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Robotic Process Automation
What do you like best about the product?
We engaged Pega to help us with Robotic Process Automation. Part of the ambition was to establish our own capability within the business to continue building RPA after Pega had departed. The Knowledge transfer we received from Pega was invaluable.
What do you dislike about the product?
The contract negotiations were complicated due to changes required by GDPR.
What problems is the product solving and how is that benefiting you?
Process automation for pension administration. Created FTE saving by automating manual process. Also removed defects by
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Productive suite
What do you like best about the product?
Range of features for low-code development.
What do you dislike about the product?
Lack of skills in the marketplace. Some additional licensing for components required for real work, such as batch recommendations.
What problems is the product solving and how is that benefiting you?
Still in progress, but we need to make recommendations in real-time to our customers and advisors.
Recommendations to others considering the product:
Re-check what is included and consider staffing costs.
Customer process automation
What do you like best about the product?
Pega platform is the best fit for fast implementation of process oriented CRM
What do you dislike about the product?
Would appreciate a little more transparency in Pegasystems pricing policy
What problems is the product solving and how is that benefiting you?
We use it as an omnichannel CRM platform
Easy and fast development
What do you like best about the product?
1.Easy UI development
2. Service Integration
3. Background processing and management
4. Tracer
5. Performance profiler
6. ALERTS and PEGA logging
2. Service Integration
3. Background processing and management
4. Tracer
5. Performance profiler
6. ALERTS and PEGA logging
What do you dislike about the product?
1. Lack of support content and forum to discuss the issue
2. Upgrading the Pega framework is always a nightmare
2. Upgrading the Pega framework is always a nightmare
What problems is the product solving and how is that benefiting you?
1. Customer service
2. Users task management and tracking the status with SLA
2. Users task management and tracking the status with SLA
Easy to learn environment to build workflow
What do you like best about the product?
The platform had a very straightforward tool to build workflow into your application. The user interface was easy to understand.
What do you dislike about the product?
In a perfect world, a more HTML modern interface for all the components would be favorable.
What problems is the product solving and how is that benefiting you?
Automating manual processes that are still cultural within the organization
So great an RPA system, that I have cybersecurity issues.
What do you like best about the product?
I like the no coding approach of Pega for RPA and the development time from design to production being so small. It has great Data integration and cloud support, and a good suite of pre-trained A.I algorithms.
What do you dislike about the product?
Presently, I am quite satisfied with Pega, but would like to see the security and authentication improved, also I would request more support for custom server implementations for Pega RPA.
What problems is the product solving and how is that benefiting you?
I am trying to automate interviewing process, with mock interviews and question and answer RPA. I am trying to lobby for the replacement of interviews with data mining. I have achieved a fair degree of success, with many organizations facing out the interview process.
Recommendations to others considering the product:
Pega is a great product and one of the best available in the market, I would recommend going with Pega for improved business opportunities.
Best in class product for Warranty
What do you like best about the product?
Business rules adaptability is best in class
What do you dislike about the product?
Chat features is not at par with other products
What problems is the product solving and how is that benefiting you?
Operational agility due to complexity in business process
Great experience
What do you like best about the product?
The rules engine including rule resolution. Declarative network
What do you dislike about the product?
Some product bugs come out of the box in the platform
What problems is the product solving and how is that benefiting you?
Government solutions
Amazing product if your hardware sufficient
What do you like best about the product?
Ability to customize different features to accommodate many diverse areas.
What do you dislike about the product?
the need for runtime updates in order to eliminate discovered defects
What problems is the product solving and how is that benefiting you?
Time savings and reduction in errors
flexible platform use for process managment
What do you like best about the product?
The main purpose is to manage work flow within cases, and it does a great job at that function
What do you dislike about the product?
I am reliant on professional services to get some of my updates needed. That is a little long sometimes.
What problems is the product solving and how is that benefiting you?
Pega manages my customers Disputes through process workflow and applies rule sets every step to help guide the user during creation of a dispute.
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