RingCentral
RingCentralReviews from AWS customer
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So Far So Good
What do you like best about the product?
The cost savings, the app and the teleconference features. The recording feature.
What do you dislike about the product?
The quality of contact (echoes, delays, and fading/inconsistent voice volumes). The fact that I can seldom answer calls forwarded to my cell phone because they don't seem to ring through. I just see a missed call. I also am frequently told that people calling me were not able to "get through".
What problems is the product solving and how is that benefiting you?
My being mobile and not locked to a land line. There is a great call activity monitoring system...including time of call and duration details.
Recommendations to others considering the product:
I like it...
Offers Great Solution for Web-Based Teams
What do you like best about the product?
RingCentral has great features. There are apps for iPhone and Mac in addition to the web-based module. It provides a great way for everyone to have individualized office numbers without using their personal cell phone numbers. There is also a great meetings app that allows our team to meet via the Internet weekly. The quality of the video chat is great!
What do you dislike about the product?
I have not discovered a way to save meeting IDs. I have to copy and paste a meeting ID each week. Our team uses the same meeting ID for our weekly meetings, it would be nice to have an option to save it versus have to enter it each time. The screen-sharing option could use a little more work to make it easier to communicate.
What problems is the product solving and how is that benefiting you?
Our team is a web-based team with 7 members in 4 different cities with no home office. We also work with a network of international partners who have access as well. It makes it easy to meet in real time with a web-based team.
Easy to Setup and Use
What do you like best about the product?
Easy call groups to setup for small or larger companies. Call forwardin is easy to setup and use.
What do you dislike about the product?
Not being able to add your own music. Some of the hold music is loud. Sometimes the mobile deivces cannot transfer a call on hold.
What problems is the product solving and how is that benefiting you?
easy to use either VOIP phone or on a smart device.
Recommendations to others considering the product:
easy to use
easy to setup
Faxes are incoming/outgoing
Each extenstion gets a conf bridge to use
easy to setup
Faxes are incoming/outgoing
Each extenstion gets a conf bridge to use
Reliable service.
What do you like best about the product?
Speed and reliability. Convenience and user-friendliness.
What do you dislike about the product?
There is nothing that I currently dislike.
What problems is the product solving and how is that benefiting you?
Faxing hand-written edits to off-site staff.
State of the Art HD Technology - Awesome Video & Voice for Corporate & Virtual Staff
What do you like best about the product?
HD Voice and Video Quality - Flawless without any lag on voice
What do you dislike about the product?
Must dial phone quickly or it times out.
What problems is the product solving and how is that benefiting you?
Deparmental extensions to route outside callers and staff meetings via video conferencing
Ideal for the mobile organization
What do you like best about the product?
TEXTING! My prospects are mostly young creative types that work at churches and non-profits, and they love that we can text for quick questions that don't really require a phone call. I also really like that I can access everything from the desktop and mobile apps so I always have the ability to call or text a prospect even if I"m out of the office
What do you dislike about the product?
The user interface isn't the best, and from time to time calls will drop
What problems is the product solving and how is that benefiting you?
Removing that clunky and unnecessary phone from my desk has been awesome! Also the ability to completely do my job from anywhere without needing to use my personal cell number
Recommendations to others considering the product:
I'd say go for it, it's invaluable if you have remote employees. I sell mostly to churches and have talked with many churches that also use RingCentral because many of their employees will work remotely a couple days a week and it helps them stay connected
Ringcentral review by ecsnow.com
What do you like best about the product?
The system will scale from 1 user to thousands and it includes all add on, SMS and MMS, app for any device, configure the entire system from the device.
What do you dislike about the product?
Some features cannot be locked down from the user, like cannot log out of a group with the handset, you must log in to do this and that means you can change settings.
What problems is the product solving and how is that benefiting you?
Enable businesses to have users connected to the company system to maintain a consistent image and enables the business to audit remote workers.
Recommendations to others considering the product:
The product is not perfect but after reviewing 20 other vendors on the market this product is difficult to beat.
RingCentral for Small Business
What do you like best about the product?
RingCentral is an affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business.
What do you dislike about the product?
RingCentral is occasionally slow on my system (MacOS Sierra) and I sometimes miss calls because it is too slow to load. Using my mobile device in addition to my computer has helped with this, and I do believe that having an older computer is the problem more than the software itself.
What problems is the product solving and how is that benefiting you?
We were able to set up extensions for each part of our office with complete ease. We love how customizable it is and how user-friendly the interface is. It has competitive pricing and great customer service, and we've been very happy with our purchase.
Recommendations to others considering the product:
Make full use of the implementation support and user support they offer. RingCentral employees are friendly and very helpful.
Very efficient phone assistant.
What do you like best about the product?
I really like that you can choose to take calls from your desk phone or your cell phone. The app is easy to install and use. Its is very user friendly.
What do you dislike about the product?
I cant really think of anything specifically that I dislike about the program.
What problems is the product solving and how is that benefiting you?
It makes business mobile. You can take it anywhere. On your work desk, on your mobile device as well as home desktop.
Great Product...
What do you like best about the product?
I have to spend all day in meetings and RingCentral makes it so easy. Love the product and all the possible integrations
What do you dislike about the product?
At times we face connectivity issue and lot of echo
What problems is the product solving and how is that benefiting you?
Connecting with number clients and off shore teams virtaully was difficult and calling was another challenge. It makes conferencing so easy
Recommendations to others considering the product:
There are lots of business VoIP options out there and lots of them offer similar features and benefits and less cost than RingCentral. But nobody else has ALL of the features you will need
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