Sold by: Sendbird, Inc.
Deployed on AWS
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
4.6
Overview
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.
Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.
Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.
Highlights
- The deepest in-app chat platform anywhere
- Get your first message out in minutes
- Trusted by a 240 million users
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Subscription | Subscription | $4,788.00 | - |
Base support | Basic support plan | $0.00 | - |
L1 support | Level 1 support | $12,000.00 | - |
L2 support | Level 2 support | $24,000.00 | - |
L3 support | Level 3 support | $60,000.00 | - |
MAU | Monthly active users | $0.00 | |
PC | Concurrent peak connections | $0.00 | |
File storage | File storage amount | $0.00 | |
Upload traffic | Upload traffic speed | $0.00 | |
Announcements | Announcements | $0.00 |
Vendor refund policy
Stipulated in the contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Sendbird, Inc.
By PubNub
By Ably Realtime
Top
25
In Customer Experience Personalization, Customer Support
Top
10
In Device Management
Top
100
In Streaming solutions, Infrastructure as Code
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
API Communication Protocol
Provides scalable and feature-rich APIs for in-app chat, voice, and video communication
Multi-Channel Messaging
Supports cross-platform messaging capabilities across mobile applications with comprehensive conversation infrastructure
Infrastructure Reliability
Built with a robust and secure infrastructure developed over 8 years with high-performance technical architecture
Real-time Messaging Network
Largest and most scalable real-time edge messaging network with over 15 global points of presence
SDK and Integration Support
Comprehensive suite of 75+ SDKs supporting web apps, mobile apps, and IoT device development
Global Scalability
Supports 800 million monthly active users with 99.99 percent reliability across global infrastructure
Multi-feature Platform
Enables development of real-time features including chat, audience engagement, multi-user collaboration, device control, data streaming, and geolocation
Enterprise Security
Enterprise-grade security infrastructure with high-performance real-time communication protocols
WebSocket Connectivity
Supports high-volume WebSocket connections across multiple devices and platforms
Real-time Data Streaming
Enables sub-50ms global median latency for data transmission
Infrastructure Scalability
Elastic and highly-available infrastructure capable of handling extreme scale and load
Message Reliability
Provides 99.999999% message survivability with regional and global redundancy
Multi-platform SDK Support
Offers comprehensive SDK and API integration across diverse technology stacks
Standard contract
No
No
Customer reviews
Flor M.
Effortless Message Management Across Client Groups
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client.
What do you dislike about the product?
I think it would help if Sendbird is going to be more visually appealing.
What problems is the product solving and how is that benefiting you?
The ability to communicate with different clients from our website.
James C.
Sendbird API Makes Data Export Easy for Analysts
Reviewed on Nov 24, 2025
Review provided by G2
What do you like best about the product?
I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients.
Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.
Finally the moderation tools are comprehensive and straightforward to use.
Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.
Finally the moderation tools are comprehensive and straightforward to use.
What do you dislike about the product?
Sendbird is an enterprise solution and the pricing reflects this.
Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set.
Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set.
What problems is the product solving and how is that benefiting you?
Sendbird has enabled my client to integrate both group and one-to-one chat facilities into its platform, for the benefit of platform users. From my personal perspective as an analyst, Sendbird has enabled me to export the data I require via its well documented and powerful API.
ramadan a.
Simple, Detailed, and Always Ready for Reports
Reviewed on Nov 19, 2025
Review provided by G2
What do you like best about the product?
It is simple, deep in details, always ready for reports. I'm using daily and I can depend on it. We support our customers 24/7 via this web app. We can filter employees according to the business needs. With simple clicks, we divide roles and tasks are done.
What do you dislike about the product?
AI section will be empowering however machine learning is developing all over the world.
What problems is the product solving and how is that benefiting you?
We added BOT to reply our customers with simple inquiries and general queries. It allows to identify registered or anonymous user.
Saurabh S.
Effortless Chat Communication with Excellent Notifications
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that users can stay informed about their messages regardless of their connection status, making communication reliable and convenient. Additionally, the ability for users to get notified by name or message enhances the personalized experience of using the platform, ensuring important communications are never missed. I also appreciate how easy the initial setup of Sendbird was, which made integrating it into our operations straightforward and hassle-free. Its simplicity and effectiveness in handling chat communications make it a product that I highly recommend, as evidenced by my perfect score of 10 out of 10 in recommendations.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Sendbird for chat communication, benefiting from features like seen message notifications in online and offline modes, ensuring users are always notified by name and message.
Hassaan S.
Outstanding Chat Features That Work Even on Low Internet
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
It's features, specifically chat features. It works so well even on low internet
What do you dislike about the product?
Pricing is too high for chat. It adds an extra amount to our budget
What problems is the product solving and how is that benefiting you?
I have added it to enable chat on my product and It's helping my customers to interact easily.