RingCentral
RingCentralReviews from AWS customer
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It's easy to use but needs improvement
What do you like best about the product?
Gives you a phone number without having to buy a separate phone for it
What do you dislike about the product?
It is too easy to make calls. you click on the number by accident and it starts ringing out.
What problems is the product solving and how is that benefiting you?
Having the phone for a business
Recommendations to others considering the product:
Make sure not to click the numbers by accident
Good phone service software to use.
What do you like best about the product?
I like that you can choose what caller ID that shows you are calling from. Also that you can send texts from the program and keep your records.
What do you dislike about the product?
The only thing I don't like is that the caller ID for the numbers that called do not show on the call log.
What problems is the product solving and how is that benefiting you?
Using ring central for outbound calling for leads. It's nice to have my own personal account so that it's easier for my clients to contact me directly and leave or text me messages directly.
Recommendations to others considering the product:
Good way of giving employees a personal account for them to make and receive calls.
RingCentral - Keeping Us Connected
What do you like best about the product?
I love the RingCentral HUD. We use RingCentral for our voip phone service and the HUD makes it very easy to view call logs, contacts, voicemails, and even who's available or busy on the phone.
What do you dislike about the product?
Occasional technical difficulties, but I think that comes with using any internet based system especially phone systems.
What problems is the product solving and how is that benefiting you?
I work in a remote office in a different state than our corporate office. RingCentral helps us stay connected and meet virtually using the Webinar function.
Recommendations to others considering the product:
I recommend RingCentral webinar and other services such as Meetings and Phone service.
Great for remote office use
What do you like best about the product?
Can be used anywhere and is great on IOS
What do you dislike about the product?
A little glitchy and is a little delayed on my phone
What problems is the product solving and how is that benefiting you?
Can be used from anywhere, ensuring calls are never missed
Recommendations to others considering the product:
Great resource for multiple employees
Works well, when it works
What do you like best about the product?
RingCentral offers great options for calling, texting, conference calls, and sending faxes.
What do you dislike about the product?
RingCentral regularly shuts down without any warning.
What problems is the product solving and how is that benefiting you?
RingCentral offers us great ways to communicate with our customers.
Virtual Office at affordable price
What do you like best about the product?
Configurable, powerful, sophisticated, at an affordable cost.
What do you dislike about the product?
I can't think of much I dislike about this solution. I have been using it for years without a glitch.
What problems is the product solving and how is that benefiting you?
Handling phone calls to me and my team. Toll-free vanity line. Fax-in and Fax-out capability. My team can re-rout calls between each other, set-up a hunt-group (ringing different phones in sequence or parallel, and set up custom announcements. We can also use a follow-through to a regular or cell phone number of intercept the call via an app on the computer or smart-phone..
Recommendations to others considering the product:
As a small business you can not go wrong with this virtual phone system. It has all the needed bells and whistles and is affordable,
Horrible Service
What do you like best about the product?
Affordable for our business for a team of 20 employees, and worked well for the first month
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What do you dislike about the product?
We had various issues with our services and weren't able to get it fixed. We recently decided to cancel our service.
What problems is the product solving and how is that benefiting you?
We were about to setup an auto attendant, different lines for each employees, and a system for each department.
An Anywhere Phone System
What do you like best about the product?
It goes where you go. From the office, app or desktop. It's a phone system for today's business.
What do you dislike about the product?
I think that RingCentral over the year's has enhanced the product.
What problems is the product solving and how is that benefiting you?
The need to be in constant contact and reachable at all times.
Recommendations to others considering the product:
A great phone communication service.
Fairly robust once implemented. Can be difficult to set up.
What do you like best about the product?
Once connection was established it was easy enough to gain mouse control, and more often than not was pretty stable and not very resource heavy on use connections/computers. Annotations worked well with it although there could be more variety with potential premade annotations.
What do you dislike about the product?
Found it somewhat difficult for end users to be able to establish the screen share. Business dealt with users who were not particularly tech savvy and have to provide very specific instructions in order to screenshare.
What problems is the product solving and how is that benefiting you?
We use it to establish remote control of client machines in order to assist with troubleshooting
Recommendations to others considering the product:
Make sure users go over preference settings otherwise it can be clunky
Love it
What do you like best about the product?
I love ringcentral. It really gives us the ability to be connected and still be virtual. We dont need to worry about hardware, so it makes things easier and gives peace of mind
What do you dislike about the product?
The price. I just wish it was a little less expensive.
What problems is the product solving and how is that benefiting you?
We have virtual employees and employees that travel a lot. It gives them a phone extension without actually having to have a desktop phone.
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