A Hands-On Take: Moving to Maximo MAS 9
What do you like best about the product?
The depth of its asset lifecycle management is impressive—every step from procurement through retirement is tracked seamlessly. The workflow engine is incredibly flexible, handling complex approval paths without hiccups. I also appreciate the mobile-first design, which finally delivers a reliable offline experience for field technicians.
What do you dislike about the product?
Initial setup remains challenging without specialized expertise—plan for extra time and training. The dashboard builder, while improved, still lacks some flexibility for custom visualizations. And the shift to application-point licensing creates budgeting uncertainties compared to user-based models.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite addresses several critical challenges in asset management and maintenance, delivering tangible benefits:
Data fragmentation and silos
By centralizing all information—assets, work orders, and inventory—on a single platform, Maximo breaks down silos. The result: improved visibility into equipment health and faster decision-making.
Unexpected downtime and failures
With AI-powered predictive maintenance and IoT integrations, failures are anticipated before they become critical. Benefit: a 30% reduction in unplanned downtime and optimized maintenance schedules.
Time-consuming manual processes
Automated workflows and real-time notifications replace repetitive administrative tasks. Benefit: a 40% productivity gain for technicians and freed-up resources for higher-value work.
ISO compliance and traceability
Every action is automatically logged (audit trails, work order reports, ISO KPI tracking). Benefit: simplified compliance and reduced audit risk.
Field-to-office collaboration challenges
The mobile app provides full offline access to work orders and site plans. Benefit: real-time information for field teams and seamless communication between the office and the job site.
“Powerful but Complex Enterprise Asset Management Solution
What do you like best about the product?
IBM Maximo Application Suite provides a comprehensive platform for Enterprise Asset Management. I really like how it centralizes asset data, maintenance schedules, and work management into a single system. The dashboards are customizable and provide clear insights into asset health, performance, and downtime. It’s also scalable, so it works well for both mid-sized and large enterprises. Integration with IoT and AI-driven predictive maintenance is a big plus.
What do you dislike about the product?
The interface, while powerful, can feel a bit complex for new users. Initial setup and configuration require technical expertise, and smaller organizations may find it resource-intensive. Performance can slow down when dealing with very large datasets unless optimized properly. Licensing costs are also on the higher side compared to some alternatives.
What problems is the product solving and how is that benefiting you?
IBM Maximo helps us streamline maintenance operations, reduce unexpected downtime, and extend asset life cycles. By tracking assets in real-time and automating work orders, we’ve seen improved efficiency and cost savings. The predictive maintenance capabilities are especially useful, allowing us to identify issues before they become critical. Overall, it has improved operational reliability and compliance.
Review of IBM
What do you like best about the product?
It is a completely AI driven approach faster, scalability, flexibility, trustworthy.
It ensures transparency and privacy too.
What do you dislike about the product?
Cost can be less, then it will be available to everyone to cost effective people's.
What problems is the product solving and how is that benefiting you?
It helps in solving complex issues regarding accounts.
Helps in building asset management.
Quality of support is also good
omprehensive and Robust Asset Management Solution
What do you like best about the product?
IBM Maximo Application Suite offers a centralized platform for managing enterprise assets efficiently. I particularly appreciate the predictive maintenance capabilities, real-time analytics, and the ability to track assets across multiple locations. The suite’s modular approach allows for customization based on specific operational needs.
What do you dislike about the product?
The most helpful feature is its AI-driven insights and automated workflows, which significantly improve decision-making and reduce downtime. The integration with IoT sensors and other enterprise systems allows for a seamless flow of data and better overall visibility. The extensive reporting tools are also a major advantage.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite addresses challenges in enterprise asset management, including inefficient maintenance scheduling, unplanned downtime, fragmented asset data, and lack of real-time visibility into operations. It centralizes asset information, automates workflows, predicts maintenance needs using AI, and integrates with IoT devices and other enterprise systems.
Helpful Software for Daily Operations
What do you like best about the product?
It makes it simple to organise work, track parts, and manage service requests.
Also, I can see everything in one dashboard.
What do you dislike about the product?
The system can be heavy at times.
And some menus are hard to find until you get used to it.
What problems is the product solving and how is that benefiting you?
So before, jobs details were scattered, but now I see all data is stored in one place, which saves my time and also can avoid any mistakes.
Useful system for managing assets and daily operations
What do you like best about the product?
It keeps all asset records organised and makes it easier to assign jobs to the right team. The mobile option is also helpful when not at the desk.
What do you dislike about the product?
The interface looks old fashioned, and sometimes too many clicks are needed to complete simple tasks.
What problems is the product solving and how is that benefiting you?
Before, we had trouble tracking work progress and equipment history. Now, Maximo gives a clear record of maintenance, which saves time and avoids mistakes.
Easy to Use and Reliable
What do you like best about the product?
It makes asset and maintenance management very simple. I like how everything is in one place, from work orders to inventory.
What do you dislike about the product?
Sometimes it feels slow and takes time to load, and new users may find it a little confusing at first.
What problems is the product solving and how is that benefiting you?
It helps track all assets, plan preventive maintenance and reduce downtime.
It is benefiting me as it saves my time and helps me keep things organized.
Great for managing assets
What do you like best about the product?
I like that everything is in one place: asset tracking, maintenance scheduling, and monitoring. I also like the mobile app, since it makes easier.
What do you dislike about the product?
The main downside is that it’s not very easy to learn at first. Setting up and customising it can take a lot of time and usually needs outside help or training.
What problems is the product solving and how is that benefiting you?
It helps manage assets and maintenance in one system instead of using different tools. It solves the problem of unplanned downtime by giving alerts and insights before equipment fails. For me, this means smoother operations, and better planning for maintenance tasks.
Good.
What do you like best about the product?
Easy to access and apply. I've used it for multiple applications and it worked really well. fine.
What do you dislike about the product?
Could improve some AI feature on autofilling and make it easier to access the applications.
What problems is the product solving and how is that benefiting you?
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Improved resource management and streamlined operations enhance organizational efficiency
What is our primary use case?
My main use case for IBM Maximo is managing maintenance. I used it first as an end user, and later joined the implementation team. Now I'm administrating and implementing IBM Maximo.
The transition for me moving from using IBM Maximo for maintenance to actually implementing and administering it changed significantly since I have more access. I have a bigger overview vision. Instead of asking for requirements, I'm now implementing them. I'm seeing more benefits and understanding the problems that may affect from a request or a change request.
What is most valuable?
The best features IBM Maximo offers are Service Management and Work Management since they cover all the details and specific requirements that engineers need. The inventory system in IBM Maximo has a point of view of engineering, with many engineering details that help in enhancing the cycle of inventory and specification of each item.
The inventory management in IBM Maximo helps enhance our organization's processes and efficiency. As a former maintenance engineer, I faced many problems, such as having the same item encoded or coded in the item list twice. That doesn't happen in IBM Maximo since you have specifications. You can have exact specifications, such as product dimensions, material, and country of manufacturing. These details help avoid mis-selection of items. IBM Maximo also has alternative items that you can attach to each item. If an item balance is zero, you can see the alternatives instead of waiting for the item to arrive.
IBM Maximo has positively impacted our organization by decreasing inventory costs and optimizing engineers' work time. It has made a great impact on management and auditing cycles from scratch. You can see the status of each record anytime and track history. These aspects have improved significantly.
What needs improvement?
IBM Maximo could be improved if they added a comprehensive finance module, as that would make it a more complete standalone application. Currently, if you need specific finance software, you need to purchase something such as SAP and integrate it with IBM Maximo. Coverage in this area would help reduce dependency on additional software.
Regarding finance features, I would want to see payment capabilities added to IBM Maximo, particularly for factories making payments with providers and collections. This feature isn't adequately covered in IBM Maximo. Additionally, enhanced finance reporting and managing GL would be beneficial. IBM Maximo covers GL but only at a surface level. It doesn't provide deep account analysis.
For how long have I used the solution?
I have been using IBM Maximo for seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
IBM Maximo's scalability is very good through integration or implementation. It performs very well in the scalability metric.
How are customer service and support?
The customer support for IBM Maximo is very helpful, and you have your local support. The two support systems cover most of what you will need in your support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used a different solution before IBM Maximo when I was working as a maintenance engineer. It was local software. Though I don't remember its name, it doesn't compare to IBM Maximo at all. There is a significant difference.
What was our ROI?
I have seen a return on investment with IBM Maximo as 5% of cost has been reduced by organizing manpower and material.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with pricing, setup cost, and licensing for IBM Maximo, I would rate it 8 out of 10.
I gave it this rating because the price is good, but since I'm in Egypt, the dollar rate has increased significantly. It's challenging for companies to acquire IBM Maximo since it's priced in dollars. However, when looking at global pricing, it's fair compared to competitors.
Which other solutions did I evaluate?
Before choosing IBM Maximo, I evaluated other options and determined it was the most suitable one since it covers many business areas needed by engineering departments.
What other advice do I have?
There are many good implemented functions in IBM Maximo, but I see these two functions as the most valuable ones from my point of view.
My advice to others considering IBM Maximo is that top management should hire internal team personnel who are knowledgeable about the system. A good implementation produces great results. The team should be dedicated to IBM Maximo and have substantial experience. Management should ensure people work through IBM Maximo and resist any workarounds to make it successful at their company.
I rate IBM Maximo a 9 out of 10 because of the finance section limitations. However, its cost makes sense due to competitor prices.
