RingCentral
RingCentralReviews from AWS customer
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Very good, but lacking an outbound prompt
What do you like best about the product?
All calls, incoming and outgoing are recorded and the calls can be backed up offsite via Dropbox.
What do you dislike about the product?
There is no way to prompt people on outbound calls to remind them to tell the other caller the call is being recorded.
What problems is the product solving and how is that benefiting you?
All users are accountable for what they tell a customer, and customers cannot falsely claim they were told something. We've benefited by being able to investigate problems with orders to determine what was requested and what the response to the request was.
Perfect when in a business where people lie!
What do you like best about the product?
The fact that it is automatic! It is helpful to not have to remember to record the call from the beginning when the Caller's ID is blocked.
What do you dislike about the product?
There isn't anything I dislike per se. One improvement would be the option to delete the recording immediately after call.
What problems is the product solving and how is that benefiting you?
Working with property management, this digital record of calls is so helpful! At the end of the day, I review the recordings, download the ones with important information, and file them in the appropriate folder - tenant, landlord, or vendor.
RingCenral
What do you like best about the product?
The many different options it has. I am looking forward to learning all of its capabilities
What do you dislike about the product?
The installation process took a lot longer than expected
What problems is the product solving and how is that benefiting you?
None yet that I can think of
Review for Ring Central
What do you like best about the product?
I like the feature of being able to have incoming calls go to personal phone numbers. And that we can use lots of different phone numbers.
What do you dislike about the product?
Sometimes it is difficult to adjust the phone number that you want the incoming call to go to. Plus I wish there was a better caller ID feature.
What problems is the product solving and how is that benefiting you?
We do not have a set office receptionist so the fact that we can get "office" calls on the go is GREAT! We can send phone calls directly to the right person.
This is a great, easy to use software
What do you like best about the product?
It's super easy to download and utilize. I love the voice recognition so even if speaking from someone else's device, it recognized that a different user was speaking.
What do you dislike about the product?
There really isn't anything that I can think of that I don't like.
What problems is the product solving and how is that benefiting you?
I think it's great to be able to go back and determine what was discussed and have back up if there were discrepancies.
Good new phone system
What do you like best about the product?
Like that its reliable we had a lot of problems with our old phone system and this has a lot of cool options to make things easier
What do you dislike about the product?
It can be somewhat complicated to set up. A lot of moving pieces and the phones were down for like 20 minutes when we did
What problems is the product solving and how is that benefiting you?
Well I have my calls sent to my cell which is great and we couldent do that before so i can take calls wehrever i go. Also, i have different setting for different days and contacts which makes things super cool and easy,
Recommendations to others considering the product:
Theres probably more that you can do with it if you try to actually use it properly
Great tool for small businesses
What do you like best about the product?
Specifically for smaller businesses, I found the product to be very easy to use. It was a very quick set-up process, incredibly affordable at the time (don't know if this has changed), and the support that they provided was always helpful when needed. Audio quality was always crystal clear for us too, as there were never any dropped calls or meetings. The free trial (at the time) sold us.
What do you dislike about the product?
Honestly, not a whole lot. For me specifically, I would say being unable to customize the greeting message on conference calls. very 'nit picky,' but this would be the only drawback to my knowledge.
What problems is the product solving and how is that benefiting you?
It's an all in one tool for calls, recording of calls, and video or audio conferences. Specifically for a sales team, this was critical for feedback and coaching.
Recommendations to others considering the product:
Taking advantage of a free trial was critical for our evaluation at the time. If they still offer it, definitely take advantage because there are a lot of products out there for phone solutions, so to say. I can't speak on the price, but I was always told it was an affordable option.
It's good, not great
What do you like best about the product?
It allows you to do what it says, it records calls.
What do you dislike about the product?
It's not very necessary to use ring central when you are using other sales tools like insidesales.com, outreach, salesloft, etc.
What problems is the product solving and how is that benefiting you?
Trying to help train the sales team.
Great System
What do you like best about the product?
I like that there is both auto call forwarding and an app to allow me to mask my number from my cell phone. This opens up the abilities to work remotely and review calls at a later time.
What do you dislike about the product?
Sometimes the app can feel a bit clunky until you master the learning curve and not all calls need to be recorded.
What problems is the product solving and how is that benefiting you?
It allows my project managers and client facing staff to review calls to avoid issues in the client relationship at a later date. This has prevented many errors in transferring projects from the initial point of contact to the final sate with the developers. Calls can be reviewed at a later date to ensure that all project elements are covered in a complete fashion. This also allows me to verify if there is a complaint against staff from a client or vis versa. It allows a much better client experience over all and most clients do not mind that calls are monitored or recorded.
Recommendations to others considering the product:
This tool really has helped maintain good transfer of projects between our sales, account and development staff. We can review calls at all steps of the process to ensure everything is being taken care of properly and to the fullest extent. This has allowed us to maintain client satisfaction.
A solid phone system
What do you like best about the product?
I liked the ability to put the RingCentral app on your phone and use the office number for texts. Prior to that I did not like to give my personal number out to clients but sometimes had to when they wanted to text.
What do you dislike about the product?
The setup is hard to do but the company representatives know their system really well and were helpful when I needed hand holding setting everything up
What problems is the product solving and how is that benefiting you?
Phone platform, texting, voicemail message storage, call forwarding during off hours
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