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Great monitoring tool
What do you like best about the product?
Logic monitor is a monitoring tool with advanced alerting features enabling the teams to identify and resolve issues before they impact end users and its beginner friendly.
What do you dislike about the product?
It has a limitations in customization options for dashboards and reports.
What problems is the product solving and how is that benefiting you?
Logic monitor tracks network devices and performance metrics helping to identify bottlenecks and ensure reliable connectivity.
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Logicmonitor is essential to our managed service offering
What do you like best about the product?
Features, SaaS based, Ease of implementation ,MultiTenancy
What do you dislike about the product?
Native reporting engine is limited but does allow for API integration.
What problems is the product solving and how is that benefiting you?
Logicmonitor is delivered as cloud based solution which provided a secure and always on platform for us to leverage in our MSP offering. We required no investment in infrastrcuture and the solution was ready to deploy in a minutes. Logicmonitor works cloely with vendors to onboard key metric and aotumaically allocates alert severity indicators that we could leverage out of the box. The platorm is highly customizable but from an alerting level as well the client dashboard level, enabling us to provide client specific views of their critical infrastructure. The SLA widgets enables us to measure and report against key metrics aligned to our MSA's. Logicmonitor provides us with confidence that our clients solutions are operating optimally and dramatacically reduces our mttr.
Get detailed system status
What do you like best about the product?
I think it's great that it provides detailed information about the system status and can detect potential problems before they occur.
What do you dislike about the product?
Support responses can be slow, so I would like you to contact us more frequently.
Specifically, the support request is as follows.
#546201: A support request was filed because Linux process monitoring could not be performed properly.
After providing the evidence requested by support, there has been no contact for five business days.
In addition, since the LogicMonitor UI was updated from UIv3 to UIv4, errors caused by LogicMonitor bugs have been occurring frequently, so we would like the quality to be stabilized.
Specifically, the support request is as follows:
#546766: An error occurred when editing the DataSource used by LM Synthetics, so alert emails cannot be customized until the bug is fixed.
Specifically, the support request is as follows.
#546201: A support request was filed because Linux process monitoring could not be performed properly.
After providing the evidence requested by support, there has been no contact for five business days.
In addition, since the LogicMonitor UI was updated from UIv3 to UIv4, errors caused by LogicMonitor bugs have been occurring frequently, so we would like the quality to be stabilized.
Specifically, the support request is as follows:
#546766: An error occurred when editing the DataSource used by LM Synthetics, so alert emails cannot be customized until the bug is fixed.
What problems is the product solving and how is that benefiting you?
It is now possible to gain a detailed understanding of the causes of problems occurring in the system.
A platform that gets you right into the action
What do you like best about the product?
LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1.
Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.
Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.
Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well!
Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.
Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.
Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well!
What do you dislike about the product?
The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI.
Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives.
Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives.
What problems is the product solving and how is that benefiting you?
Heighten visibility with the amount of datasource monitoring available
Game changer for our managed services clients
What do you like best about the product?
Ease of installation, agentless, ease of use
What do you dislike about the product?
Staying up to date on the UI changes as the product is improved
What problems is the product solving and how is that benefiting you?
Continuous monitoring of our JD Edwards, SAP, Database and sybase managed services clients is improving our TTR. This creates a proactive response to issues saving our clients and our team, time and money
Effective tool in our Observability Toolbox for network platform Monitoring
What do you like best about the product?
The Custom Metrics and alerts we can setup for our devices.
Agentless Monitoring
Wide range of support for Network and phsical device monitoring
Integration with ITSM
Agentless Monitoring
Wide range of support for Network and phsical device monitoring
Integration with ITSM
What do you dislike about the product?
Third party integrations with tools like Grafana
UX customization and visualtization options
Granular control of datad retention policies
UX customization and visualtization options
Granular control of datad retention policies
What problems is the product solving and how is that benefiting you?
observability of our complete network stack a
I use the tool on a daily basis to help support our MSP Clients.
What do you like best about the product?
My favorite thing about LogicMonitor is how easy it is to show the data that is being captured in a variety of ways and how well it scales. It's very easy to deploy.
What do you dislike about the product?
It lacks a few features that competive products have and many of them are not on the roadmap when I ask.
What problems is the product solving and how is that benefiting you?
As a MSP; LogicMonitor is enabling us to effectively and effiently monitor and alert on our client environments. It is also providing a good level of information to assist our engineers with troubleshooting issues.
Joe Felix - Customer Success Manager Master!
What do you like best about the product?
The netscan tool is super helpful when onboarding our clients. Additionally Joe Felix as our Customer Success Manager has been wonderful to work with. I ALWAYS know that if we are ever in a real bind that I can reach out to him and get direction and assistance, he is awesome.
What do you dislike about the product?
Pricing for some of our clients can be tough!
What problems is the product solving and how is that benefiting you?
The netscan tool and dashboards are the most useful features for us
Logic Monitor Review
What do you like best about the product?
The ease of use and ability to navigate within the application make it simple to work within
I use this daily and have no ran into any issues
The forums are a great resource and plenty help to solving issues I don't have the answer to
I use this daily and have no ran into any issues
The forums are a great resource and plenty help to solving issues I don't have the answer to
What do you dislike about the product?
I feel like some of the UIs and tabs could use a visual overhaul
What problems is the product solving and how is that benefiting you?
The ability to easily monitor multiple cloud resources in one location while having accuracy
As a power user, I appreciate the flexibility the API offers to build our own experience w/ the data
What do you like best about the product?
LogicMonitor is so flexible I can do anything with it. I built a way to alert if my kids weren't spending enough time brushing their teeth. I've built hundreds of custom modules to monitor technology that is specific to our customers' needs. The question I most often get is, "Can LogicMonitor monitor _this_?" The answer is always, "Yes, it can, if the thing can be monitored."
What do you dislike about the product?
Their support is understaffed. Most of the time, my issues go beyond support's skills and have to go to a back end ticket, into which I have no visibilty. Those die on the vine as often as they are resolved. LM has been working on UIv4 for 4+ years and has still yet to roll it out with any success. What they have rolled out is buggy, lacks feature parity, and was obviously designed without any knowledge of how actual users work with the product or what they need the product to do. I was excited about Dexda, but the pricing structure makes it prohibitive. The thing it's supposed to solve for, too many alerts, is how it's billed. So the finances of it drive me to manually reduce my alert noise, which is why I would want Dexda in the first place.
What problems is the product solving and how is that benefiting you?
We've automated LM to the point where we can onboard customers very quickly, in a matter of hours in some cases.
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