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United Vacations review
What do you like best about the product?
We love the ability to view our customers sessions on our website to gain insights into what is working best and identify opportunities for improvement of our customer's experience on the site.
What do you dislike about the product?
The reporting functionality can be a little tricky to manage initially.
What problems is the product solving and how is that benefiting you?
We have identified friction points in the customer journey from starting on the homepage through the purchase funnel to conversion in order to make improvements and make it easier for our customers to purchase our product.
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Auryc is robust data analytics tool, very easy to use
What do you like best about the product?
It's super easy to implement on our website, session reply function is great to use. One of the easiest data analytics tool you can find on the market
What do you dislike about the product?
The subscription is a little pricy, also doesn't work with native apps.
What problems is the product solving and how is that benefiting you?
Tracking user behavior on our web apps; gather user feedbacks using the feedback forms.
Recommendations to others considering the product:
If you are looking for an easy to use and robust data analytics tool. Auryc is the best choice.
Robust Feature Set for the Category.
What do you like best about the product?
In particular, Auryc is very good at identifying shopper funnel fallout quickly through their funnel tool or reverse goal analysis tool, and allowing users to hone in on those sessions. It has allowed us to continue to optimize our UX for greater funnel performance and unlock those areas with substantial fallout.
What do you dislike about the product?
There is a bit of a learning curve with the software that we will need to get our UX team onboarded with, but fortunately Auryc is able to lend support in this area.
What problems is the product solving and how is that benefiting you?
This has been primarily used by our business for UX optimization and focus on shopper conversion. In practice, here was a recent funnel created that pointed out that one of our lead forms was suboptimal, and the visual way it was represented was much more helpful than event-based analytics. We've been able to discover patterns with Auryc and generate hypotheses out of them to create feature enhancements.
is an excellent tool that gives you great help in making the right decisions.
What do you like best about the product?
It is really easy and practical to handle, its functions are intuitive, which facilitates its management. Capture the data in a very practical and useful way to manage
What do you dislike about the product?
The visualizations offered are a bit limited, which makes the function and the handling of the tool a little tedious
What problems is the product solving and how is that benefiting you?
It is a good choice of work since it helps you to simplify the management and decision making, thus simplifying the work, improving the performance of the work team
Auryc is one of the best CX platforms for seeing and understanding your customers' true journeys.
What do you like best about the product?
With just 1 JS installed in 5 minutes, Auryc's platform returns actionable insights in a centralized location about user engagement, user replays, traffic, UX and the technologies that deliver our front end CX. For a startup like ours in the B2C space, getting our cross-functional teams to all see the same data is extremely valuable. No one debates anymore about why a KPI is flat or declining. Now we can all see it and having the visual and data to prove it sets the team to remedy the issues, not debate. them.
What do you dislike about the product?
We have implemented a one-page hybrid angular JS technology - that masks UTM - Auryc relies on inbound URL and conventional front end tech to track all of the data. It does handle one page hybrid sites too - but the Auryc team was able to find workarounds for all of the issues that our technology presented. In the end we have the data we need - despite the upfront implementation issues we had because of the way we used Angular JS.
What problems is the product solving and how is that benefiting you?
Auryc's User Replays caught major signup problems that let us implement redesign fixes for SignUp, SignIn, How To Videos, Deposit and Purchase screens, Our screens were not working as designed and our users were confused. Auryc let us find non-converting sessions, after watching only 5 of them we understood the problem well enough, confirmed by feedback users were leaving with us via Auryc surveys and responses we were getting from customer service team, to correct the problems immediately.
Recommendations to others considering the product:
Make use of their Slack-based consultative services - extremely helpful. Make sure you get their dashboard as well- it summarizes your daily KPIs
A strong experience management tool for agencies
What do you like best about the product?
I love the integration with Google Analytics along with 100% of all session replays available.
What do you dislike about the product?
UI is still technically oriented, but something I know the Auyrc team is working on.
What problems is the product solving and how is that benefiting you?
Understanding the customer experience, identifying pain points, and implementing ways to improve B2B marketing conversion.
Great UX Tool
What do you like best about the product?
This tool has been able to identify low to critical bugs that QA does not usually catch on the website. If you've ever received a response along the lines of "Sorry, we are not able to replicate the issue", Auryc will catch that and send all errors on the page to you and your developers so you can patch it up fast.
I've also incorporated this into our contact center, so the customer service agents see exactly what I customer saw when they purchased a product. It's been very helpful to get that level of support to the customer during a service call.
I've also incorporated this into our contact center, so the customer service agents see exactly what I customer saw when they purchased a product. It's been very helpful to get that level of support to the customer during a service call.
What do you dislike about the product?
No major dislikes with the product. There may be some integrations (i.e. website feedback forms) where your team will have to spend time developing, but support on the Auryc side is there.
What problems is the product solving and how is that benefiting you?
Quick turn around on bug fixes for any post-production monitoring. The team and I watch a few sessions that bounced and we are, within 10 videos, able to catch friction points or critical errors on the website.
Recommendations to others considering the product:
Great CX/UXI tool with applications across Product, Design, QA, and Customer Service.
Auryc has been really helpful
What do you like best about the product?
Seeing the customer's journey on our site has helped us realized things we could improve on
What do you dislike about the product?
I don't see any downside to it. Although, there are sessions that are missing which Auryc needs to improve on.
What problems is the product solving and how is that benefiting you?
It has really made our investigation easier when a customer tells us a problem while navigating our site. It's difficult to spot a problem if it's intermittent, but with Auryc, you can just replay the customer's session. This results to quick fix of the issue.
Great tool to understand Product Usage
What do you like best about the product?
The ability to understand user behavior on websites through session replays, heatmaps, events and funnels. It gives a great insight to aspects on the site that are working well and those that are not. It helps provide valuable feedback to product developers who are continuously working towards improving the products they build.
What do you dislike about the product?
It would be helpful to have the visibility into the event marking on the site while viewing funnels.
What problems is the product solving and how is that benefiting you?
Understanding user journeys, product usage and gathering insights from the same.
Instrumental partner for customer success
What do you like best about the product?
What I like best about Auryc are:
- Customer feedback and associated session replay and product analytics that help us understand the customer journey and better refine our product and flow.
- Constantly improving with amazing feature add-ons
- The team is very responsive and actively listen to users
- Customer feedback and associated session replay and product analytics that help us understand the customer journey and better refine our product and flow.
- Constantly improving with amazing feature add-ons
- The team is very responsive and actively listen to users
What do you dislike about the product?
Not much dislike but would like to see further improvement on some navigation of the site to make it more intuitive.
What problems is the product solving and how is that benefiting you?
When we started with Auryc three years ago, our goal was to better understand how our customers utilize our product and how we can better improve. It helped us tremendously by collecting and analyzing the customer feedback, reviewing the user journey sessions, and gathering insights of our product's strength and weakness. We were able to make instrumental improvement to critical features that improved the user experience.
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