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External reviews

600 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Chepchieng B.

LogicMonitor the outstanding software

  • May 11, 2023
  • Review verified by G2

What do you like best about the product?
I like several aspects of LogicMonitor and they include the following:
Comprehensive monitoring capabilities.
Its proactive alerts and notifications.
Its customization aspects.
What do you dislike about the product?
It has has several downsides which include:
The customization process is complex.
It needs internet connection to be used.
The pricing is sometimes high for some people which is discouraging.
What problems is the product solving and how is that benefiting you?
Lack of sufficient monitoring.
This has the following benefit where early recognition and taking of precautions can be done.


    Computer Software

Logic Monitor, The Best Infrastructure Monitoring Tool!

  • May 10, 2023
  • Review verified by G2

What do you like best about the product?
Logic Monitor's alerting mechanism is fantastic and fast, Dashboard, Email Alert, Pagerduty Call etc...

Mostly, I like it because of the 1K+ servers I have, there is no lag in alerting reporting, and they have negligible maintenance outages.
What do you dislike about the product?
Till now, I didn't get in a way such that I dislike Logic Monitor. It is all clean and always helpful.
What problems is the product solving and how is that benefiting you?
With Logic Monitor's fast alert reporting on a server down / website down. My team can quickly fix the issue to reduce our SLA and keep our customers happy by keeping our application always up and running.


    Computer & Network Security

Great product for Cloud and Container monitoring

  • April 28, 2023
  • Review verified by G2

What do you like best about the product?
It's ability to discover and monitor Cloud and container based workloads. Out of the box monitoring templates with best practice thresholds. It is also reliable.
What do you dislike about the product?
Certain types of customisations can be more difficult than in other products. Main thing is lack of access to backend database, which makes reporting challenging. In general reporting options are limited. SNMP trap support is very basic too.
What problems is the product solving and how is that benefiting you?
The main benefit is visiblity of our cloud and container workloads. We can get a lot of data in a central place and apply alerting based on that. Out of the box alerts are keeping our infrastructure available and performing well.


    Tobias H.

Powerful tool with vast array of sensors to monitor the network

  • April 20, 2023
  • Review provided by G2

What do you like best about the product?
Very easy and intuitive tool with a lot of material available for consultation. It can monitor just about everything via the built in sensors but the option for custom sensors takes it to the next level. The dashboard is reliable and gives me a picture of what's the network situation.
What do you dislike about the product?
I would prefer automation in the area of backup so that we can have an easy way to do it. There is a lot to configure and to understand.
What problems is the product solving and how is that benefiting you?
The software allows me to monitor servers, sends alerts in case of any issues, and I quickly get information from the devices or ports that are down and I can intervene.


    Information Technology and Services

LogicMonitor has great info to display but it's not the easiest setting things up.

  • January 24, 2023
  • Review provided by G2

What do you like best about the product?
Being able to have devices in multiple groups is very helpful (i.e. a firewall can be in a 'North Carolina' group as well as a 'security' group)
What do you dislike about the product?
It takes a lot to get set up. On set up, it takes some time getting used to with how things are done but once you get used to it, it's very helpful.
What problems is the product solving and how is that benefiting you?
We replaced a different Monitoring system and this has been a great replacement. We are able to see a lot more in detail to our devices. It also gives detail related to UC servers as well.


    Information Technology and Services

LogicMonitor falls short

  • December 20, 2022
  • Review provided by G2

What do you like best about the product?
It provides monitoring and alerting of technical assets.
What do you dislike about the product?
It's unreliable. Compared to the competition, it's not nearly as useful of a tool in troubleshooting. I have also found that configuration change detection and backups is super unreliable. This is essential to all network tools.
What problems is the product solving and how is that benefiting you?
It gets us at least surface level monitoring and some configuration backups.


    Information Technology and Services

Great monitoring tool but not for everyone

  • November 23, 2022
  • Review verified by G2

What do you like best about the product?
I like how much customization there is available for configuring alerts and monitoring on LogicMonitor. I love the organization of the folders as well.
What do you dislike about the product?
I don't like that resources auto-expand when selecting them since depending on how many datapoints are in that resource - it can easily make your list a lot longer and harder to navigate around when all you wanted to do is SSH into the device for example.
What problems is the product solving and how is that benefiting you?
It allows us to monitor client devices in all aspects (CPU, memory, network, etc.) for how we want/need to. It also allows for endless opportunities to customize how alerting occurs.


    Information Technology and Services

LM Review

  • November 23, 2022
  • Review verified by G2

What do you like best about the product?
Monitoring can be heavily customized and records historical data that can be used to identify trends/problems. We can also monitor more types of devices compared to our previous tool.
What do you dislike about the product?
The lack of uptime reporting and network topology map
What problems is the product solving and how is that benefiting you?
The ability to monitor our and our clients' infrastructure so we can address outages as soon as possible. It also allows us to be more proactive with access to historical information,


    Naman B.

Minute to access the server

  • November 22, 2022
  • Review provided by G2

What do you like best about the product?
LogicMonitor helps in monitoring and alerting.
The cloud collector is the best feature in LogicMonitor if you have servers hosted on cloud.
What do you dislike about the product?
Information which is collected in server.
What problems is the product solving and how is that benefiting you?
Logic monitor helps to collect the information of servers in the form of collectors


    David L.

LM a solid robust monitoring platform.

  • November 22, 2022
  • Review verified by G2

What do you like best about the product?
Ability to monitor out of the box. Customization across what to monitor and its alerting abilities.
What do you dislike about the product?
API documentation can use more updated documentation for Powershell.
What problems is the product solving and how is that benefiting you?
Active monitoring and alerting for systems in the environment allows us to detect an issue before its effects the business.