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    Heap

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    Sold by: Heap 
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    Heap helps those responsible for the digital experience quickly surface blind spots where users struggle or drop off in multi-step digital journeys, so that product and marketing teams know where to make the most impactful improvements to their digital product or website.

    Overview

    Heap is the analytics solution for product managers that makes it possible to understand customer behavior at scale, with a complete view of the customer journey, self-service tools, and the ability to lead teams in a data-driven way across sprints in the product life cycle. Unlike legacy analytics tools that force a manual event tracking approach and reliance on expensive engineering resources, Heap automates both data capture and insights generation, pointing to new opportunities only Heap can surface. Built on Autocapture, an easy-to-use event streaming pipeline, Heap enables Product and GTM teams to have democratized data access to uncover the path to building better products. By combining the most comprehensive digital behavioral data with powerful data science, Heap Illuminate delivers a complete platform to drive continuous experimentation and innovation. Illuminate automatically mines your behavioral data, uncovering unique insights only achievable from a complete, accurate and always up-to-date streaming data set. Digital teams achieve quicker time-to-insight and build a process of continuous product experimentation and innovation. The result is Heap scales with builders to manage a rapidly evolving digital landscape to understand how users engage with their digital brand across web, mobile, and other applications.

    Please view Heap by Contentsquare's Addendum to AWS Marketplace here: https://contentsquare.com/legal/heap-inc-addendum-to/ 

    Highlights

    • Heap Data Foundation: Autocapture provides granularity into every single digital interaction along the customer journey without additional engineering. To manage this streaming data, Data Engine delivers instant access to high quality, trusted data.
    • Heap Insights: Data Science applied to complete, retroactive digital engagement data enables users to uncover blind spots in their business, while exploring and analyzing all their data in real-time.
    • Heap Actions: Users can quickly answer questions and act on their insights in their chosen tools or data warehouse via streamlined workflows and fully automated data pipelines.

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    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Free trial

    Try this product free according to the free trial terms set by the vendor.
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Heap
    Please contact Heap Sales for more info on custom plans.
    $100,000.00

    Vendor refund policy

    No refunds. Please contact support@heap.io  or speak with your Heap account manager.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Heap offers email and technical support through our support engineering team. Paying customers may also receive a Customer Success point of contact per their agreement with Heap. Email us at support@heap.io  for product support inquires.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    109 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Financial Services

    heap review

    Reviewed on Mar 19, 2024
    Review provided by G2
    What do you like best about the product?
    UI gives us insights about customer activities, and usage of the platform, and is user friendly
    What do you dislike about the product?
    limited configurations, limited data vizualisation
    What problems is the product solving and how is that benefiting you?
    heap gives us insights on how the customer got stuck in a technical issue, without them explaining it to us
    Broadcast Media

    Fantastic Product Analytics Software

    Reviewed on Dec 11, 2023
    Review provided by G2
    What do you like best about the product?
    Very extensive and helpful insights that brings business value to our product development decisions.
    What do you dislike about the product?
    Steep learning curve to use effectively.
    What problems is the product solving and how is that benefiting you?
    Learning how to better educate its users so that users can fully utilize the power of Heap.
    Computer Software

    More Insightful, Customizable Alternative to GA4

    Reviewed on Aug 04, 2023
    Review provided by G2
    What do you like best about the product?
    Visual labeling, historical data is tracked from the onset, session replays, and complete customizability.
    What do you dislike about the product?
    There is a bit of a learning curve, but they have great resources and support. Also, it can be difficult to break down metrics by different domains/environments, but again, once you learn the fundamentals, this process becomes easier.
    What problems is the product solving and how is that benefiting you?
    Complete overview and analysis of marketing website analytics, behavioral analytics, and product analytics.
    Ryan S.

    Very strong tool for your product analytics needs

    Reviewed on Feb 28, 2023
    Review provided by G2
    What do you like best about the product?
    Visual labeling has been a lot of help when figuring out which UI elements are reporting and determining analytics based on them rather than trying to explore events the more traditional way.
    What do you dislike about the product?
    There is a lot of information and ways to synthesize it, and it can take some time to determine the best way to present and digest. Most product analytics tools are like this, so it's not a big thing that I worry about.
    What problems is the product solving and how is that benefiting you?
    Heap is helping me to better understand how our product is used by our customers, how we can iterate on our various features, and also allowing me to share findings easier amongst my co-workers.
    stacy y.

    Heap can be great but takes some time to get ramped up

    Reviewed on Feb 23, 2023
    Review provided by G2
    What do you like best about the product?
    - Very useful dashboard and insights
    - Can really get a grasp of how users behave
    - the customer support team can always help you
    What do you dislike about the product?
    - It takes a VERY long time to get ramped on it
    - it's a little buggy, sometimes it takes forever to load
    What problems is the product solving and how is that benefiting you?
    Helps resolve having to go through our DB to pull user behavior. Allows us to make smart and calculated decisions and share that information out in an easy digestable way.
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