Overview
Heap is the analytics solution for product managers that makes it possible to understand customer behavior at scale, with a complete view of the customer journey, self-service tools, and the ability to lead teams in a data-driven way across sprints in the product life cycle. Unlike legacy analytics tools that force a manual event tracking approach and reliance on expensive engineering resources, Heap automates both data capture and insights generation, pointing to new opportunities only Heap can surface. Built on Autocapture, an easy-to-use event streaming pipeline, Heap enables Product and GTM teams to have democratized data access to uncover the path to building better products. By combining the most comprehensive digital behavioral data with powerful data science, Heap Illuminate delivers a complete platform to drive continuous experimentation and innovation. Illuminate automatically mines your behavioral data, uncovering unique insights only achievable from a complete, accurate and always up-to-date streaming data set. Digital teams achieve quicker time-to-insight and build a process of continuous product experimentation and innovation. The result is Heap scales with builders to manage a rapidly evolving digital landscape to understand how users engage with their digital brand across web, mobile, and other applications.
Please view Heap by Contentsquare's Addendum to AWS Marketplace here: https://contentsquare.com/legal/heap-inc-addendum-to/
Highlights
- Heap Data Foundation: Autocapture provides granularity into every single digital interaction along the customer journey without additional engineering. To manage this streaming data, Data Engine delivers instant access to high quality, trusted data.
- Heap Insights: Data Science applied to complete, retroactive digital engagement data enables users to uncover blind spots in their business, while exploring and analyzing all their data in real-time.
- Heap Actions: Users can quickly answer questions and act on their insights in their chosen tools or data warehouse via streamlined workflows and fully automated data pipelines.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Description | Cost/12 months |
---|---|---|
Heap | Please contact Heap Sales for more info on custom plans. | $100,000.00 |
Vendor refund policy
No refunds. Please contact support@heap.io or speak with your Heap account manager.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Heap offers email and technical support through our support engineering team. Paying customers may also receive a Customer Success point of contact per their agreement with Heap. Email us at support@heap.io for product support inquires.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Customer reviews
heap review
Fantastic Product Analytics Software
More Insightful, Customizable Alternative to GA4
Very strong tool for your product analytics needs
Heap can be great but takes some time to get ramped up
- Can really get a grasp of how users behave
- the customer support team can always help you
- it's a little buggy, sometimes it takes forever to load