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Heap

Heap | 1

Reviews from AWS Marketplace

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External reviews

1,073 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Haritha R.

Great user journey analytics tool

  • November 01, 2018
  • Review verified by G2

What do you like best about the product?
Have been using Auryc for months now. The following features are the favorites -
1. Session replay
2. Ability to slice / dice data
3. Deep dive into user information
4. Funnels
5. CSV download
6. Support / Engagement from the team
What do you dislike about the product?
None alarming - a few bugs like event collection, missing sessions.
What problems is the product solving and how is that benefiting you?
We are using Auryc to understand product usage on two of our apps and our marketing websites.
We have been able to identify and know user patterns, draw insights and make product decisions based on that.
Recommendations to others considering the product:
Make use of all features and connect with the team if you want custom features for your use, they will surely try and add it to your list.


    Michael F.

Auryc has revolutionized our understanding of our customers

  • October 31, 2018
  • Review verified by G2

What do you like best about the product?
The tool is perfect for QA, understanding the data behind A/B testing, contextualizing customer feedback, and customizable click and pageview funnel analysis. Event tagging and analyzing is intuitive and any gaps in the tool are quickly answered by the Auryc's consulting services team.
What do you dislike about the product?
The BI/data visualization application in the tool can be limited at times and there are differences in Auryc's data and data from our main tag manager which calls into question the quality of data. Additionally, the videos can sometimes take a while to load, but ultimately is understandable given the high quality of the session replays.
What problems is the product solving and how is that benefiting you?
QA, A/B testing (web design confirmation and customer experience), funnel analysis (pageviews, click events, and other custom events), event tracking, collecting customer feedback, understanding shopping behavior patterns.
Recommendations to others considering the product:
Talk to Amod and his team, you will not find anyone more dedicated to providing your business with actionable insights you could not find without this tool.


    Ana T.

Review of Heap

  • October 29, 2018
  • Review provided by G2

What do you like best about the product?
The program provides the appropriate tools to make user and customer management very simple. Heap has the option to automatically compare analyses between different users. The database can be expanded to have more information about customers as well as create personalized reports and store them.
What do you dislike about the product?
Technical support is sometimes too slow and does not respond to all my questions.
The configuration of this program is costly and slow, with a poorly optimized interface.
On some occasions, the analysis can take a long time to complete.
What problems is the product solving and how is that benefiting you?
Analysis and tracking of users and customers with the desktop software and mobile application with various configurations that allow actions to be performed very easily.
Recommendations to others considering the product:
Ideal program for large and small businesses with which you can perform personalized tracking of each user or client and with the possibility of making comparisons.


    Internet

Heap is a Fantastic Analytics Product!

  • September 22, 2018
  • Review provided by G2

What do you like best about the product?
I've used several analytics products and heap was hands down the best one. It was definitely one of the most usable & valuable tools in our workflow. As an sales associate, I could quickly look at the data and get a full picture of my conversions.
What do you dislike about the product?
The UI could have used some work. Heap has great data, but definitely go for the Heap SQL package and analyze data in your own BI tool. It's been a while since I've used it, so they may have made updates since.
What problems is the product solving and how is that benefiting you?
Heap provided me with the data I needed to move fast and iterate quickly. This was very important when trying to optimize my sales cycles and sell more goods.
Recommendations to others considering the product:
Get the free trial!


    Brett D.

Heap Review

  • September 07, 2018
  • Review provided by G2

What do you like best about the product?
The interface and ease of use is great. Very easy to navigate and read.
What do you dislike about the product?
I've worked with better behavioral analytics platforms in terms of content and recording.
What problems is the product solving and how is that benefiting you?
I've used Heap as a tool to try and get a glimpse into the audiences for the different products that we market
Recommendations to others considering the product:
Make sure you do all the tutorials because it's really beneficial to master the platform before you use it


    Andrew M.

Solved all our analytics problems

  • August 24, 2018
  • Review verified by G2

What do you like best about the product?
The dashboard is user-friendly and offers all of our insights in one place. We didn't have to wait days for data like we did with Google Analytics we started seeing data within an hour of installing it on our site.
What do you dislike about the product?
How hard it is to manage different sites our tracking code is installed on. I wish this would improve.
What problems is the product solving and how is that benefiting you?
We are solving our data analytics problems and learning how customers use our site better and quicker with the data collected. We have been able to determine which products to launch and which ones to discontinue. It has also helped us design our site better around how users use our site and services.
Recommendations to others considering the product:
Sign up and take part in their badge program, it increases your users from 5,000 to 50,000


    Mechanical or Industrial Engineering

Nice additional to GA for event tracking

  • July 31, 2018
  • Review provided by G2

What do you like best about the product?
Retroactive tracking on all web events (interactions); it is a lot easier than GA to track events, it's probably the easiest platform i have ever use to answer simple questions like how many clicks does that button get?
it can get very granular depending how you name your css and UTMs.
It was nice to connect with other tools which is a pain with GA.
What do you dislike about the product?
No native source/medium functionality and bounced rate/ time-on-page from GA. Google does makes those metrics very easily to understand and embed to our marketing brains.
What problems is the product solving and how is that benefiting you?
Tracking events and give more insights to web design and conversion funnel on B2B business
Recommendations to others considering the product:
I'd say I only use half of the product on web, mobile tracking is probably the other biggest pain point Heap solves


    Verified User in Marketing and Advertising

Great tool for understanding user behaviour

  • July 30, 2018
  • Review verified by G2

What do you like best about the product?
Heap helps me track every step of the customer's journey. I love the events visualizer feature and I also frequently look at our funnels.
What do you dislike about the product?
It's not the easiest to setup and use but at the end of the day, all analytics tools tend to have a learning curve.
What problems is the product solving and how is that benefiting you?
Helps us visualize our users' journey and behavior.
Recommendations to others considering the product:
I definitely recommend it. You can try it for free to see if it's a good fit for your company.


    Calvin H.

It's how we make decisions

  • July 30, 2018
  • Review verified by G2

What do you like best about the product?
How granular and specific you can be with your tracking. We can tell exactly how our customers are using the platform based on what they do, not just what they say.
What do you dislike about the product?
Approachability - for more technical users, such as our product team, it's relatively simple to dig into and start culling insights from immediately. For other, less savvy business users (marketing, customer success) there may be a learning curve.
What problems is the product solving and how is that benefiting you?
Heap is critical for us to both understand the usage of new platform features, as well as to strategize on aspects of the platform we need to improve. With every product decision we make we now back it with data, it allows us to validate or reject our hypotheses with concrete feedback.


    Events Services

It is easy

  • July 22, 2018
  • Review provided by G2

What do you like best about the product?
I like how it is organized and easy to read. I can see the information I am searching for easily and how I like to review the information.
What do you dislike about the product?
I would like a tad more flexibility in moving the list in the order.
What problems is the product solving and how is that benefiting you?
It is like the apple for reading traffic on your site, It gives me information to make the adjustment and real-time results.