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PEGA is a reliable COTS product that provides BPM capabilities for numerous industry platforms
What do you like best about the product?
Rapid deployment of standard BPM capabilities for targeted Healthcare programs that allowed ability to customize workflows for those user specific needs/requirements. Ability to implement 508 compliant applications.
What do you dislike about the product?
Ability to hire Pega Developers who are US citizens
What problems is the product solving and how is that benefiting you?
Ability to deploy quickly applications that meet current and future healthcare appeals processes.
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Pega
What do you like best about the product?
Automation capabilities and AD integration for user access
What do you dislike about the product?
NA - just getting started with bringing the application onboard
What problems is the product solving and how is that benefiting you?
Regulatory, compliance and efficiencies
Technology is great; but licensing is a nightmare
What do you like best about the product?
One of the best RPA technologies around. In fact, this is the only platform (commercial) available where in code injection is the technique used and it is always 100% accurate. Highly reliable.
What do you dislike about the product?
Most of the customers dread dealing with Pega due to nightmare in licensing discussion. Unless the customers are an existing relationship with Pega, they don't prefer to engage with Pega RPA. In fact some of the customers who have relationship with Pega, they try to avoid the discussion on Pega RPA.
What problems is the product solving and how is that benefiting you?
Only software where in we can develop front end (call center type) automation.
Pega is flexible and scalable
What do you like best about the product?
ability to adjust codes to changing business environment. Excellent academy for learning and upgrades of skills
What do you dislike about the product?
high licensing cost? Difficult to retain resources who were trained as they are highly sought after by other companies
What problems is the product solving and how is that benefiting you?
Case management system managing and selling banking products at branches. Using Pega platform had increased product per sale for our frontline.
Pega is one of the Smartest tool which I come across
What do you like best about the product?
Adopting to the industry like having BPM, RPA, AI etc in the single bundle..
Alos the Zero coding concept
Alos the Zero coding concept
What do you dislike about the product?
Sometime Sales are overselling the product. So Customer feel like Pega can install and run as a product which is not true in practical
What problems is the product solving and how is that benefiting you?
Almost all type of Automation. Good ROI if we use Pega properly
Time for Pega Power
What do you like best about the product?
Pega offers various features like Customisable UI, powerful integration using open API, business user friendly with design once deploy anywhere, manual task automation
What do you dislike about the product?
Limited Filtering capability on custom dashboard, cloud integration, complex implementation, cost factor
What problems is the product solving and how is that benefiting you?
Used at a client (NDA)
An eloquent combination of Business Process Management & Automation
What do you like best about the product?
Perfect tool for large business process management driven transformation, with integration with OpenSpan for driving robotic process automation
What do you dislike about the product?
Areas of improvement include better integration with Openspan and Python libraries for driving enhanced machine learning solutions
What problems is the product solving and how is that benefiting you?
Driving large scale business transformation, involving multiple parties, and stakeholders (including internal to the organization and external to the organization). Various complex use cases including workflows going across various groups in the organization, few user interfaces exposed to external organizations like attorneys, integrated document management capability with authentication and authorization to ensure data & information is secured and accessed by appropriate users only
Recommendations to others considering the product:
Leverage Pega for complex business process management aspects, where integration with document management, large volume of details are part of transaction.
Efficient tool to automate your business process
What do you like best about the product?
Easy of automation of process, notification setup.
What do you dislike about the product?
Need to provide more trial period to evaluate various options
What problems is the product solving and how is that benefiting you?
Trying to automate current case escalation process
Great product when leveraged for what it is good at
What do you like best about the product?
Pega is extremely versatile and it is extremely easy to create new applications to handle tasks. As a business user I was able to learn the software easily and am able to create and update various aspects of our application on my own.
What do you dislike about the product?
Setup is critical... the consulting company that developed our initial release made some decisions on configuration of the application that we have been working to unravel.
What problems is the product solving and how is that benefiting you?
Our team uses Pega to manage a rebate program. We have increased visibility into the transactions that are going on in our system and have an easier time deploying updates to logic for the behind the scenes processes.
Recommendations to others considering the product:
Implementation is key. The closer you keep to ootb functionality the easier it is to maintain. Product really excels for BPM. The process we're using it for doesn't fit quite into that box so there are a lot of custom processes that can become difficult to weed through and maintain.
Pega has great capabilities
What do you like best about the product?
I really like that the Pega platform is so versatile, and intuitive. The possibilities seem fairly endless to streamline your system.
What do you dislike about the product?
I don't have any specific dislikes for the Pega platform itself. I think that as long as you set yourself up with some foresight as to what changes you'll need down the road, it can work really well.
What problems is the product solving and how is that benefiting you?
Decision-making in real time
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