RingCentral
RingCentralReviews from AWS customer
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Full-featured cloud VoIP software Fantastic for Sales Teams
What do you like best about the product?
RingCentral Office is a well rounded VoIP software that includes all features that a sales team needs: artificial intelligence (AI), integration to SalesForce, and video conferencing. Additionally, RingCentral offers a phone app that is super easy to navigate and makes remote calls a breeze. It is easy to communicate with people internally within the organization via an easy to use search bar; and calling externally is likewise an easy process, as its just a matter of copy and pasting a number (even if there are hyphens in the number it registers). It's great that you don't need a physical phone on your desk to use RingCentral - all you need are headphones and an internet connection. My absolute favorite part of RingCentral is that it allows you to call from a "local number", meaning respective area codes will pop up on phones you are calling.
What do you dislike about the product?
A con with RingCentral it that it is dependant on the internet. A few times we couldn't make calls for 20-minute stretches while dealing with WiFi connectivity. Another con is that the software records all calls, even if there was no talking involved, meaning it would record ringing and voicemail messages - which I found to cloud up storage space. It would be nice if it could filter through that.
What problems is the product solving and how is that benefiting you?
At my company, we wanted to use a VoIP software that could integrate with SalesForce, record all of our calls, and that could be used without physical phones. RingCentral does all of this seamlessly. The biggest benefit from RingCentral has been being able to access previous calls, and also the ease of use of the software.
Recommendations to others considering the product:
RingCentral is easy to use and the price is right. Best bang for your buck VoIP out there.
RingCental Meetings : An excellent alternative to Webex
What do you like best about the product?
Nice and simple UI on both iOS, Android, Mac and Windows. Simple to setup a quick ad-hoc conference call as well as regular/scheduled meetings. It's simple to see who is on / joining the call.
What do you dislike about the product?
I'd prefer there to be integration with Google - as currently i have two places to setup the meeting.
What problems is the product solving and how is that benefiting you?
Easy setup, mobile access and voice/video quality. RC meetings seems much higher quality than Webex and have more features.
Recommendations to others considering the product:
Decide if this is a rip and replace or whether you plan to run in parallel with any existing services you have. Integration is always challenging, so focus in that area.
Great System!
What do you like best about the product?
easy to setup new numbers/ users and track metrics!!!
What do you dislike about the product?
unable to edit users ability to see internal contacts.
What problems is the product solving and how is that benefiting you?
helps us review call recording and categorize call outcomes.
Recommendations to others considering the product:
go for it!
Ring Central is amazing!
What do you like best about the product?
I love the fact that we can interact with one another and seamlessly view different screens and assist one another with learning new things, all while being hundreds of miles away from each other.
What do you dislike about the product?
Sometimes there is a lag with audio and video, but over all no real dislikes.
What problems is the product solving and how is that benefiting you?
We are overcoming obstacles daily within our business and have been able to cut time in half with meetings.
Recommendations to others considering the product:
Try it! You won't be disappointed!
Easiest way to fax
What do you like best about the product?
I love that I can fax from my computer or even my phone. It makes the faxing process so easy. I have to send a lot of faxes to insurance companies and doctor's offices so it makes it as easy as sending an email. And then you get an email stating if the fax was successful or not which is great because you can go back to your emails later to show that you sent something and when you sent it.
What do you dislike about the product?
It says not to close the App or website until the fax is successfully sent, which can be time consuming sometimes because it will sometimes take up to 10 minutes for the fax to send. And I believe it would be better if they kept your faxes saved in your log for a longer period of time.
What problems is the product solving and how is that benefiting you?
I have to send authorization requests to insurance companies and reports to doctors offices, so it's so nice that I can get them completed so easily without having to use an actual fax machine. If I remembered that I needed to send something that I forgot about, I can do it quickly which makes me much more efficient in getting my tasks done.
Recommendations to others considering the product:
I would go with RingCentral because it really makes life easier and much more efficient when you can send faxes so easily through your phone and computer.
Makes virtual meetings easy
What do you like best about the product?
RingCentral almost never causes technical issues, is very reliable and has a great call quality. I schedule virtual meetings and calls on behalf of 4 colleagues and it is easy, fast and reliable.
What do you dislike about the product?
Figuring out how to record a meeting if you are not the host is a bit of a pain.
What problems is the product solving and how is that benefiting you?
Problem solved: connecting people virtually
Benefits: easily connect with anyone, no matter where they are, even linking it to a conference room
Benefits: easily connect with anyone, no matter where they are, even linking it to a conference room
Recommendations to others considering the product:
Similar to zoom, this is a great software!
Disruptive
What do you like best about the product?
Can use RingCentral Meetings on desktop and mobile devices
What do you dislike about the product?
When using RingCentral Meetings on my desktop to share screens, all of the other programs I currently have open and are trying to share either crash or go blank. This is not a seamless product for screensharing internally or externally with clients.
What problems is the product solving and how is that benefiting you?
Clients can download software to participate in RingCentral Meetings.
The wide range of features it offers is impressive
What do you like best about the product?
This powerful communication tool apart from offering quality videoconferences has the possibility of being able to share a screen with the people you communicate. At the most basic level, it is limited to four people per meeting. At the most advanced level, include up to 200 people in your meeting. It's also nice that you can get a free trial of any level of service, even the most basic. The RingCentral Office software interface changes in appearance depending on the device you access. In general, all platforms are colored in different shades of blue and gray on white backgrounds, with some highlighted in orange according to the RingCentral brand. The designs are generally clear, there is a good use of the icons and the navigation is very easy to use. On the desktop, the interface makes use of a top ribbon menu that contains all the main functions in the text. These vary slightly between PC and Mac, but include options such as Phone System, Billing, Call Log, Reports, Tools, etc. Each tab accesses its own window with more navigation options.
What do you dislike about the product?
I have no complaints about this software, its performance has been very good during the time I have used it
What problems is the product solving and how is that benefiting you?
With this tool I can log in and use at any time, anywhere, on any device that I choose and be able to communicate effectively with my coworkers or business clients. Whether you need to contact someone at your desk at work, on my mobile device while traveling or using my own devices from my home, the RingCentral Office will work in exactly the same way saving me time and always being in touch where I require it and wherever I am
Recommendations to others considering the product:
It has plans that start at $ 20 per month with a free trial, it is even cheap enough for a company with only one person.
Ring Central
What do you like best about the product?
Clear communication, and great screenshare features (we do online demos)
What do you dislike about the product?
control bar could be a little more aesthetically pleasing
What problems is the product solving and how is that benefiting you?
Quick way to hop on a screenshare with a customer
Recommendations to others considering the product:
Go for it!
Ring Central is a great tool!
What do you like best about the product?
I like the absolute ease of use. Within minutes, I was up and running. Its use is very intuitive.
What do you dislike about the product?
I would prefer that it wasn't a download, but even that was pretty pain free.
What problems is the product solving and how is that benefiting you?
Inter-departmental training.
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