RingCentral
RingCentralReviews from AWS customer
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Easy to use video conferencing & conference call solution
What do you like best about the product?
Simple to set up conference calls and online presentations, even with outside users who do not have Ring Central accounts. Works great for our agency as we have both satellite offices as well as an office based in London, England.
What do you dislike about the product?
Sometimes joining through the phone or joining through the web links can be confusing. There is also an echo if you login through the phone and your computer.
What problems is the product solving and how is that benefiting you?
Easy to use web conferencing and video conferencing tool; voice quality works well with members of the team who are based internationally, as well as in satellite offices.
Recommendations to others considering the product:
Allow for training and testing, especially before use externally.
Improvements Needed, but not bad
What do you like best about the product?
The user interface is good, and support is readily available. Integration and Implementation was relatively easy, other than porting in numbers.
What do you dislike about the product?
It doesn't fit our needs- you can only have access to 5 voicemail boxes, but we have more that our people need access too. Faxes can't have folders for organization. Porting in numbers was a PAIN. We had all info and they kept rejecting it for months, and then magically were able to port in after months with the original info entered.
What problems is the product solving and how is that benefiting you?
Online phone system with fax that can be accessed anywhere is nice.
RingCentral
What do you like best about the product?
Ringcentral allows us to field and direct calls
What do you dislike about the product?
We had difficulty setting up the call tree and have recieved complaints from our clients that they have difficulty getting in touch with us
What problems is the product solving and how is that benefiting you?
Call fielding and directing
Ring Central Clears up Space
What do you like best about the product?
I like how Ring Central clears up space on your desk for more of your much needed items, such as picture frames and zen plants. Since we are cooped up in an office building for 9+ hours a day, It's nice to have some additional space on your desk to make you feel like your home, and not in a cubical in a city 20+ miles from your home. I like how it's click to dial, the app is useful, I use this product on a daily basis and never have any issues. I use this for texting my customers so I don't have to give out my personal cell to everyone. This makes my customers feel more welcome to our business and have a line of communication that seems more personal.
What do you dislike about the product?
I don't have too many dislikes other than the headphones they came with are not the best, but they aren't too bad either. I wish they also had video sharing? Which they might have but we have other tools for that too. If I could say something I dislike, it's that i have too many tools at my company. Ring Central should be enough to suffice calling a lead/customer.
What problems is the product solving and how is that benefiting you?
the business problems i'm trying to accomplish with ring central is to have quality lag free meetings with customers and potential clients while clearing up space on our desks for more meaningful items such as photos, plants and calming objects. I have realized I have more room for activities, and my customers (when i call them using ring central) never have issues. The app works great and I use that more then I use Ring Central on the Apple Mac they provide to us.
Recommendations to others considering the product:
no recommendations, I feel like the company is heading in the right direction for sure. Hard phones are a thing of the past, cut the cord and clear up space for other stuff.
RingCentral review
What do you like best about the product?
Ring central helped our small company manage incoming calls and give the apperance of a large corporation
What do you dislike about the product?
We have had alot of trouble setting up the call tree and extensions. Several of our clients reported trying to contact us and could not reach us
What problems is the product solving and how is that benefiting you?
Incoming call management
Recommendations to others considering the product:
Make sure to contact customer support for assistance setting up, it is very difficult to make changes after the fact
Ringcentral - Application with all the necessary VOIP tools.
What do you like best about the product?
Ringcentral is a very complete tool for all types of VOIP needs, it has many available features associated with this task, in addition, it is very easy to install and configure, a couple of clicks, accept and already installed and running, the administration of this tool from its configuration panel, it also becomes quite simple, another tool that I can not miss from ringcentral is its voice to text converter, this has saved me many times in some support cases, since some clients are very difficult to understand Some words when they speak, and with this characteristic, I can understand exactly what they say, I love that.
What do you dislike about the product?
Some features are not easy to understand, being so many tools is difficult to give full use of this application, I think the support can improve a lot at this point, and give periodic recommendations on how to use them, the website is missing much information about certain characteristics, and it is not that much information is found on the web, should create something like a weekly magazine, with periodic updates, and constant information about the good, and full use of this application.
What problems is the product solving and how is that benefiting you?
When each support person has their own work tools, such as phone numbers and their own extensions, to provide solutions to the different cases of customer service, this is a facility for each employee, and helps develop a more timely way all kinds of work, in addition to the automatic pre-recorded answers, you can save at any time, when you are busy giving solution to another person, and do not have time, to respond to all.
Recommendations to others considering the product:
Recommends this tool, to implement a complete solution of support service, which is executed with the VOIP protocol, the tool has all the necessary applications, to provide a correct and complete client support.
The way our company talks
What do you like best about the product?
We use ring central for all our meetings. It is easy to schedule, consistent, and everyone in any office is able to join in.
What do you dislike about the product?
It on the first few weeks of use was not super intuitive and I wish some functions were clearer but overall super great.
What problems is the product solving and how is that benefiting you?
How to keep people in three offices communicating easily
Recommendations to others considering the product:
Its really easy to use and they have great customer service
Valuabe Part of Our Company
What do you like best about the product?
I like the ease of use. The ability for my whole team to have access to it both online and the app. It is geneally user intuitive to set up.
What do you dislike about the product?
I am often frustrated by their customer service department and sometimes how hard it is to get support.
What problems is the product solving and how is that benefiting you?
My team is always accessible wether at their desks (remotely) or on the go. Additionally - the reporting allows us to measure success of the team
not a fan at all
What do you like best about the product?
when it works, i can have my meetings. but i don't like it and prefer not to use it.
What do you dislike about the product?
despite following the directions, i often has issues when administering meetings. i has gotten to the point where we have to test it before every meeting. sometimes we can't login or our meeting attendees can't connect. it's not easy to use like its competitors.
What problems is the product solving and how is that benefiting you?
we are able to do a screen share on trainings for clients
Recommendations to others considering the product:
their support often does not understand what i need and the product as a whole does not stack up with its competitors. if you have to use this, you will need to have a lot of patience.
Great VOIP solution for the on the go office
What do you like best about the product?
love the mobile application and integration with Zapier
What do you dislike about the product?
the interface could be a bit cleaner looking
What problems is the product solving and how is that benefiting you?
being available in my office without being tied to the office
Recommendations to others considering the product:
easy to use second line that allows texting to the office phone
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