RingCentral
RingCentralReviews from AWS customer
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Almost There, needs a bit more tweaking
What do you like best about the product?
Love that I can answer the phone from my office, my laptop, mobile phone, and smartwatch all while the person on the other end thinks I'mat the office.
What do you dislike about the product?
While listening to music, via Spotify, Pandora, You Tube, the software doesnt pause nor duck the volume while taking the call. I have to answer quickly and find the pause button to stop the audio from playing.
You cannot click a phone number in an email nor website and have it dial it, get some Windows error.
You cannot click a phone number in an email nor website and have it dial it, get some Windows error.
What problems is the product solving and how is that benefiting you?
The need to lease phone equipment. Also, allow teleworking with much ease.
Recommendations to others considering the product:
It is a good VOIP system, just not the BEST
Who doesn't love a good fax?
What do you like best about the product?
I like that I can receive a fax to my personal direct phone line. I can have benefits faxed to me from various health insurance agencies.
What do you dislike about the product?
I do not like that at times the faxes come in as voicemails.
What problems is the product solving and how is that benefiting you?
Having a hard copy document of benefits checked rather than relying on a reference number for a phone chat with a rep.
Mobility and Faxes
What do you like best about the product?
I love that I can send a fax without being at a fax machine. I can log into ring central on my laptop or desktop and upload documents to send to any fax number. I can even send faxes through my email, which is perfect for mobile cell use.
What do you dislike about the product?
The app for Ringcentral on mobile phones has not yet integrated faxing into it. That would be the easier than using an email, but I use the fax feature from the website on a PC more than accessing it from my phone.
What problems is the product solving and how is that benefiting you?
We have eliminated landlines and can make our sales team completely mobile. They do not need to be in the office to send important fax documents to clients.
Recommendations to others considering the product:
If you are aimed at keeping faxing as part of your business model but eliminating costs like phone lines and paper, ringcentral fax will help with those goals
Great app
What do you like best about the product?
Meetings are made easier with this cool app
What do you dislike about the product?
It was hard to figure out where the video icon was
What problems is the product solving and how is that benefiting you?
Meetings in time
Recommendations to others considering the product:
Great tool
Customer Friendly and Easy to Use
What do you like best about the product?
There are so many things that I like about this product. You can call, chat, fax and do so much more all from one spot. The sound from the headsets work excellent and I have yet to deal with any technical issues. This is a great, inexpensive way to get faxes delivered right to your phone/tablet/desktop.
What do you dislike about the product?
There is nothing that I really dislike about this product. It has been very user friendly and allows for many branches of choices in so many ways. It's less expensive than Metrofax, but not as reliable. Half the time a sent fax doesn't go through.
What problems is the product solving and how is that benefiting you?
This product has solved issues with customer service respect, and ensuring members are using it properly. It has been easy to transfer folks and get them where they need to go. Have had no down time over past 2 years, and almost none the 3 year before that. We run heavy outbound calling 10 hours per day. Have moved phones to different locations with various routers and works everywhere.
Recommendations to others considering the product:
I love that RingCentral is constantly upgrading its apps to make the service more useful and reliable. It works like just about any other program, but some things are not intuitive
and/or lacks expected features.
and/or lacks expected features.
Excellent customer service
What do you like best about the product?
They are able to solve problems quickly and without a lot of fuss
What do you dislike about the product?
Sometimes the hold time takes more than a five minutes if you call o a weekend
What problems is the product solving and how is that benefiting you?
Mobile office anywhere. I can call out from my office number right from my cell phone.
Recommendations to others considering the product:
best solution to small business needing switchboard and multi line presence
Ring Central for meetings , could use some better iOS integration
What do you like best about the product?
Apps on iOS and Mac. Integrates with Google Calendar fairly well. Decent integration with Plantronics headsets and software
What do you dislike about the product?
Occasionally crashes and has connection issues. Interface is kludgy. Screen share could use more options for zooming and magnifying
What problems is the product solving and how is that benefiting you?
Provides powerful voip and conference call capabilities. Cross platform screen share and chat features
Good Fax Service
What do you like best about the product?
I like the fact that you can fax things fairly quickly - it's easy to use in email format (example: 2734469999@rcfax.com) You simply type the fax number, and follow it with the @rcfax.com. Attachments send really quick, and it's not difficult to get the hang of. Our company has used this for multiple years, and plan on continuing to use it. You are able to integrate the fax with phone features, and install company phones linked to the same service. That is a really unique perk - RingCentral has a very competitive group pricing plan that varies based on how many users will be involved in the service.
What do you dislike about the product?
Nothing honestly. The service is good !!! Only thing I would change is the ability to view your faxes in a separate app. Once the fax is sent it is out of your hands. You can't go back and see which attachments you sent, unfortunately. If the company were able to launch their own app where you can review the faxes after sending them I would be much more inclined to invite others to use it. Regardless, it is a good service and my company still utilizes it as opposed to the competition.
What problems is the product solving and how is that benefiting you?
I've been using it to streamline the way I communicate with customers. I've realized that it's important to fax all of your customers - same with email, and phone communication. I've liked the service.
Recommendations to others considering the product:
Use it for a year, and if it doesn't work try for something else!
Simple to use, effective web meetings tool
What do you like best about the product?
as I noted in the title, the RingCentral Meetings is fairly easy to use.
What do you dislike about the product?
Currently, the platform only allows for four participants unless an add-on is purchased.
What problems is the product solving and how is that benefiting you?
We need to meet with clients in remote parts of the state. The online meetings allow for collaboration with those hard to get to locations.
Recommendations to others considering the product:
Make some of the advanced options part of the basic option. Also, allow call-in participants to not count towards the total participants.
Good VOIP system
What do you like best about the product?
Call recoding, glip messaging system. Easy to set up conference bridge/call
What do you dislike about the product?
For conference calls, there are multiple codes a participant has to enter which creates some confusion.
What problems is the product solving and how is that benefiting you?
We used to use different tools for conference calls so this is great to do it all in one place.
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