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Reviews from AWS customer

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2,601 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Information Technology and Services

Lots of features, need time to understand

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Setting up new charts is easy.

The query-like UI to create new charts (we use funnel analysis quite heavily) makes it simple to target what we need when it comes to creating event data sequences. It takes a matter of minutes for us to set up a new funnel analysis to monitor how users are using new parts of our application flow.

Coming from a Google Analytics background, Amplitude gives way more degrees of granularity and configuration when it comes to implementing your user journey analysis (a.k.a funnel analysis).
What do you dislike about the product?
More recently, i found the need to save charts and partially completed parts of a dashboard.
A nice to have would be a bookmarked charts area so that it's easier for my team to collaborate on building charts together.

I see that we have that already for dashboards.

It's great that I can search for dashboards by team space, but for other areas such as cohorts, I find it odd that I can't filter them by team space. Seems like a missed opportunity here. As an example, our company has over 500 staff that interact with Amplitude. Although not every staff member would create their own cohort, it still remains hard to look for the cohorts my team cares about.
What problems is the product solving and how is that benefiting you?
The main goal of our team is to create a self serve onboarding experience for our product so that users can get started sooner without needing human assistance.

We are trying to understand where the largest drop-off points are in task completion and what interactions the users have done leading up to completing said tasks.

Amplitude has helped us easily create these journey visualizations and in doing so, we were able to quickly iterate on our flows and test our new hypothesis around why we believe a certain UI flow is working vs another.
Recommendations to others considering the product:
Amplitude is as easy or as difficult to use as you want it to be. The WYSIWYG-style approach makes it easy to get into learning how to query for data without the knowledge prerequisite of having to know SQL upfront. As you start to get more comfortable with using Amplitude, you'll start to see how you and your team can increase the level of granularity and precision in the questions you care about.

As an example, in the beginning, you may ask "how many users view our page?".
Down the road, you may ask "where are users coming from in order to view this page? and where are they going after?"


    Information Technology and Services

Solid analytics product

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Broad range of trackable events for your software
What do you dislike about the product?
Sometimes there's a lack I'd fidelity/accuracy
What problems is the product solving and how is that benefiting you?
Tracking core metrics such as user churn and retention


    Insurance

Product Analyst

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Amplitude is great for understanding how our customers are using our products and where there is room to make improvements to keep our customers online
What do you dislike about the product?
Some parts of Amplitude are less intutive, such as the pathfinder analysis. It would be great if on that page there were explanations of things like what the %'s are out of
What problems is the product solving and how is that benefiting you?
We are solving the problem of knowing where our customers drop off particular flows so we can identify issues along those points. Some benefits I have realized are the ability to look up an individual users path to understand if they ran into some kind of error or not.


    Consumer Electronics

Great for quick data views

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use, quickly showing me engagement
What do you dislike about the product?
Want more functionality to customize charts
What problems is the product solving and how is that benefiting you?
We want to see how users are using our product without having to go talk to the analytics team each time. Before amplitude views would take hours to turn around, now they take seconds/minutes


    Information Technology and Services

Good product, changed the game for us in terms of reporting and how we report back to our execs.

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Ease of sharing with co workers and edit
What do you dislike about the product?
Sometimes the features are not enough. We would like to see the ability to customize the charts and make it easier to show details how we want to. But I think they roll out new features and this should be in the works after talking with our CSM. Maybe they could integraste with our IBM dashboards to send the info we need in the ways we want it.
What problems is the product solving and how is that benefiting you?
Better reporting for execs that is reliable with segment being the source of truth. We are seeing our customer behavior in email comms, in app, and on the platform. really learning how someone goes through our platform.
Recommendations to others considering the product:
Know your own companies data to optimize amplitude. This is essential in getting the best out of the product. Get consultants to get you trained quickly in order for team to hit the ground running


    Samara H.

Complete platform for easy analysis

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Platform that provides a variety of tools to segment data, very easy to configure on a variety of platforms. Amplitude is easy to use and integrate with our technology development. The tool works fast. Well designed, a very powerful analysis tool with a variety of data visualization and calculation options, it is also excellent for monitoring events and errors.
What do you dislike about the product?
Few drawbacks with this platform, certain limitations that could be depending on the package you have, I wish there was a way to choose the view you want and the formula to complete automatically, in addition to the high upgrade price.
What problems is the product solving and how is that benefiting you?
Amplitude makes it easy for me to manage projects in all aspects, it is really easy to use; which also allows them to play with the data and use it more when making new decisions. Excellent product when looking to see the funnel of a variety of events. The ability to group events has made our analysis much more intuitive.
Recommendations to others considering the product:
I definitely recommend this software and it is a pleasure to use as it is so powerful and so easy to use, amplitude is the leading mobile app analytics platform.


    Oleksii C.

Perfect App Analytics Platform

  • August 22, 2020
  • Review provided by G2

What do you like best about the product?
amplitude is the best system for mobile app analytics. It is very easy to count and follow the main indicators such as: ltv, roi, dau, mau, stickness. You can also watch the flow of a particular user, which makes life very easy. Also, you can find bugs, create monitoring systems, etc. The user property system and all the analytics in general are made so that even the most ordinary person can use it.
What do you dislike about the product?
I don't really like the opportunity to count the conversion and correctly evaluate, choose cohorts, it is not quite convenient.
There are still some minor problems with live data. And also sometimes there is a problem with refresh, but on the whole these things are insignificant and the system works perfectly for this amount of data.
What problems is the product solving and how is that benefiting you?
Amplitude solves such problems as: coverage of the entire product by events, full monitoring of weak zones and key metrics. Ability to perform a/b testing and its evaluation. Amplitude is ideal as the main system of mobile application analytics. In the amplitude it is always convenient to find a specific user, track his flow. It's just as easy to see what he was doing when the conversion took place. You can receive data in any section you need, it makes it easy to work with the aggregation in many ways. Building funnels is also at a level that makes it easy to identify weaknesses in the product, improve specific user flow and understand the need for a particular feature.

Translated with www.DeepL.com/Translator (free version)
Recommendations to others considering the product:
I will advise you to quickly implement the amplitude, and then the daily processing of reports will be many times easier and better.


    Robin R.

The analytics you need to understand your users and improve your product

  • August 21, 2020
  • Review provided by G2

What do you like best about the product?
Product minded analysis that quickly help you learn
What do you dislike about the product?
The overall organization (spaces, dashboard, etc,.) feels wrong and clunky
What problems is the product solving and how is that benefiting you?
Understand how people engage with our digital product. What conversions look like, who the users are.
Recommendations to others considering the product:
Try it out and feed it using Segment.com


    Richa T.

A high data driven tool to understand the product in a better way

  • August 21, 2020
  • Review provided by G2

What do you like best about the product?
1. Amplitude is a really powerful tool. Allow you to dive deep into the data to understand your product.
2. It helps not only to analysis your running experiments but also to check the overall health of the product on a daily basis.
3. Less restricted then GA or any other tool available in the market. You can explore and understand user experience for individual users
What do you dislike about the product?
1. What I don't like is that it doesn't give any prior notice before your events limit is about to exceed.
2. It should also notify on mail if there's a sudden change in any metric
What problems is the product solving and how is that benefiting you?
The best part is the user lookup feature that helps to understand users' experience and how they're interacting with the product.
It gives you a clear picture of how you're thinking that your user should interact with the product v/s how they are actually interacting.

The other best part :P
Easy to present in front of the team - No need to put data in those boring sheet and invest time to make graphs(To make more presentable)

You just have to put conditions and voila!!!
It will generate automated graphs. Now you can present in front of a highly data-savvy team, investors or shareholders


    Information Technology and Services

Robust free version for smaller and growing business

  • August 21, 2020
  • Review provided by G2

What do you like best about the product?
Easy to set up, simple UI, and very robust features for the free version.
What do you dislike about the product?
Some features are lacking like deleting individual events (often appears when testing).
What problems is the product solving and how is that benefiting you?
Enabling non-technical team members to also have access to data without writing complicated queries.