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Pega game changing
What do you like best about the product?
The Entire process of Business Process Creation as well as Management was simplified and Provided a Head start owing to the Already available...
What do you dislike about the product?
Iam good with everything. I don't have any dislikes
What problems is the product solving and how is that benefiting you?
It makes development easy and quick. It has got good frameworks like smart disputes, customer process management used especially in the banking
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We can quickly stand up and modify our processes through our automation layer.
What do you like best about the product?
Pega allows us to leverage the different tools we have to create a common interface based on processes, reducing the complexity of our application landscape, saving time and improving the customer experience.
What do you dislike about the product?
We do not have the ability to leverage models built in common modeling standards, requiring us to rebuild everything in the proprietary Pega environment. This creates rework and opportunities for misunderstanding.
What problems is the product solving and how is that benefiting you?
We have greatly improved our Customer Service capabilities by harmonizing the tools and allowing agents to focus on customer problems, not searching a myriad of systems for supporting information. We are dispatching technicians more appropriately, creating faster response times and better customer outcomes.
It is an excellent tool
What do you like best about the product?
Robustness, user friendly & easy to use tool
What do you dislike about the product?
User need to be aware to use certain features.
What problems is the product solving and how is that benefiting you?
POC for my company which helped a lot for the project
Best BPM Toll with easy configuration
What do you like best about the product?
Case Management functionality with low or less coding knowledge required
What do you dislike about the product?
Dont support open source technology for development
What problems is the product solving and how is that benefiting you?
Any process flow with rules and decisions
Worth Evaluating
What do you like best about the product?
Offers a legitimate multichannel engagement platform to manage existing customers and present offers for potential new customers.
What do you dislike about the product?
the sales process was light on resources that understood operations, plenty of typical sales approaches and generalized claims.
What problems is the product solving and how is that benefiting you?
providing consistent experiences for agents and customers. Reduced channel hopping, by customers, to find better answers or offers.
Useful for clients but difficult for me
What do you like best about the product?
Uniform design allows QA testers to be familiar with any project they are assigned to
What do you dislike about the product?
Test automation is an uphill battle against embedded iframes
What problems is the product solving and how is that benefiting you?
My company is able to deliver workable software that meets roughly 90% of customer needs in a relatively quick time frame
Use of Pega
What do you like best about the product?
Pega is user friendly and simplistic to get the required job done.
What do you dislike about the product?
Sorting method along with having repeated clicked become a nuisance.
What problems is the product solving and how is that benefiting you?
Benefits of Pega include being able to complete the task at hand and sort data
Recommendations to others considering the product:
I would at least try and see if you like it. If you are looking for something new and a way to manage process its worth investigating
Review as a Pega Admin
What do you like best about the product?
Well laid out and easy to administer things such as User Management, deployments and general maintenance
What do you dislike about the product?
The integration with WAS and multiple platforms to administer
What problems is the product solving and how is that benefiting you?
N/A. We are gradually phasing out Pega and implementing Salesforce as our CRM platform
Niche technology
What do you like best about the product?
Growth for Pega platform as product and wide variety of components in Pega gives more soffisticated options to business users and the product always promote build for change
What do you dislike about the product?
Architecture model of monolithic design that loads entire product stack creates heavy load on servers to bare the system.
What problems is the product solving and how is that benefiting you?
Workflow process is best in Pega platform. And CRM process are quite advanced.
Recommendations to others considering the product:
One of the best CRM with AI features in BPM market
A good system with cloud problems
What do you like best about the product?
I like the simplicity of the program, it is easy to understand its basic functions
What do you dislike about the product?
I dislike the speed of its cloud uploading, many times it has caused me to lose progress
What problems is the product solving and how is that benefiting you?
I’m solving basic automated communications
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