Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
638 reviews
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Monitoring Made Easy
What do you like best about the product?
LogicMonitor keeps track of all devices, servers, applications, etc in a central dashboard. Easy to monitor the health of everything in IT environment.
What do you dislike about the product?
bit overwhelmimg to learn as a newbie as it got so many features
What problems is the product solving and how is that benefiting you?
Just started using it, not able to comment on this topic yet
Its far exceed my expectations
What do you like best about the product?
Its pretty fleable and fits our needs really well.
Immediate access to a real human for support is a real bonus. The product is always growing and expanding, active development work means we can put in requests and get updates pretty quick.
Immediate access to a real human for support is a real bonus. The product is always growing and expanding, active development work means we can put in requests and get updates pretty quick.
What do you dislike about the product?
Not really a downside but the product is still filling out , we've had a complet UX chnage which took a bit of getting used to.
What problems is the product solving and how is that benefiting you?
SME managment to small to make SCOM a viable product
More Than Monitoring
What do you like best about the product?
The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company.
What do you dislike about the product?
Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects.
What problems is the product solving and how is that benefiting you?
Currently, it's purely for monitoring the environment and allowing our MSP to react quickly to issues. In the future, we are looking to further the use to show the business how things are running and demonstrate our impact on operational efficiency.
Great monitoring product
What do you like best about the product?
The flexability of logimonitor and visibility from within their dashboards is great, good interaction within ServiceNow and also ability tomonitor networking, linux, windows servers and webistes is massively helpful and useful.
What do you dislike about the product?
Sometimes ideas can be a little slow to market.
What problems is the product solving and how is that benefiting you?
Having the tolling within LogicMontior allows us to montior our Enterprise from both Cloud and on-prem environments
Using LogicMonitor to gain observability of multiple sets of Infrastructure
What do you like best about the product?
Lots of support for monitoring servers, network gear, storage, and databases. Good architecture with a reliable and responsive SaaS instance coupled with onPrem collectors.
What do you dislike about the product?
Using least privilege accounts required greater care and ramp up to get the desired metrics for monitoring.
What problems is the product solving and how is that benefiting you?
LogicMonitor is gathering metrics from applications and infrastructure and alerting on events of interest. It also provides trending reports to help identify emerging issues.
Easy to get going and use
What do you like best about the product?
Logic Monitor made the installation and startup relatively easy with an implementation expert being assigned. The ongoing maintenance has been minimal from the Logic Monitor system with periodic updates to collector software and data modules. I use the product daily for many needs as a network and voice administrator.
What do you dislike about the product?
There is not an ability to have a custom background along with device placement in the tool. This is important for larger facilities with many IDFs and helps visualize issues happening at a local level.
What problems is the product solving and how is that benefiting you?
LogicMonitor helped us centralize our network/telecom and server monitoring solutions into a single platform. This has helped us supress uncessary alerts and escalations for our server teams when network failures were present. Additionally we brought on website monitoring for several external websites which has allowed us to be more proactive with issue identification and remidation.
The product is by far the best monitoring tool I have used .
What do you like best about the product?
Integration with ServiceNow
Ease of use with Groovy to build out dynamic folders
Plethora of modules from LM and Community
Quick and easy support chat option
Ease of use with Groovy to build out dynamic folders
Plethora of modules from LM and Community
Quick and easy support chat option
What do you dislike about the product?
Folder prioritization is determined by when you create and should be adjustable after creation in my opinion
What problems is the product solving and how is that benefiting you?
Ability to automate events and incidents to SN
Flexibility of updating thresholds to meet needs of all teams
Flexibility of updating thresholds to meet needs of all teams
LogicMonitor helps us professionalize our proactive monitoring
What do you like best about the product?
Our partnership is key to a succesful implementation and keeping uptodat with al the new features and possibilities
What do you dislike about the product?
I would prefer a more concurrent licensing model to pay only for what you use.
What problems is the product solving and how is that benefiting you?
We have perfect insights in the health of our monitored assets
Perfect for fullstack Voice Engineering
What do you like best about the product?
In my opinion Flexibility is the best feature about LogicMonitor.
The platform's ootb multi-vendor Data/Property/Config/etc sources allows great integration for the collection of metrics we care to have and the way we want the whole Voice environment interact with LogicMonitor. If there is nothing available, LogicMonitor has a lot of options to explore and be able get the needed results.
Not only on a system perspective, but also on a Human perspective, I think Logicmonitor provides excelent professionals and the help we need to keep evolving and bring value on the usage of LM.
The platform's ootb multi-vendor Data/Property/Config/etc sources allows great integration for the collection of metrics we care to have and the way we want the whole Voice environment interact with LogicMonitor. If there is nothing available, LogicMonitor has a lot of options to explore and be able get the needed results.
Not only on a system perspective, but also on a Human perspective, I think Logicmonitor provides excelent professionals and the help we need to keep evolving and bring value on the usage of LM.
What do you dislike about the product?
Current hybrid stage on the UI creates challenges on finding the desired fileds to configure, and maybe that is the only thing that I "dislike" about LogicMonitor.
For the rest, considering your experience with other clients, I would like to see more initiative from LM side to "teach us" the HOW and best practices/solutions were put in place on similar fullstack environments like ours. Topics like Observability and OTel would be great to learn more from your side about this.
For the rest, considering your experience with other clients, I would like to see more initiative from LM side to "teach us" the HOW and best practices/solutions were put in place on similar fullstack environments like ours. Topics like Observability and OTel would be great to learn more from your side about this.
What problems is the product solving and how is that benefiting you?
We have great control about the Health state of our environment. System maintenances, implementations or changes, we have good visibility about the behaviors of our systems & services. This visibility allows to make a good planning of the work ahead of time which benefits the whole team.
Booking.com - Quick and easy to use
What do you like best about the product?
I have the below comments about the things I like about LogicMonitor:
Ease of Use: Platform is easy to use and navigate.
Ease of Implementation: Quick and easy to get this setup, main delays are setting up the connectivity permissions on network devices.
Customer Support: Live chat function is really useful (when it works).
Numbers of Features: Platform is feature rich with support for most depoloyments.
Ease of Integration: A lot of good intergrations out of the box such as: Slack, ServiceNow, PagerDuty.
Ease of Use: Platform is easy to use and navigate.
Ease of Implementation: Quick and easy to get this setup, main delays are setting up the connectivity permissions on network devices.
Customer Support: Live chat function is really useful (when it works).
Numbers of Features: Platform is feature rich with support for most depoloyments.
Ease of Integration: A lot of good intergrations out of the box such as: Slack, ServiceNow, PagerDuty.
What do you dislike about the product?
I have the below comments about the things I dislike:
Integrations: We are currently lacking integration with Aruba Central for our SD-BRANCH and also Aruba UXI which is used for user experience testing. (Aruba UXI uses webhooks which LM does not support).
Ease of Use: I find the new UI difficult to use sometimes with a lot of things hidden away in menus, also have difficult with moving multiple device groups collectors to a new group.
Integrations: We are currently lacking integration with Aruba Central for our SD-BRANCH and also Aruba UXI which is used for user experience testing. (Aruba UXI uses webhooks which LM does not support).
Ease of Use: I find the new UI difficult to use sometimes with a lot of things hidden away in menus, also have difficult with moving multiple device groups collectors to a new group.
What problems is the product solving and how is that benefiting you?
Before we started out LM journey we were using a in-house solution built by developers internally. The solution itself worked perfectly and did the job we needed, but with it being in-house means that we started to notice things being left out due to lack of maintenance. We also had problems whenever we wanted to make any changes, as we were completely reliant on resources from the dev teams.
With LM we manage everything ourselves meaning we can keep it up to date and make any changes we need, also with the team having a lack of dev know-how we find the platform really easy to use and configure using the GUI. Changes can be made with a few clicks in the platform that would of previously took weeks, this helps improve our Operational function overall.
We use the platform not only for network device monitoring but for service monitoring by utilizing LM Service Insight. This is allowing us to report on network availability which we include as part of monthly operational reviews. Before we explored this feature, we had nothing in place to monitor our availability.
With LM we manage everything ourselves meaning we can keep it up to date and make any changes we need, also with the team having a lack of dev know-how we find the platform really easy to use and configure using the GUI. Changes can be made with a few clicks in the platform that would of previously took weeks, this helps improve our Operational function overall.
We use the platform not only for network device monitoring but for service monitoring by utilizing LM Service Insight. This is allowing us to report on network availability which we include as part of monthly operational reviews. Before we explored this feature, we had nothing in place to monitor our availability.
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