Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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My experience with logicmonitor has been nothing short of exceptional
What do you like best about the product?
LogicMonitor is an incredibly useful tool for any business, it helps give you a better oversight of your entire estate from your desktop environment to your on-prem server or cloud environment.
It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily.
Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back.
It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily.
Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back.
What do you dislike about the product?
There isn't much to dislike about logicmonitor, the only 2 things that spring to mind are the lack of customisation in terms of colours and freedom of report customisation, it would be great if yo u could make the dashboard and reports look more 'corporate' rather than having to use standard white, black, blue and grey colours. Although there are a variety of data sources which are easy to use out of the box, there are some basic data sources that we thought of which we thought would have come as standard.
What problems is the product solving and how is that benefiting you?
LogicMonitor has helped us with getting to the bottom of some business issues which have been a common occurance, we have been able to leverage the system to automatically spot trends in log files and windows event viewer. It also has provided various in depth errors when a major service outage happens with a specific system, this helps with our mean time to resolution, customer satisfaction and overall system uptime.
Powerful monitoring and reporting tool
What do you like best about the product?
Its vendor agnostic tool with greater AI and correlation capabilities with user friendly UI and configurations. It has helped us to correlated the events into meaningful insights , reduce MTTR value.
What do you dislike about the product?
There is nothing that i have seen not good.
What problems is the product solving and how is that benefiting you?
It has helped us to take our monitoring to the next level by providing various capabilities i.e. AI Ops, Cloud and OnPremise resource monitoring and correlation, deeper insights, root cause summary and analysis, parent -child relationship of the events etc with the e2e obsevability to the users.
Best evey tool seen in NMS monitoring
What do you like best about the product?
Very simple and fast UI,very easy to add devices and monitor them.
What do you dislike about the product?
Scripting part and Edwin AI is quite complex.
What problems is the product solving and how is that benefiting you?
Has capability to monitor entire infrastructure of any environment.
Great monitoring tool
What do you like best about the product?
Logic monitor is a monitoring tool with advanced alerting features enabling the teams to identify and resolve issues before they impact end users and its beginner friendly.
What do you dislike about the product?
It has a limitations in customization options for dashboards and reports.
What problems is the product solving and how is that benefiting you?
Logic monitor tracks network devices and performance metrics helping to identify bottlenecks and ensure reliable connectivity.
Get detailed system status
What do you like best about the product?
I think it's great that it provides detailed information about the system status and can detect potential problems before they occur.
What do you dislike about the product?
Support responses can be slow, so I would like you to contact us more frequently.
Specifically, the support request is as follows.
#546201: A support request was filed because Linux process monitoring could not be performed properly.
After providing the evidence requested by support, there has been no contact for five business days.
In addition, since the LogicMonitor UI was updated from UIv3 to UIv4, errors caused by LogicMonitor bugs have been occurring frequently, so we would like the quality to be stabilized.
Specifically, the support request is as follows:
#546766: An error occurred when editing the DataSource used by LM Synthetics, so alert emails cannot be customized until the bug is fixed.
Specifically, the support request is as follows.
#546201: A support request was filed because Linux process monitoring could not be performed properly.
After providing the evidence requested by support, there has been no contact for five business days.
In addition, since the LogicMonitor UI was updated from UIv3 to UIv4, errors caused by LogicMonitor bugs have been occurring frequently, so we would like the quality to be stabilized.
Specifically, the support request is as follows:
#546766: An error occurred when editing the DataSource used by LM Synthetics, so alert emails cannot be customized until the bug is fixed.
What problems is the product solving and how is that benefiting you?
It is now possible to gain a detailed understanding of the causes of problems occurring in the system.
Game changer for our managed services clients
What do you like best about the product?
Ease of installation, agentless, ease of use
What do you dislike about the product?
Staying up to date on the UI changes as the product is improved
What problems is the product solving and how is that benefiting you?
Continuous monitoring of our JD Edwards, SAP, Database and sybase managed services clients is improving our TTR. This creates a proactive response to issues saving our clients and our team, time and money
Joe Felix - Customer Success Manager Master!
What do you like best about the product?
The netscan tool is super helpful when onboarding our clients. Additionally Joe Felix as our Customer Success Manager has been wonderful to work with. I ALWAYS know that if we are ever in a real bind that I can reach out to him and get direction and assistance, he is awesome.
What do you dislike about the product?
Pricing for some of our clients can be tough!
What problems is the product solving and how is that benefiting you?
The netscan tool and dashboards are the most useful features for us
MSP using LogicMonitor
What do you like best about the product?
Deployment is quick and easy. The different types of devices for which there are data sources means that pretty much no matter what the customer is running, we can monitor it. Dashboards are quick and easy.
What do you dislike about the product?
The new interface stinks. It's quirky. Hiding Datasources under LogicModules makes it more difficult to view the details.
Most annoying is navigation of the Resource Tree regardless of interface. If a device is in multiple high-level groups and you navigate backwards, it does not bring you to the folder structure that you used to navigate down.
Most annoying is navigation of the Resource Tree regardless of interface. If a device is in multiple high-level groups and you navigate backwards, it does not bring you to the folder structure that you used to navigate down.
What problems is the product solving and how is that benefiting you?
Scalability - we can easily add customers
Excellent Monitoring Platform
What do you like best about the product?
My favorite things about LogicMonitor are the incredible amount of pre-confgured templates available for use for all of our device types, how easy it is to find and deploy new devices, and the ability to create custom automatic monitoring profiles so that when new devices are joined to LogicMonitor that meet certain criteria the custom monitoring template is automatically assigned.
What do you dislike about the product?
Right now, LogicMonitor is going through a UI change which means different modules use a different UI and sometimes it's confusing when going through the different modules as the UI flips from classic to modern.
What problems is the product solving and how is that benefiting you?
LogicMonitor gives realtime alerts for any issues in our infrastructure that allows our technicians to identify the problem quickly and easily. Usually before a customer even knows there is a problem.
Logic Monitor
What do you like best about the product?
Logic Monitor just works out of the box. You don't have to babysit or do much to keep it running. The amount of useful data you get is 2nd to none.
What do you dislike about the product?
Adding new devices to logic monitor doesn't bring you to the hierarchy where you added it.
What problems is the product solving and how is that benefiting you?
Being able to monitor everything we throw at it
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