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Outstanding Technology, Service, and Support
What do you like best about the product?
I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO!
What do you dislike about the product?
I have seen no downsides other than some features have not yet made it to all client libraries.
What problems is the product solving and how is that benefiting you?
We utilize Sendbird as both a communication platform between users and coaches, as well as users and chatbots. We have built and deployed two different chatbots on top of it, which work perfectly in our mobile applications.
Effortless Group Management and Bulk Messaging Made Easy
What do you like best about the product?
Its very easy to manage various chat groups and send bulk messages across groups. Its very convenient and easy to use, and also easy to learn how to use.
What do you dislike about the product?
Can't find anything I dislike about Sendbird, the software is very well made and easy to understand.
What problems is the product solving and how is that benefiting you?
Sending communications to our clients, and it is benefitting us due to how efficient it is to send bulk messages
Fast, Automated, and Intuitive—Sendbird Delivers Seamless Performance
What do you like best about the product?
Ability to work on an automated and fast system
What do you dislike about the product?
So far, I have no complaints. Sendbird is fast and intuitive.
What problems is the product solving and how is that benefiting you?
It solves problems related to quick responses, which is helpful because I don't have to worry about errors or slow performance.
Ease of Use and Effortless Communication
What do you like best about the product?
I have been using Sendbird to communicate with various work teams and manage the reception of tickets from our delivery fleet. From the beginning, I noticed its great potential and ability to resolve conflicts. Compared to Slack, which we used before, Sendbird is much less problematic. I appreciate the simplicity and intuitiveness of its setup and use, which makes it accessible from the start. The ability to transfer tickets between users is especially useful, as it allows for more specific responses. Additionally, Sendbird makes it easy to stay in touch with the fleet and the Live Ops department, allowing me to receive only important messages and manage efficiently. The instant messages and groups within Sendbird are features that I really highlight. For these reasons, I would definitely consider acquiring Sendbird again thanks to its ease of setup and use.
What do you dislike about the product?
I don't like that if you have a proactive chat, Sendbird doesn't allow you to close it unless you provide a reason.
What problems is the product solving and how is that benefiting you?
I use Sendbird to stay in touch with various teams and better manage tickets. The ease of configuration, intuitive use, and ticket transfer improve our communication and efficiency.
Easy Chat SDK Setup, But Pricing Too High for Startups
What do you like best about the product?
the product guide (SDK) for the chat feature is realtivly simple to install
What do you dislike about the product?
the price points! the minimum plan is $399 - when using for a start up with no user or at an experimental stage, the fees add up - there should be a cheaper plan.
What problems is the product solving and how is that benefiting you?
allows users to chat with each other with all the basic features you would expect
Simple and easy to integrate
What do you like best about the product?
1. The documentation is very thorough and support team is always there to help.
2. Easy to implement and integrate. And very easy to use.
2. Easy to implement and integrate. And very easy to use.
What do you dislike about the product?
There's not much to dislike about it so far. But I would say may be pricing compared to other providers.
What problems is the product solving and how is that benefiting you?
It is solving the chat between users.
Umed Tojidinov, company name -justeattakeaway
What do you like best about the product?
easy dealing with app ,simple to be used by a courier and live-ops,a lot of features
What do you dislike about the product?
nothing so far ,works smoothly satisfied
What problems is the product solving and how is that benefiting you?
easy to use,assisting couriers
Highly Recommend for Seamless Communication
What do you like best about the product?
I appreciate how Sendbird's platform significantly enhances our secure messaging capabilities, allowing us to scale communications efficiently. The implementation process was smooth, thanks to a very supportive customer success team that provided all necessary documentation and assistance. This eased the integration of Sendbird into our existing infrastructure. Furthermore, Sendbird's feature set is robust and versatile, including useful tools like software development toolkits and the ability to leverage emojis, which were instrumental in the seamless implementation of solutions. I also value Sendbird's commitment to innovation and their proactive sales and customer support teams who are always ready to assist with questions and needs. Their dedication to evolving the platform continuously helps us address current and potential future use cases. This combination of support, features, and innovative drive makes Sendbird a compelling choice for us. I'm highly likely to recommend Sendbird to others, supported by a perfect likelihood score of 10 out of 10.
What do you dislike about the product?
I find that integrating Sendbird with other communication channels, such as SMS, could be more streamlined and easier.
What problems is the product solving and how is that benefiting you?
Sendbird enables us to scale secure messaging, reducing implementation time for communication features.
Effortless Real-Time Chat Integration with Sendbird
What do you like best about the product?
Sendbird is a comprehensive communications platform that makes it easy to use to integrate real-time chat features. With this tool, I can build and manage my own communication chats efficiently and ensure high quality in every chat I work on using Sendbird.
What do you dislike about the product?
So far, I am still enjoying Senbird and recommending my friends to start using it.
What problems is the product solving and how is that benefiting you?
Sendbird solves complex communication challenges for businesses by providing a comprehensive platform for integrating real-time chat, voice, and video into applications. For customers of those businesses, this translates to a faster, more engaging, and more efficient user experience
Simplified Business Communication Without Complaints with Sendbird
What do you like best about the product?
It greatly facilitates communication between the different departments of the company, making the exchange of information much easier.
What do you dislike about the product?
I have no complaints about Sendbird. It has done everything very well so far.
What problems is the product solving and how is that benefiting you?
I haven't had any problems with Sendbird, it has always worked quite well for me. It is very comprehensive and its use actually becomes quite easy.
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