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RingCentral makes work very easy!
What do you like best about the product?
I like how convenient RingCentral is to use. It allows me to use my work phone, even when I am not at work. I also like that it offers phone recordings, allowing me to go back and listen to a call.
What do you dislike about the product?
The only complaint I have about RingCentral is the layout of the app; it can be confusing to navigate sometimes. The product could be better with an updated app for your phone.
What problems is the product solving and how is that benefiting you?
I am able to work away from my desk, which allows me to get my work done efficiently. I can also text clients from my work number, which is also really helpful at times.
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The features it shares with Zoom are great, elsewhere it's lacking
What do you like best about the product?
I use RingCentral primarily for presenting webinars, and when it works as expected, it's great. We use source link tracking for registration pages, launch survey after broadcast, poll questions, automated email reminders to registrants, and chat during webinars. All of these features work well for us.
What do you dislike about the product?
We've experienced issues with the webinar video cloud recording file not functioning, the registration page not working correctly on certain browsers, and prospective attendees being unable to download the application and access the broadcast. When we experience these issues, support is quick to respond but very rarely solves the problem.
What problems is the product solving and how is that benefiting you?
The webinar platform is good, and we've used it for many successful broadcasts. It seems to have gotten more stable over time, making it less stressful to present webinars with hundreds of attendees without fear that a RingCentral issue will cause problems.
Turning into Zoom
What do you like best about the product?
I like that I can mirror my image and that I can touch up my image. There are days when that really comes in handy!
What do you dislike about the product?
There are no captions. It requires an install, so every time a new client joins, they're inevitably late. It's not as intuitive as Google.
What problems is the product solving and how is that benefiting you?
When doing training calls, I use RingCentral. I'm doing more and more training, so I've been using this application quite a bit.
Full Functionality but Needs Improvements
What do you like best about the product?
Suitable video conferencing platform with easy-to-use desktop and mobile apps. Video conferencing functions similarly to competitors (Zoom, Microsoft Teams). Good assortment of integrations.
What do you dislike about the product?
Platform feels "dated" and clunky. Admin portal is difficult to navigate. Video conferencing sessions frequently lag, glitch, or do not work as expected. Occasional issues with attendees outside of organization joining meeting via desktop client download or via web. Difficult configuration processes for numbers, menus, call forwarding, and device settings/management. Comparatively expensive vs. competitors for what you get.
What problems is the product solving and how is that benefiting you?
Provides VoIP and video conferencing services for our organization. Allows for remote work/phone environment, easy video meetings, and good Outlook calendar integration, albeit occasionally buggy.
RC Video and Phone Helpdesk is amazing.
What do you like best about the product?
This solution gave our helpdesk unity in covering the time frames and shifts of the team members, and end-users are able to chat visually or leave messages to be contacted later. The product has a mobile app that we can take with us when we're not at our desk.
What do you dislike about the product?
There have been times when video quality seems lower than average, so we are still determining if this is a QoS (Quality of Service) issue stemming from the product or our internal networking.
What problems is the product solving and how is that benefiting you?
We want to make sure that our clients and end-users continually have a way to reach our helpdesk members during business hours, wherever they might reside, and also have methods of leaving their contact information when regular business hours resume the next day.
RC Sets the Bar High with RC Video
What do you like best about the product?
Ease of use!!! Quality of video and post recording.
What do you dislike about the product?
Not a thing!! Very user friendly!!! No major training needed to roll out to team for quick use!
What problems is the product solving and how is that benefiting you?
This has been a huge life saver with all the agents we have moved to WFH. We also use this as a point to point solution when screensharing with WFH agents.
Easy to use and Reliable
What do you like best about the product?
Great tool for video conferencing. I love the quick meeting startup, meeting recording, and editing features, integration with Google Calendar.
What do you dislike about the product?
N/A This tool works great all the time never had any issues.
What problems is the product solving and how is that benefiting you?
It's a great time to have this tool to keep close connecting with my clients if I'm not able to travel. great benefits like HD quality video and audio. screen sharing, team messaging,
Convenient for connecting with clients!
What do you like best about the product?
We are able to mask our personal cell phone numbers as our main office line when making calls or texts, and conduct video meetings.
What do you dislike about the product?
Only the admin account can make certain changes to each account that the individual account should have access to.
What problems is the product solving and how is that benefiting you?
Keeping cell phone numbers private from clients, but allowing them access to call or text when they need to, connecting with clients who prefer face to face interactions.
Easy to use but prefer zoom
What do you like best about the product?
I like that its all tied into one platform with ring central calling
What do you dislike about the product?
I dislike that it has less features that zoom and sometimes is hard for people to join in
What problems is the product solving and how is that benefiting you?
Its easy to use from your phone when remote and calling in
Overall, good product
What do you like best about the product?
Reliable when there is a good internet connection
What do you dislike about the product?
integration with Outlook is not as good as the previous generation plug in
What problems is the product solving and how is that benefiting you?
Remote-work conferencing. offsite visits and meetings with customers.
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