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Pega Cloud

Pegasystems | 1

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External reviews

265 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Mike D.

Enjoy the world of digital applications with Pega

  • July 03, 2020
  • Review verified by G2

What do you like best about the product?
Pega is the most advanced tool, which is built on modern technology for our ease to develop agile applications and it really does not involve any complex coding. So far my experience with Pega is very effective and helping me to build the low cod apps, which are based on digital customer services, and help me to provide proactive sources for my various channels, for the better engagement of my audience.
What do you dislike about the product?
Initially it was tough for my whole tea, to get shifted from our previous platform and also it required much time to shift the data, so in this regard it is not user friendly.
What problems is the product solving and how is that benefiting you?
Its digital delivery and narrow cast feature has helped me a lot in grabbing the attention of my customers and even I can personalize the offers, thus ends in providing them consistent customers service experience. This could not be possible without Pega’s digital services.
Recommendations to others considering the product:
It is a universal platform and every organization could get benefit from it. It is very helpful for insurance companies and also for the digital marketing companies. I will recommend this tool with great zest. Pega is available in different plans and you can easily select according to your business size.

    Parag J.

Excellent BPM Tool

  • June 24, 2020
  • Review provided by G2

What do you like best about the product?
BPM tool is very good. Its gives good insights on processes and helps in decision making
What do you dislike about the product?
CRM and marketing tool are comparatively not that great
What problems is the product solving and how is that benefiting you?
Insights from various departments that helps in making actionable next steps

    Government Administration

Technical User

  • June 24, 2020
  • Review provided by G2

What do you like best about the product?
Building logic capability and great for case management
What do you dislike about the product?
No comments for least helpful and downsides
What problems is the product solving and how is that benefiting you?
great toolkit for defining application

    Syed A.

BPM and Decisions at its best

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
The intuitive design to add complex decisions and lightning fast analysis on loads of Data
What do you dislike about the product?
In order to achieve performance we had to put a lot of VMs and if there is an issue we have to first know which VMs processed the request and then only we can get the logs
What problems is the product solving and how is that benefiting you?
We are doing complex decisioning and predictive analysis
Recommendations to others considering the product:
BPM and Decisioning Solutions .... Pega is the best

    Financial Services

Great Tool - Rough Implementing

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
dca helped our org quickly capture requirements
What do you dislike about the product?
It was hard to implement and took a long time to train developers to use
What problems is the product solving and how is that benefiting you?
We are modernizing our business process management system. Our benefits were realized by users making online requests.
Recommendations to others considering the product:
You will want to implement using a true MVP.

    Banking

I am very much impressed with how this platform is being improved year by year with upgrades.

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
Build for change and the features it provide for automation and Debugging
What do you dislike about the product?
It does not provide much documentation on the UI components and the built in rules.
What problems is the product solving and how is that benefiting you?
Dispute Process Management.

    Banking

The application worked as per the design given

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
Ease of flowing through-out the process.
What do you dislike about the product?
Modifications required regression testing due to breaks in other areas
What problems is the product solving and how is that benefiting you?
Repetitive work
Recommendations to others considering the product:
Full understand what your needs an requirements are

    Rakesh T.

BPM Leader

  • June 22, 2020
  • Review verified by G2

What do you like best about the product?
Quick Updates, new features introduced, great support team. It is an all-inclusive suite for BPM development without using coding approach. It is used as a work flow processing tool in which you build applications and deploy them as web services or just intranet. Pega has other products, but they seem to by and large be known for their technology allowing the creation of an automated business process management tool. I like that they provide product support on the ground and also have strong partnership with other consulting teams as implementation partners.
What do you dislike about the product?
Available frameworks and product options are limited. The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box. However, there is still a lot of ground to be covered. Additionally, Pega doesn't support powerful data or process modeling capabilities as compared to the other tools. Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time. There is a need to add more engine capability to help extend the range of OOTB features.
What problems is the product solving and how is that benefiting you?
Computer based decision strategy management, business process flow management. With Pega, we got a complete toolkit for enterprise digital transformation: We used their unified platform goes beyond RPA to deliver all the solutions needed to bridge gaps between the front and back office. Our business sponsors have been very much impressed by the gamut of features and have realized measurable gains in productivity. The team was initially daunted by the technical jargons when introduced to the Pega platform as a business user. I must admit there is a learning curve involved. However after the initial training and acclimatization, the teams were able to adopt to the Pega platform readily and become productive.

    Dennis P.

Powerful software with a steep learning curve

  • June 19, 2020
  • Review provided by G2

What do you like best about the product?
Pega really is an incredible tool for business process automation. The amount of out-of-the-box support for 90% of the user stories we handle makes complex process a breeze to tackle. I have singlehandedly automated processes for one of the world's largest companies that require input from dozens of users, sometimes simultaneously, in under a month. There's a lot to uncover, but the more time I spend in Pega, the more time I learn there is a handy preexisting feature that makes my work quicker to complete and more stable.

Pega also has a well thought out system for UI and achieving branding standards. The Skin offers a central place to alter and view changes to make easy-to-understand changes to the CSS. This feature allows me to create powerfully branded proof of concepts that have won my employer contracts.
What do you dislike about the product?
The learning curve for Pega is steep, steep, steep. There is a lot of knowledge to be gleaned to get to even a novice level, that in my experience can only be achieved through a combination of playing around in Pega AND going through their coursework. I was lucky to be employed with a company that has a 90 day training regime after onboarding to allow employees to get up to speed before being asked to tackle real work, but were it not for this grace period, Pega would be very hard to learn and therefore use effectively. Indeed, I've worked with a handful of different Pega contractors who clearly didn't take the time to learn the ins and outs of the platform and make hacky code and buggy projects that end up being more trouble than they're worth. If you want to learn Pega, make sure you have plenty of time to read and freedom to experiment because you WILL need it.

On a similar topic, the secrets of Pega can oftentimes be hard to learn. Niche questions can often go unanswered, as Pega's support message boards don't usually produce helpful answers. I've gotten out of quite a few jams because I work with 100+ Pega specialists who have passed on the oral tradition of a lot of Pega tips, tricks, and rules. That said, they did recently overhaul their community support site, so it does seem that they are actively engaged in trying to solve this problem.
What problems is the product solving and how is that benefiting you?
We're mostly using Pega to automate customer engagements, internal reviews, customer support, and sales prospecting. It does have powerful native abilities in these areas that greatly accelerates delivery, which makes our customers happy. Consequently, we've realized benefits like higher customer satisfaction and profitability after investing up-front time in employee development of Pega skills.

    eric o.

Pega is nice, but quite expensive.

  • June 19, 2020
  • Review provided by G2

What do you like best about the product?
Pega software is well-polished, and their service dept. is great.
What do you dislike about the product?
The Pega Platform is quite alot of money.
What problems is the product solving and how is that benefiting you?
I most recently used it to qualify for my certificate.
Recommendations to others considering the product:
Definitely play with it and implement something fun. You'll learn so much just by doing it. (As Yogi Berra said "you observe alot just by watching")

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