RingCentral
RingCentralReviews from AWS customer
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Convenient Dual-Use Phone System with Easy Setup
What do you like best about the product?
I really appreciate the convenience that RingEX offers, making it incredibly simple to manage both my business and personal calls on a single device, which eliminates the need for carrying two separate phones. The feature of being able to install the RingEX app and access both my business and personal lines on one phone is a huge advantage for me. Additionally, I love the functionality of using my phone from my desktop to make video calls and send texts, which allows me to maintain a professional boundary by not using my personal number for client communications, preventing distractions at work. Furthermore, the initial setup of RingEX was very easy, which I found delightfully straightforward, streamlining the onboarding process significantly.
What do you dislike about the product?
I recently faced an issue where not all the lines were ringing as an operator, which disrupted our workflow. When I contacted customer service, it was challenging to understand the first representative I spoke with due to a thick accent, making communication difficult. I had to be transferred to another person for better assistance, which was an inconvenience.
What problems is the product solving and how is that benefiting you?
RingEX simplifies my work by combining personal and business lines on one phone, reducing distractions and enhancing communication with desktop texting and video calls.
Great Support and Communication, Needs Simpler Modules
What do you like best about the product?
I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements.
What do you dislike about the product?
I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module.
What problems is the product solving and how is that benefiting you?
I find the product solves communication issues across offices, allowing for easy call transfers, and offers strong support in building custom routines, streamlining our workflow and saving time.
Effortless Communication with Stellar Features
What do you like best about the product?
I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively.
What do you dislike about the product?
I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration.
What problems is the product solving and how is that benefiting you?
RingEX is our primary communication tool, simplifying customer and staff interactions. Its note-taking feature and click-to-call browser add-in save our team time and streamline call processes.
Convenient Communication Tool for Global Teams
What do you like best about the product?
I really like RingEX because it allows me to communicate with people in the US while being based in Latin America, making my work efficient. I find the app convenient due to its features such as chatting with team members and screen sharing, which enhance collaboration. It's very valuable as it serves as an internal communication system, allowing us to connect without the need for separate meetings like Google Meet or Teams. The initial setup was smooth and intuitive, simply requiring installation on my devices and logging in, making it easy to get started.
What do you dislike about the product?
I really don't like the initial audio in RingEX. It says 'connecting' or something similar with a music background, which I don’t think is very professional.
What problems is the product solving and how is that benefiting you?
I use RingEX for seamless communication with the US while based in Latin America. It serves as an internal communication tool, enabling easy chats and screen sharing with team members, reducing the need for other meeting platforms.
Great for Managing Driver Calls, But Robo Faxes Are Annoying
What do you like best about the product?
i Can Call and Record the Business Calls for my Drivers in the company and even Text them
, it's easy to use and simple
, it's easy to use and simple
What do you dislike about the product?
I Receive many commercial Faxes, and Wrong Number Calls
What problems is the product solving and how is that benefiting you?
Ease of Communication and Voice Purification , I can use RingEX outside my Country
AI Notes and Receptionist Streamline My Workflow Effortlessly
What do you like best about the product?
AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency.
What do you dislike about the product?
Nothing so far, it's very efficient and useful.
What problems is the product solving and how is that benefiting you?
This app has had a very positive impact on our company. Its user-friendly design makes it easy for us to send messages and share important documents within minutes.
Effortless to Use and Administer
What do you like best about the product?
RingEX is so easy to use and administer.
What do you dislike about the product?
I wish it was easier to setup the SMS Campaign.
What problems is the product solving and how is that benefiting you?
The mobile client allows me to work anywhere.
Impressive AI Features Make This a Standout Choice
What do you like best about the product?
I really like the presentation on AI, very helpful
What do you dislike about the product?
I think they said it costs extra, i sure wish it was included
What problems is the product solving and how is that benefiting you?
Streamlining efficiencies and improving CX
Automation That Frees Up Time and Delivers Excellent Customer Service
What do you like best about the product?
The automation response to calls that allows my team to prioritize their time towards other projects and still be able to provide excellent customer service to our community! Customer support is essential in our field and the fact that its easy to use helps my team and our community
What do you dislike about the product?
Nothing so far! We love it for our team and community!
What problems is the product solving and how is that benefiting you?
It is helping provide excellent support to our community and the ability to plan more projects for my team!
Excellent Product with Outstanding Account Management!
What do you like best about the product?
First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free!
What do you dislike about the product?
Nothing comes to mind. The product is so simple!
What problems is the product solving and how is that benefiting you?
We are currently using AIR for our internal support HD. The use of AIR is allowing us to get the calls to the appropriate dept/individuals for handling quickly and efficiently!
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