RingCentral
RingCentralReviews from AWS customer
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RingCentral is Always Reliable
What do you like best about the product?
I really like the interface and ease of use. It's also nice having a reliable video conference system.
What do you dislike about the product?
I dislike that it sometimes doesn't retain my login information even though I check the 'remember me' box. Other than that, I really have no complaints.
What problems is the product solving and how is that benefiting you?
The biggest benefit is decreasing the use of email and instead just hopping on a video call. It's much easier to be able to collaborate on a project when you're video chatting. Our company is comprised of mostly remote workers so this also increasing the feeling of being connected, even if we're on opposite sides of the country.
Best Soft Phone App I've used
What do you like best about the product?
Lots of options on calls (park, add call, etc.). Easy to use UI.
What do you dislike about the product?
Probably more an issue with my Mac, but occasionally when I restart my computer, I also need to reinstall the app.
Call quality also not always crystal clear, but could be an issue with my microphone.
Call quality also not always crystal clear, but could be an issue with my microphone.
What problems is the product solving and how is that benefiting you?
None.
Cost effective, decent support service
What do you like best about the product?
This is by far the cheapest option I have seen that integrates with Salesforce for a small company (10-20 employees). The automatic call logs and tracking work great when they work and the flexibility of having your phone number always forward to your cell phone is fantastic.
What do you dislike about the product?
We have had several issues with getting the Salesforce integration to work properly. The service team has tried to help but for some of the problems they simply do not have answers. Some of these are KPI influences which makes it hard to monitor our sales team. Calls are not being logged and sometimes we are getting duplicate calls with one person.
What problems is the product solving and how is that benefiting you?
We are able to easily track how many calls are being made per day and keep those calls organized on every Salesforce account record. Our sales people can work from anywhere and still answer the phone just as they normally would.
Recommendations to others considering the product:
Make sure you have a strong IT person to help set up the system properly and troubleshoot when system is not working.
almost there!
What do you like best about the product?
great VOIP solution for all of your needs. Service is stable and works well except for one issue with the on hold music.
What do you dislike about the product?
Clients are unable to upload a marketing message loop which can be used to sell to clients on hold. You are forced to just put an audio file which will keep playing the same message over and over again from the beginning. This can be irritating and does not change over time.
What problems is the product solving and how is that benefiting you?
how to cross sell products to clients on hold
Ring Central - Not What I Expected
What do you like best about the product?
RingCentral has a great concept. The idea that you can have multiple users, simul-ringing to those users, so the clients never reach a voicemail, is great. Being able to text and make calls from the computer is great, too.
What do you dislike about the product?
We've unfortunately had nothing but problems since signing up. The app on the phone only works half the time. The app on the computer and the app on the phone, if on at the same time, create errors where if I answer on the phone, the computer is still ringing and sends people to voicemail. I've had to have my extension deleted and a new one created because the extension was "corrupted." When I asked why, they couldn't give me a reason, they just said it happens sometimes but it's rare. My voicemail wasn't working for a long time, it kept going to the computer generated voicemail. We wanted personalization so people didn't feel like they were calling a corporation and it took weeks to get this right. I have had situations where I don't get a phone call at all, neither the app on my phone or the desktop app will ring at all. Every time I need to contact customer service, they're great, but it's a lengthy call and I shouldn't need to call them as often as I have. Plus, the system in general is confusing and not super user friendly. We signed up and I had to wait 2 weeks to get the introductory webinar to teach me how to use everything. During that call, he couldn't teach me what I needed to know in 1 hour so I had to schedule a 2nd call. We missed out on a listing during this transition because a call came through that we never received and went into a voicemail box we hadn't set up yet so it wasn't being check. By the time we got to the voicemail (1 day later) the people had already hired another agent. I also drop calls, a lot, which I think has more to do with my wireless connection than anything but it would be great if the apps would automatically switch to my phone network if the signal fades on the wireless end.
What problems is the product solving and how is that benefiting you?
I work remotely from another state so this has solved the issue of needing a local number and being able to text and call right from my computer. If we could just get rid of these other issues, it would be great.
Recommendations to others considering the product:
Make sure you don't get rid of whatever system you are currently using before switching to RingCentral. It will definitely take you some time to set up your RingCentral account appropriately.
Works great for small businesses
What do you like best about the product?
I like that it always work and I have no issues with calling, phone tracking, inbound/outbound calls. I like that you can text from there and keep track of callers also.
What do you dislike about the product?
I do not like that there are sooo many updates. Please stop with the updates.
What problems is the product solving and how is that benefiting you?
With RingCentral it helps to keep track of call, check on the call logs for each employee, ect...
RingCentral - Good solution at a fair price
What do you like best about the product?
simple, easy to to use, works well, good QoS
What do you dislike about the product?
Nothing - the solution does what it promises
What problems is the product solving and how is that benefiting you?
We use RingCentral primarily for company (<100 staff) phone service in US and several overseas locations, and video conferencing.
RingCentral Review
What do you like best about the product?
I enjoy the RingCentral app which can be used right from your phone.
What do you dislike about the product?
The connection and quality is sometimes unreliable
What problems is the product solving and how is that benefiting you?
We our solving better communication with our customers and partners.
Recommendations to others considering the product:
The price is great however, integrations and connection are important to consider.
internet phones
What do you like best about the product?
It connects well with the CRM and tracks the time and amount of phone calls made, making it easy to set and reach the goals within your metric settings.
What do you dislike about the product?
It is a very unstable product. Sometimes the connection is so bad that the other person tells me that they couldn't understand a word I said in a voicemail. Also the connection between ring central and the CRM software is constantly needing to be re-connected. The ear piece is not always the most comfortable and microphone makes you sound like you are underwater at times. Constantly goes offline in the the middle of a conversation.
What problems is the product solving and how is that benefiting you?
Right now the only benefit that has been realized is that it is the best product on the market and I use that term loosely.
Recommendations to others considering the product:
Do your research first and see if there is another system out there with a better track record
Complicated to use
What do you like best about the product?
Easy to access voicemails online or through the internet
What do you dislike about the product?
Not easily used across different platforms
What problems is the product solving and how is that benefiting you?
centralized phone service
Recommendations to others considering the product:
Make sure you understand the different capabilities and how to manage them. Train staff on how to use it.
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