RingCentral
RingCentralReviews from AWS customer
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Amazing!!
What do you like best about the product?
Ease of use. It’s very simple to log in and start using. Being able to screen share at the click of a button with internal OR external users is fantastic.
What do you dislike about the product?
I wouldn’t say that I really have any dislikes.
What problems is the product solving and how is that benefiting you?
Screen share and collaboration.
Easy solution for old form of communication
What do you like best about the product?
The confirmation that my fax was delivered. After each one I sent, it was great knowing I would get an email confirming everything went through smoothly so I could follow up with the receiver.
What do you dislike about the product?
While it was minimal, once in a while the fax would not go through when using their email function to send it. I then would have to go to their website and attach the files and send a fax through their platform. Not the biggest deal in the world but it was nice and simple when the email function would work.
What problems is the product solving and how is that benefiting you?
Being able to send faxes without having to use an old fax machine.
It Does the Job
What do you like best about the product?
For mass meetings, giving access to outside vendors, and even for hiring and interviewing possible job candidates RingCentral does the trick. Allowing others to simply download the program quickly from the browser link truly makes RingCentral good for any business.
What do you dislike about the product?
The fact that it automatically sends you to your desktop email. I do not use my desktop email and if the link for the scheduled call was available simply to copy and paste over into other programs, documents, or to calendar invites the process of scheduling calls would be much easier. Having to wait until it opens up in the email to then copy it out of another program is just another unecessary step.
What problems is the product solving and how is that benefiting you?
Working in a remote environment RingCentral allows professionals across the country to call-in to the open video line and connect. Also the share-screen feature allows the host and administrator to give presentations through an online program.
Recommendations to others considering the product:
I haven't seen any updates to this product since using it initially. Also look at UberConferencing for calls instead of RingCentral but use RingCentral for your video interfacing.
RingCentral is most sophisticated phone system I ever used
What do you like best about the product?
We were in desperate need for VoIP system for our office so that our overseas clients could reach us anytime without any hassle. We used CounterPath products for some time but didn't have satisfactory experience. Then we came across RingCentral and it has most useful, satisfactory system till date we used. It offers all the features you could expect from such system with stable performance. We have multiple numbers configured for multiple agencies we support and they work flawlessly together on same network. Their software is the best and call recording feature is superb in terms of audio quality and access. It is highly recommended system if you are in need of such phone system for your office.
What do you dislike about the product?
Switching user to another computer is sometimes messy affair and should have been easy.
What problems is the product solving and how is that benefiting you?
Hassle free VoIP based telephony system which is easy to integrate, manage and use.
Really great feature, when it works correctly.
What do you like best about the product?
Not having to worry about whether call center employee calls were recorded was fantastic. In addition, finding archived calls was a breeze.
What do you dislike about the product?
Rarely, but enough to be annoying, the recorder wouldn’t start until 10-15 seconds into the call.
What problems is the product solving and how is that benefiting you?
The benefits were that calls from our call center were being recorded and archived using the same platform they were using to accept calls, and that our SysAdmins were already used to working with.
Works well for faxes
What do you like best about the product?
My company uses Ring Central to send and receive faxes. This eliminates a lot of extra papers by allowing us to just send a pdf file directly from our system.
What do you dislike about the product?
The faxes fail fairly often, and come through blurry even though there was never anything printed out.
What problems is the product solving and how is that benefiting you?
We only use this for faxing. It eliminates a lot of extra papers, and working in pharmacy with patient sensitive information, printing less means less papers lying around that could be out in the open.
Intuitive
What do you like best about the product?
Ring Central is incredibly simply to use! While working at a call center we switched to Ring Central from another call software, which was a gamble for our small organization. As admin, I was able to easily reassigned phone lines, redirect voice inboxes, pull recordings, and set voicemails to be automatically sent to my email. Strongly recommend Ring Central;. Rarely did we ever need to contact customer support to solve minor issues, and any issues we did have were attributed to our cisco phone lines. I am unsure how great RC is for bigger call centers, for our size of up to 50, it was great.
What do you dislike about the product?
Reassigning phone extensions was a bit complicated in the beginning, and I recommend making these changes during "closed" hours. It was simple to troubleshoot on your own, and didn't take long to catch your own errors. Other than this, I do not have complaints
What problems is the product solving and how is that benefiting you?
Switching to RC helped us keep track of missed calls, and to identify identify call back rates. At times, we would have high numbers of voicemails, and this helped us evaluate performance as well.
When faced with organizational turn over, it was easy to redirect calls to the appropriate lines, or reassign extensions. All of this could happen within a matter of minutes.
When faced with organizational turn over, it was easy to redirect calls to the appropriate lines, or reassign extensions. All of this could happen within a matter of minutes.
Recommendations to others considering the product:
Identify your company needs first
works great
What do you like best about the product?
I liked the fact that you can automatically record calls and have them forwarded to email. I think that the product is amazing for companies that have sales teams in place to speak with customers and that have a team in place that can utilize this product everyday!
What do you dislike about the product?
I disliked the price. I felt as if it could have been lower then what it currently is now. I think that overall the product is very good, but the cost benefit to my company wasn't very high due to our lack of call volume. I think that for companies who have a higher call volume will love this product and will help to improve the productivity of the teams.
What problems is the product solving and how is that benefiting you?
The benefits i had most were the fact that my calls were all recorded and sent by email top me. Benefits far outweigh the negatives on this product. i did like the fact that you can have multiple employees working and utilizing the system at the same time. I think that A product like this is great for companies with a higher call volume and that have larger teams in place to utilize this tool, Sadly I didn't use the tool as much becuase I am a smaller company with a small sales team and a lot of our calls are more customer based and not as mucg sales based calls.
Recommendations to others considering the product:
I think that overall this can be very beneficial for a company and its employees.
Ring Central Review
What do you like best about the product?
Online system to check voicemails/call history
What do you dislike about the product?
Complicated system when trying to set up phone tree
What problems is the product solving and how is that benefiting you?
N/A
Recommendations to others considering the product:
Easier for user
Perfect Call-Recording to Improve Sales
What do you like best about the product?
I work in the Sales department within my firm, and the recording feature makes it extremely easy for me to go back and listen to my calls with prospects and improve on my sales skills. In addition, Ring Central provides an app where you can text your clients.
What do you dislike about the product?
The voice-messaging transcriber is extremely inaccurate. I hope Ring Central decides to improve this aspect of its software so that you are not forced to listen to the voicemail, but can solely rely on the transcribed message to your email.
What problems is the product solving and how is that benefiting you?
The business problem Ring Central solves is that it allows us to have recorded conversations between ourselves and our clients. We often take verbal confirmations for payment, and call-recording through Ring-Central allows us to log these payment approvals in the event that the client is upset about a payment being taken from their account. In addition, I have realized the benefits of listening to my calls so that I can improve my overall customer service skills.
Recommendations to others considering the product:
It truly allows you to track calls and improve sales numbers.
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