do you dislike about the product?
Most of the things that I dislike about LogicMonitor are being fixed in the new UI that they are developing.
What problems is the product solving and how is that benefiting you?
We have used LogicMonitor to replace all our other monitoring tools. We have greatly consolidated our server footprint and have also reduced our ticket counts due to false positives that we were getting from our old monitoring platforms. Overall this system has allowed us to automate much of our tasks. We are now able to add devices to monitoring, create CMDB CI's in ServiceNow, and integrate them into Salesforce for billing. This tool has changed the face of our company!
Recommendations to others considering the product:
Do it!
Decent monitoring tool
What do you like best about the product?
We like that it has a lot of predefined datasources, so you can really start monitoring your infrastructure with minimal efforts. On the other hand, you can build your own datasources and start checking almost anything that you need.
What do you dislike about the product?
What we really need in LogicMonitor is an ability to get any text as datapoint result, send it in the alerts, and store it. For instance, it could be SQL server tables that we don't need/want to parse but we'd like to get them as is.
What problems is the product solving and how is that benefiting you?
LogicMonitor is our main monitoring tool that we use on a daily basis. It gives us visibility of our infrastructure and it's simply our essential tool.
Recommendations to others considering the product:
Learn how to develop your own datasources. This is essential if you want to use all features of LogicMonitor.
Simple to use, simple to deploy
What do you like best about the product?
The data source matching enables me to add any type of device and the tool dynamically matches the source from the cloud. The support levels are awesome and we can chat directly with support within seconds.
What do you dislike about the product?
The cost of licensing is quite high compared to some rivals
What problems is the product solving and how is that benefiting you?
We are helping our customers identify issues quickly and at times before they notice
Recommendations to others considering the product:
Get a trial and you will soon move to a full service
Very good experience
What do you like best about the product?
The SaaS model is great. We don't have to invest in management of the solution, nor development of the additional monitoring plans.
What do you dislike about the product?
Extracting data for reporting purposes is not as simple as one would like. It is not really a product issue, it is related to the amount of data that is collected, but still, it could be improved.
What problems is the product solving and how is that benefiting you?
It helps us make sure we have deep views of the systems we manage. It is very automated and reliable. The support we get is very good too.
Excellent monitoring solution
What do you like best about the product?
The customisable dashboard makes it easy to have all the information that is important to you immediately available and has helped us to react quickly to problems as they develop rather than waiting to be raised.
What do you dislike about the product?
None that I have encountered, other solutions may do certain things slightly differently that may suit some better but I find LogicMonitor works well for us.
What problems is the product solving and how is that benefiting you?
Network and website outages mainly, we get visibility very quickly as potential issues develop allowing us to react and fix the problem before it really gets noticed.
Recommendations to others considering the product:
If you want something to use that is effective at what it does - look no further!
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