Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Good for case management but not servicing
What do you like best about the product?
Pega has great out of the box functionality to use - they are flexible and overall very well designed features that would be great when being utilized for the right servicing source. Additionally, it's easy to search and find for the pages you are looking for, and to access changes in a sandbox environment. There is certainly a lot of positive aspects of using Pega, as we have been using it for years.
What do you dislike about the product?
We are using this for general customer service needs, and it's not an excellent fit for that. It requires a lot of custom work, and we are not able to use a lot of the out of the box features for our needs. This is much more suited for case management over customer service as a whole.
What problems is the product solving and how is that benefiting you?
Better for case management rather than customer service. The features that Pega provides would be an excellent resource for case management purposes, but for actual customer service across something like Credit Card management, it is lacking in the types of features we would like to use to be intuitive and usable across all of our channels. It simply does not provide the best infrastructure for our needs
Recommendations to others considering the product:
This would truly be an excellent fit in a case management world. I would not recommend this for use in a customer service setting, as we are transitioning to a new platform and out of Pega due to our overall needs. We do not have the ability to build all of our channels in pega (online, VR, customer service, etc.) which limits how much we can re-use and get the most bang for our buck on.
- Leave a Comment |
- Mark review as helpful
Pega Studio
What do you like best about the product?
Web chat bot. it is very nice interface is given like th BPM products
What do you dislike about the product?
As of now nothing is to dislike, however documentaion part should be a bit better in compare to now
What problems is the product solving and how is that benefiting you?
Automation we can eliminate the writing of code with this tool
Recommendations to others considering the product:
it depends on their reqirement
Business Process Management Tool
What do you like best about the product?
Applications built using Pega are mostly used in banking, Finance and Health Sector. This is a very good platform to build complex applications very easily. This has some features like drag and drop which makes the developer work easy and efficient. There is so much to know about pega. You can get knowledge about pega by taking courses in pega site. It's good to know Pega integrated with AI, Machine Learning and Augumented Reality.
What do you dislike about the product?
This is not an open source and it is used by only major companies. People who do not belong pega community will not have access to learn about this. It is not well known by many people. Less chances for entry level positions need awareness among people about pega.
What problems is the product solving and how is that benefiting you?
It makes development easy and quick. It has got good frameworks like smart disputes, customer process management used especially in the banking and finance sector.
Recommendations to others considering the product:
Please, get System Architect Certification done.
Robust but not that reliable
What do you like best about the product?
The integration of PEGA Robotics within Visual Studio is perfectt. Allows you to develop in multiple frameworks to bring a better RPA product. The visual tool is perfect to a better design of the solution.
What do you dislike about the product?
The PEGA robotics tool is very ambiguous in terms of application. When a function is implemented, the reality is different from the documentation or the "theorical" description. Hard to develop with accuracy with this kind fo problems. The controls interrogated for the RPA features, fails a lot.
What problems is the product solving and how is that benefiting you?
We were using PEGA robotics to develop RPA solutions within the company. RPA projects with the call center, taxes and Human Resources departments to automate processes.
Recommendations to others considering the product:
Try to make a benchmarking with other RPA tools and decide which one is best suited for your applications. Other tools like Ui Path, Automation Anywhere or Blueprisim would do a good benchmark
I started using Pega from past 3 and half years
What do you like best about the product?
It is one of the best tools around to build a good application. Can be used for banking, insurance etc domains
What do you dislike about the product?
There is nothing i dislike in pega platform. It is highly recommended to use as it takes less time to code.
What problems is the product solving and how is that benefiting you?
Provide proper UI to end user and helps in problem solving of customers more efficeinetly
Pega PRPC
What do you like best about the product?
Built for change. Pega is meant for re usability.
What do you dislike about the product?
New verisons of Pega. Upgarding from lower version to higher version is a complex task
What problems is the product solving and how is that benefiting you?
Banking services
Recommendations to others considering the product:
Very good product.
Pega - Build for change
What do you like best about the product?
Easy to develop and easy to change. One can build enterprise level applications.
What do you dislike about the product?
Dislikes are less. UI is bulky sometimes. And cross element communication is tricky.
What problems is the product solving and how is that benefiting you?
Banking, end to end customer support
Pega marketing delivers great results
What do you like best about the product?
Scalable, powerful, modern platform. Lots of new innovations coming up as new releases constantly from Pega.
What do you dislike about the product?
Lack of expert resources in some countries
What problems is the product solving and how is that benefiting you?
marketing automation, next best action. improved customer satisfaction and better use of marketing money.
Intelligent robotic automation
What do you like best about the product?
Robotic automation that brings large improvement in business processes.
What do you dislike about the product?
Lack of flexibility. In certain instances (especially having to do with security) there are limitations.
What problems is the product solving and how is that benefiting you?
Automated solutions to complicated use/business cases.
We developed 20 applications in Pega Platform including customer service module.
What do you like best about the product?
business rule engine really helps to meet changing business need w/o code changes.
What do you dislike about the product?
maintenance and finding skilled developers
What problems is the product solving and how is that benefiting you?
reduce cycle time in system changes to meet changing business need.
Recommendations to others considering the product:
This is great platform to empower you business team take control on system changes.
showing 131 - 140