RingCentral
RingCentralReviews from AWS customer
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Works well, has some work to do.
What do you like best about the product?
It is great to use when the features are made clear. Never a dropped call.
What do you dislike about the product?
It is not easy to create a link to send to people via email to screen share for meetings. Skype business and zoom are a little easier to do this with.
What problems is the product solving and how is that benefiting you?
The link to send out to people externally is hard to create (and even find)
Recommendations to others considering the product:
It’s great but try to learn how to use it before actually setting up or joining meetings
Best Fax service
What do you like best about the product?
I'm using RingCentral Fax feature for 2 years now and it's great. It allows you to track sent/received faxes and organize your contacts easily. It can also integrate with a lot of services and help you save time.
What do you dislike about the product?
Haven't had any issue with it. although I've noticed a minor delay sometimes, which doesn't affect my job, to be honest.
What problems is the product solving and how is that benefiting you?
It can integrate with your email address and you can send and receive faxes directly on your email.
Recommendations to others considering the product:
I highly recommend it
Very effective
What do you like best about the product?
It is an easy to operate software, accessible each time and helps connect our clinics. Also, calling patients is easy. There is a record too of the calls and meetings so that is an asset too
What do you dislike about the product?
It sometimes just hangs up on you, especially when internet load is high. So sometimes it is not that reliable as it is supposed to be. That is why the score 9
What problems is the product solving and how is that benefiting you?
Inter-clinic connectivity, patient confirmation calls
Recommendations to others considering the product:
It is worth trying
Ringcentral is an okay solution
What do you like best about the product?
Clear call quality, easy to use, necessary for my job
What do you dislike about the product?
When it doesn’t work, it impacts my entire day and I can’t do my job. Support is subpar
What problems is the product solving and how is that benefiting you?
Makes calling clients easy and quick
Love this App
What do you like best about the product?
You can text call and fax for one central app on your desktop it’s really easy. Love how it stores contacts. Provides you a personal number as well.
What do you dislike about the product?
Only thing I dislike is attachments can’t be pdf for text or fax which sucks but that’s all honestly.
What problems is the product solving and how is that benefiting you?
I’m texting customers for follow ups. Sending/Receiving photos from technicians to provide tech support on commercial refrigeration units.
Great Solution for Individuals Working with multiple Clients
What do you like best about the product?
It gives me the option to have a “work” phone without having to have a second phone. Also, my coworkers all have an extension so I don’t have to remember cell numbers.
What do you dislike about the product?
The fax option is not that user friendly in my opinion. You can’t customized fax cover sheets if needed.
What problems is the product solving and how is that benefiting you?
Being able to set boundaries with clients appropriately. I am able to set my extension to not disturb me from certain times without being able to get messages if there is an emergency.
Solid video conferencing solution
What do you like best about the product?
I like being able to host video conferences with multiple parties all in one place. Having conference calls is also very helpful.
What do you dislike about the product?
Sometimes the connection lags a little and it is hard to hear participants.
What problems is the product solving and how is that benefiting you?
We use RingCentral to get all parties together in one space to talk about projects, events, releases, etc.
Good, but what about contacts?
What do you like best about the product?
The phone works. The texting works. They have apps and Integrations for just about everything.
What do you dislike about the product?
It is super difficult to create contacts or connect to my Google or Salesforce contacts.
What problems is the product solving and how is that benefiting you?
ITs a phone. It beats having a physical phone which has fewer features and would be more annoying to use.
Recommendations to others considering the product:
It's a decent phone. Beats having real phones if you are a 21st-century company.
Great Software to Conduct Meetings
What do you like best about the product?
The screen-sharing ability is fantastic and works great if you have employees in different locations.
What do you dislike about the product?
There is not one thing I dislike about this program.
What problems is the product solving and how is that benefiting you?
Monthly conference calls and check-ins for status updates. No more coordinating meetings to get all employees at one location.
Fairly easy to use and reliable
What do you like best about the product?
I like how it will automatically generate calendar invites for you that can be sent to customers making it easy for them to join.
What do you dislike about the product?
The design seems a bit dated and could be updated to more recent design patterns
What problems is the product solving and how is that benefiting you?
We use ring central meetings to have large company meetings and supporting customers. Most of the time it's via sharing screens and voice chat.
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