RingCentral
RingCentralReviews from AWS customer
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Office efficiency with pleasant ringtones
What do you like best about the product?
Having the ability to check for missed calls, program to send after hours calls to a cell phone, download a call log to ensure we have not missed any business calls, and at the same time, use it as a teaching tool for those being trained to answer the phones.
What do you dislike about the product?
Infrequently needs a restart to re-initialize, mainly after software updates.
What problems is the product solving and how is that benefiting you?
Previous missed calls were not captured as easily as they are with RingCentral. We are satisfied customers.
Great for faxes
What do you like best about the product?
We use it for faxing documents as needed. Why buy a fax machine?
What do you dislike about the product?
It's good for faxing. Haven't used it for anything else.
What problems is the product solving and how is that benefiting you?
See above.
Great Calling and Messaging App
What do you like best about the product?
I love that I can transfer calls to someone even when they are several miles away!
What do you dislike about the product?
The iPhone app can be glitchy when trying to text.
What problems is the product solving and how is that benefiting you?
Being able to transfer calls to remote office staff, being able to share screens during a meeting, caller ID.
Lie, Sneak, Cheat -- Buyer beware of Ring Central. Don't ever expect to speak with anyone in the uS
What do you like best about the product?
Integration with Zoho CRM worked for us.
What do you dislike about the product?
Sales and Customer Service Support is atrocious. if you're a US based company find someone who has US based support. Ring Central sales and support is sneaky, lying, and will cheat to get your business. Watch out.
What problems is the product solving and how is that benefiting you?
Ring Central has horrible service and is relying on the fact that they are the 'biggest'. Buyer beware, biggest is not best.
Recommendations to others considering the product:
I have tried 3 companies and they have the worst customer service of all. I don't want this to sound like I am promoting another company so I will leave them out. All I can say is run to another. and run fast to a company in the top 5 that has all US based support (assuming you're a US based customer).
Perfect Virtual Fax
What do you like best about the product?
No need for a fax machine, a phone line or all of that nonsense. Just scan your information and it is faxed over the internet.
What do you dislike about the product?
Honestly, just the hassle of having to scan. But, there is no easy way around that unless you have the technology to never remove the docs off of your computer.
What problems is the product solving and how is that benefiting you?
no expensive equipment (beyond a printer/scanner which you likely have and/or need anyway), no expensive phone line that you don't use for anything else
Recommendations to others considering the product:
great software, easy to use
Good Communication tool
What do you like best about the product?
It keeps track of your calls and you can easily fax out
What do you dislike about the product?
Call forwarding doesn't always work error free
What problems is the product solving and how is that benefiting you?
Cold calling- it shows your calling history with date and time.
Some clients still need to fax back contracts Ring Central fax out is great for this.
Some clients still need to fax back contracts Ring Central fax out is great for this.
The best system
What do you like best about the product?
I love the reporting features, the user features (meetings, app for cell phone, etc).
What do you dislike about the product?
I do wish there were alerts that could be set up. For instance, if voicemails aren't listened to within 24 hours, the admin would be notified.
What problems is the product solving and how is that benefiting you?
We have been able to identify how often certain individuals answer the phone in the operations center and the call volume peaks during the week/month/year.
Best phone service we ever have
What do you like best about the product?
Cheap
Automated phone assistant handles calls, sounds professional like in a big company.
Can modify options with app
Never down in 6 years
Automated phone assistant handles calls, sounds professional like in a big company.
Can modify options with app
Never down in 6 years
What do you dislike about the product?
Nothin much. Ring central does what we want: answer calls and redirect them
What problems is the product solving and how is that benefiting you?
We used to have a phone line just to redirect calls and a fax line. Now we get both for cheaper than the single phone line
Recommendations to others considering the product:
There are many companies in the US offering this kind of service. I only know this one in Canada (at the time we signed up anyways). Have not look lately (price has not increased).
User and mobile friendly
What do you like best about the product?
I love having the ability to communicate with coworkers across the country from my desktop or mobile phone. The ability to forward phones with a couple clicks on the desktop or cell phone is so convenient.
What do you dislike about the product?
Too many changes, seems like everytime I turn around there is an update of sorts and I have to change the order I do things.
What problems is the product solving and how is that benefiting you?
Ease of using the system
RingCentral Didn't Work Out
What do you like best about the product?
I like that Glip and RingCentral are integrated and you can sign into both. I like RingCentral video meetings because you can see all of the participants on the screen at one time, Unlike Skype for Business where you only see a few people at a time.
What do you dislike about the product?
The call sound quality was very poor. My clients could not hear me clearly and I had a lot of dropped calls. It seemed like there were several national outages consistently
What problems is the product solving and how is that benefiting you?
Having Glip and RingCentral integrated was great, but we ended up discontinuing our use of RingCentral and switching to Skype for Business. We are still utilizing Glip
Recommendations to others considering the product:
If you could improve the sound quality and minimize the number of outages, that would be tremendous because I do still prefer the features of RingCentral to our current system.
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