Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
638 reviews
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A Great Partner for Observability Success
What do you like best about the product?
Our LogicMonitor account team (Partner Manager, Customer Success Manager) are highly engaged in supporting us to realise complete value from the platform, ensuring our issues are quickly resolved, and helping us plan ahead to enable new benefits to our customers as new featers are released.
The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way.
The new services view of resources is an especially compelling feature for maintain a holistic view of services.
The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way.
The new services view of resources is an especially compelling feature for maintain a holistic view of services.
What do you dislike about the product?
Some areas of improvement are required in error reporting, or making issues more visible when collectors are not reporting home.
What problems is the product solving and how is that benefiting you?
Consolidated multiple tools into one single solution. Observability across a multi-tenanted environment.
Great tool for MSP infrastructure monitoring
What do you like best about the product?
Logicmonitor allows us as an MSP to onboard customers within minutes; it's a matter of deploying the collector and the data start flowing in. Great visibility out of the box, and enough options to customize if neccesary.
Great support from the team at LM in and after our onboarding.
We replaced 5 tools for 1 with the introduction of LM.
Great support from the team at LM in and after our onboarding.
We replaced 5 tools for 1 with the introduction of LM.
What do you dislike about the product?
The new UI is still under active development, and sometimes feels like it's public beta (old UI is still available).
What problems is the product solving and how is that benefiting you?
Being able to correlate incidents between departments (network / sysadmin / customer)
Great platform to replace one's legacy black box monitoring, easy to use with some shortcomings
What do you like best about the product?
User-friendly interface, automatic discovery, dashboards.
It was a smooth migration from our legacy black box monitoring solution.
It was a smooth migration from our legacy black box monitoring solution.
What do you dislike about the product?
Cisco NetFlow limitations. Customer support is taking long time to review the cases.
What problems is the product solving and how is that benefiting you?
It helps us to focus the engineering teams time and effort on infrastructure support, improvement and development rather than on monitoring system support and maintenance.
One platform to monitor it all
What do you like best about the product?
The broad support of different producttypes. One platform to monitor all resources. Effective Dashboarding. Service monitoring solution.
What do you dislike about the product?
New UI is not optimal yet. Office365 monitoring is not complete enough for us.
What problems is the product solving and how is that benefiting you?
Measuring multiple metrics for different resource types. Service monitoring. Going towards proactive monitoring. Which will result in better user and customer experience.
Creating backups of resources.
Creating backups of resources.
Dynamic solution to meet your infrastructure monitoring needs.
What do you like best about the product?
Whilst out of the box LogicMonitor can monitor your infrastructure with ease, the ability to create or amend data sources to meet your specific business requirements is fantastic, it enables us as a team to meet our monitoring requirements with relative ease.
The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date.
The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated.
Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility.
API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue.
The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date.
The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated.
Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility.
API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue.
What do you dislike about the product?
Whilst the API does have ratelimiting enabled which is obviously needed, there seems to a bug or issue that could not be identified where I would start to get shunned/blocked for several hours, yet the response did not tell me I was approaching the rate limit, this seems to be solely affecting LMAuth as using a bearer I no longer experiance the issue.
What problems is the product solving and how is that benefiting you?
The main problem is infrastructure observability for Networks, Storage and virtualisation estates acorss all our business units, LogicMonitors dynamic and complete nature means that whilst we do need to amend or create data sources occasionally the fact is out of the box it addressing the goal of complete infrastructure visability very simply with little in the way of product administration therefore ensuring that with the dynamic and static alerting we are able to offer virtually complete visiability of our infrastructure in ways that were previously spread accross multiple tools.
Excellent product, excellent support
What do you like best about the product?
Easy to deploy, easy to find out information about your infrastructure that other systems can not do
What do you dislike about the product?
Hard to think of any at this point. We like it!
What problems is the product solving and how is that benefiting you?
the monitoring and alerting of system status, including device thresholds, configurations changes and utilisation anomolies
Customisable, flexible cloud-based observability
What do you like best about the product?
LogicMonitor Envision is highly customisable and can be used to observe, monitor and discover a range of vendors and technologies. It provides a good range of features and a very useful REST API for integration with our technology stack.
What do you dislike about the product?
The user interface can feel a little clunky and be slow to perform at times, although it has been subject to continuous improvement.
What problems is the product solving and how is that benefiting you?
LogicMonitor provides a single toolset for discovery and observability across our varied product lines, which helps us consolidate and simplify IT operations.
Incredibly supportive partner for observability
What do you like best about the product?
The team are fantastic and really committed to our success as a partner
What do you dislike about the product?
There's a lot of value in the platform, getting ROI on all of it is a big effort
What problems is the product solving and how is that benefiting you?
We consolidated many legacy monitoring platforms into LogicMonitor to simplify our business and increase value to customers
Such a dream to use
What do you like best about the product?
Best thing about LogicMonitor is how customizable they make it, with the high number of built-in LogicModules it makes creating high signal, low noise alerts easy. Dashboards allow ease of use when it comes to monitoring and keeping an overall eye on the status of your network & each location supported.
What do you dislike about the product?
My main gripe right now is that there is functionality missing between the "old UI" and the "new UI" otherwise the tool is absolute dream to use once setup & configured probably (Which is also a breeze)
What problems is the product solving and how is that benefiting you?
LogicMonitor provides highly effective, customized alerting for our entire network based on what WE want to be alerted on & it allows us to set the thresholds we feel comfortable with. There are tons of out of the box options that are highly effective while you learn more about LogicMonitor that make it effective almost immediatly and the ability to automate dashboard creation right withing the portal is a huge quality of life win.
Out of the box it's great
What do you like best about the product?
Out of the box, this tool is really quick & easy to spin up. You can have your whole infrastructure monitored & standard alerting within a week. It's also light on infrastructure it requires, so doesn't need loads fo servers and much integration work.
What do you dislike about the product?
if you want anything custom, or anything non-standard theres a bit of work to do. the GUI can be clunky in some of the settings areas, not the most intuitive.
What problems is the product solving and how is that benefiting you?
Monitoring and Alerting for all of our network infrastructure - we're made aware of any incidents prior to users letting us know, or we can update users prior to them all complaining.
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