RingCentral
RingCentralReviews from AWS customer
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Best Cloud Based VOIP Solution Out
What do you like best about the product?
Ease of use, setup, and scalability! They offer many ways to use the system, rather it is from a cell phone, desktop, or traditional desk phone.
What do you dislike about the product?
Bandwidth. Make sure that you have adequate internet speed to handle the load of the phone system and other internet needs.
What problems is the product solving and how is that benefiting you?
It has solved my communication needs. Rather it is voice, fax, text, or setting up web meetings. RingCentral has it all.
Easy to use application
What do you like best about the product?
I like how easy it is to program extension settings. When I am away from the office, it is very simple to setup rules about when to forward to my cell. Also, I like how simple the compose fax feature is.
What do you dislike about the product?
You cannot program extension settings in the desktop application, only the web portal.
What problems is the product solving and how is that benefiting you?
I work remotely often and it is important that my customers are able to reach me when I am out of office. Ring Central allows me to be available anywhere.
Ring Central great for calling on Wifi
What do you like best about the product?
Ring Central makes calling from anywhere easy. I can call from an App on my Macbook, from an App on my Phone, from my actual cell or office phone, and vis a versa on receiving calls. Better yet, I can even push a call from the app on my computer to my cell phone in the middle of a conversation without a disruption if I need to be on the move.
What do you dislike about the product?
Ring Central doesn't have (or hasn't offered us) anything beyond 'click to dial'. Ideally we would have access to a more powerful 'Power Dialer' type product as well.
What problems is the product solving and how is that benefiting you?
Calling prospects and partners.
Recommendations to others considering the product:
Make sure that you have strong access to Wifi throughout your office.
Great for people on the go!
What do you like best about the product?
I like that calls to my desk can be directed to my cell.
What do you dislike about the product?
If the internet goes out, so does your phone.
What problems is the product solving and how is that benefiting you?
We have customer service representatives that are able to use tons of features offered by Ring Central. It is great for businesses operating in that capacity.
Recommendations to others considering the product:
Make sure you have a trustworthy internet connection and a backup plan in place should you lose internet connection. Aside from that- the features are great!
Good enough
What do you like best about the product?
Variety of International numbers to call from.
What do you dislike about the product?
User interface is not friendly. Participants list often disappears and screen sizes are not easy to control
What problems is the product solving and how is that benefiting you?
Conference calls with Customers and peers
Recommendations to others considering the product:
Try Cisco Webex as well
Online meetings done right
What do you like best about the product?
Very simple to add meetings to Outlook invitations or spin up on the fly and mail to colleagues.
What do you dislike about the product?
My use is pretty simple and I haven't found much to dislike.
What problems is the product solving and how is that benefiting you?
We use it for scheduled and ad hoc internal and external meetings.
They Hurt my Busuinesss
What do you like best about the product?
They have crippled a portion of our business by not understanding what we wanted. I think customer service and technical support are based outside of the USA and in a country where English is not the primary language. Also, when communicating with them over the phone each party speaks over the other party due to some technical anomalies.
What do you dislike about the product?
The system is mediocre at best. The quality of the lines is 5/10, with a major delay in voice if you use the actual app and don't forward the lines to your direct phone/cell phone. After a few calls, we just decided to forward the calls directly as people were complaining about the voice lag.
What problems is the product solving and how is that benefiting you?
ell I wasn't factoring in where you came from until you told me this was why the service was lacking? Strange thing to tell a client.
Recommendations to others considering the product:
Don't go with them. Make sure you use a company that helps you not only to set up lines. I never saw a bad service like that... For sure they lost my account.
Ease of use and enovative
What do you like best about the product?
I like being able to communicate with staff through out the country without any issues.
What do you dislike about the product?
Our customers may not necessarily have the same use of this product that we do.
What problems is the product solving and how is that benefiting you?
Business meetings that have spread sheets that need to be shared.
Leader in the UCaaS market, but not necessarily for User Experience
What do you like best about the product?
PBX has majority of class leading features that tries to tie unified communications functions in their package. Different packages available upfront that highlights the differences between a 'good, better, best' option.
What do you dislike about the product?
Customer support and service delivery. Some functions outsourced, where changes or updates seem disjointed. Support feels tiered, based on business size and product set.
What problems is the product solving and how is that benefiting you?
Cost savings over traditional premise based PBX. Ease of manageability for users. Ring's cloud solution is very salable and help consolidate a distributed workforce under one communications umbrella.
Recommendations to others considering the product:
Consider alternatives such as 8x8, or Jive. Contact customer support and get a feeling of customer experience post sales prior to committing to a platform. Ensure there is a trial or evaluation available prior to cutting over
Solid Phone System with a couple issues
What do you like best about the product?
Ease of adjusting the system - I can entirely onboard new employees and adjust the phones without help.
What do you dislike about the product?
The support is really hit-or-miss, but I do eventually get my issues resolved.
What problems is the product solving and how is that benefiting you?
Not having an onsite PBX system has been great.
Recommendations to others considering the product:
RingCentral generally meets our needs very well - we have 35 users (including conference rooms) across 2 cities. They are adding new features pretty often as well.
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