RingCentral
RingCentralReviews from AWS customer
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Great App Easy to Use
What do you like best about the product?
Transition from AAV Avaya was excellent. Function and use is excellent with Ring Central app.
What do you dislike about the product?
Allstate does block us from transferring our existing fax lines to this account unfortunately. Wish there was a welcome call where they walk admin through basic setup and queue preferences, especially for mega agents like us.
What problems is the product solving and how is that benefiting you?
dropped calls and poor audio
Great Platform For VOIP Calling And CRM Integration
What do you like best about the product?
The ability to connect to a CRM and auto log information from the phone call to the record
What do you dislike about the product?
Does not allow logging to certain record types
What problems is the product solving and how is that benefiting you?
Logging on interactions with clients and vendors automatically
Packed with features
What do you like best about the product?
Very user friendly, so the learning curve is small.
What do you dislike about the product?
The only drawback is caller information doesn't go to extension if using the transfer button on phone. The work around is to hit ## then extension. This is my only complaint.
What problems is the product solving and how is that benefiting you?
Connecting to customers and each other.
Process for signing up forRing Central
What do you like best about the product?
The ease of using their APP. Making change to the system is easy. Their customer service is there if you have any problems.
What do you dislike about the product?
Have not found one yet. They have been easy to work with.
What problems is the product solving and how is that benefiting you?
I have no problems now.
Great software
What do you like best about the product?
RingEX is easy to use and makes communication between my staff and patients simple. The messaging, video calling, phone, texting, and fax is all encrypted and very efficient. We use all of the functions daily and it keeps our organization running smoothly. The customer service is excellent as well!
What do you dislike about the product?
There's nothing I dislike about RingEX. The only thing that is "not helpful" is the AI note taking. I just don't use it or need it so I turned it off.
What problems is the product solving and how is that benefiting you?
It's the only way we can communicate with our patients because it allows us to do so with HIPAA compliancy. It also solves the in-office communication between staff members, whether it's messaging, phone calls, or video calls. It allows our organization to continue to do what we do.
RingCentral is the GOAT
What do you like best about the product?
As the IT Director, onboarding and offboarding users requiring a company phone number is simple and fast. Coming from an IPC system, RingCentral almost feels like cheating. The basic feature set for the cost is amazing. Support is always helpful.
What do you dislike about the product?
After 2 years finding things in the admin UI still takes several attempts to find.
What problems is the product solving and how is that benefiting you?
Call recording. Our previous phone system required a 3rd party for call recording and it there was a per line fee. Every call inbound and outbound is now recorded and is part of the base service. Its allowed us to review calls for our call center and to resolve customer disputes.
Great modern solution to business telecom
What do you like best about the product?
RingCentral has enabled my company to move away from large capital expense phone systems and move to a predictable operating cost while reducing the amount of staff required to manage.
What do you dislike about the product?
It may sound silly but there are too many features - many of which are redundant to existing solutions we have already implemented. I would prefer to be able to turn some features off for users so they would not see them on their application. Currently they are informed that features are "disabled by the administrator" - which prompts calls.
What problems is the product solving and how is that benefiting you?
Allowed easy work from home/anywhere. We were also able to reduce support staff compared to our legacy phone system.
RingCentral Platform
What do you like best about the product?
Features that are available through the platform and available integrations
What do you dislike about the product?
Phone support until you get a case escalated.
What problems is the product solving and how is that benefiting you?
Centralized Phone System for the Business
"Extremely good"
What do you like best about the product?
The application is easy to use and texting.
What do you dislike about the product?
nothin to say anything for Ringcentral..
What problems is the product solving and how is that benefiting you?
we needs to call and text to candidate. Ringcentral is working fine for the same and there is 0% downtime. Voice clearity is too good.
Easy onboarding
What do you like best about the product?
We have been working with this service for a few months and I love the ease of generating reports, the capabilities that allowed us to cancel other products and the price is pretty competitive!
What do you dislike about the product?
I still have not figured out how to use the fax feature and I would love to be able to see the total call handling time without going through multiple report steps.
What problems is the product solving and how is that benefiting you?
Allow everyone to be out of office but still use our phone number.
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