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very usefull but not that easy to create reports
What do you like best about the product?
i like seeing what users do on my platform and when do they connect each time.
What do you dislike about the product?
i find it hard tu create reports and i would love to have an mobile app
What problems is the product solving and how is that benefiting you?
what navigator uses my users and when do they connect. what features do they use most
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Hours saved with Heap
What do you like best about the product?
Heap gave us an insightful view into how and what our online customers are doing. In a matter of hours were were able to build reports, dashboards, and realizations about our product portfolio.
What do you dislike about the product?
From a dashboard and one of its charts, when I click through to see more details around a data point, I'd like to be able to see a more condensed view of the data point. Currently, data points such as a sliver of clients take up a lot of screen real estate.
What problems is the product solving and how is that benefiting you?
We're analyzing user engagement with our cloud-based platform as well as how well new features are being adopted in their target markets.
Recommendations to others considering the product:
It's worth exploring and realizing how easily a non-programmer can manipulate data.
Great insight into events, users and sessions happening on a website
What do you like best about the product?
I like the Webhooks and User Analytics portion in Heap
What do you dislike about the product?
I don't like the time period/time range customization piece and some UI design
What problems is the product solving and how is that benefiting you?
Trying to connect our offline and online data for retail
Overall good experience
What do you like best about the product?
insight into users detailed interactions
What do you dislike about the product?
there is no google tag manager integration
What problems is the product solving and how is that benefiting you?
getting more insight into what our users are doing while on our site, which helps us iterate on our application flow. We've realized more people getting through our funnel by addressing problem areas.
You don't need to be a data expert to get a lot out of this tool
What do you like best about the product?
Easy to set up, simple to understand, very powerful tool. Heap made data analysis fun. I was able to understand exactly how my product was performing on a minute by minute basis
What do you dislike about the product?
You should be able to view different queries side by side
What problems is the product solving and how is that benefiting you?
The ability to see user-level data has been an absolute game changer.
Recommendations to others considering the product:
worth it.
Heap is integral to my company's product development process
What do you like best about the product?
The ability to gather retroactive event data on the fly has enabled me to evaluate features more quickly than I thought possible. Heap has enabled my team to drastically reduce the length of our product development cycles.
What do you dislike about the product?
Occasionally I get stuck looking for data on a session where it's not available but most of the time I can quickly find the information I'm looking for.
What problems is the product solving and how is that benefiting you?
Heap has enabled my team to iterate over and improve features more quickly than ever before and has become central to our evaluation of a feature's success or failure.
Powerful tool for meaningful insights into user interactions, conversions and more
What do you like best about the product?
Overall, I think it's a powerful tool, that has a ton of valuable insights. It's super easy to set up event tracking (unlike Google Analytics), and you once you "define" these events you'll get all the historical data, not just the data moving forward.
What do you dislike about the product?
Because Heap has so much data, it's difficult to manage unless you have someone or a team dedicated to managing it full time. It's also difficult to get away from GA, since so many users are already familiar with its functionality.
What problems is the product solving and how is that benefiting you?
Again, it's super easy to set up events, and track conversions within Heap, and the historical metrics are fantastic. I wish we had more time to spend with it to realize its full potential.
Recommendations to others considering the product:
Create a data strategy before you implement Heap, including KPIs and any other meaningful analytics for your organization, and assign one person or a team to managing the account.
aggregating and segmenting site visitor data for adquick.com
What do you like best about the product?
the visualization are better than any other system, there's great ease of use, and it empowers others in the organization to distill information and share it. i also love that it collects all past data, it's like a data vacuum cleaner that i can sort thru later when i need it
What do you dislike about the product?
the UI can get cluttered, especially when i change events that i'm tracking and want to clean them up. there doesn't seem to be a good UI for static data (not sure the best term) rather than paths. basically if i want to show number of visitors with specific user attributes that visited a single page in the past week i'm not sure the best way to show that view.
What problems is the product solving and how is that benefiting you?
unifying KPIs, A/B testing, making data driven decisions
Fast setup, amazing flexibility
What do you like best about the product?
The second after you add the pixel you’re tracking most of what you need.
Having backwards tracking for stuff I just realized I need.
The slack channel
The conversion rate comparison feature
Having backwards tracking for stuff I just realized I need.
The slack channel
The conversion rate comparison feature
What do you dislike about the product?
Some reports take forever to show results, let me fire them and use browser notifications to tell
Me when they’re ready OR give me a heads up in advance “this report is going to take a long time, shorten the date range or remove one group by criteria to make it faster”
Me when they’re ready OR give me a heads up in advance “this report is going to take a long time, shorten the date range or remove one group by criteria to make it faster”
What problems is the product solving and how is that benefiting you?
Deep dive on a/b test results
Preventing User errors at checkout
Popularity of features
Preventing User errors at checkout
Popularity of features
Recommendations to others considering the product:
Don’t use GTM for loading the pixel, you’ll be missing bounce counts.
Quickest way to site behavior insights!
What do you like best about the product?
I love how easy it is to go back and get data from Heap, even if I may have forgotten to instrument an event in the past. With minimal partnership from our dev team, we are able to gather data on everything we need to evaluate our product.
What do you dislike about the product?
I find myself using the Database interaction more than the in-app reporting so that I can refine my insights better. The Path feature is also confusing to use and could use a little more work.
What problems is the product solving and how is that benefiting you?
We have been solving our customer behavior flow questions, so by using insights from Heap, we are able to effectively make decisions at key points in our development process.
Recommendations to others considering the product:
Great if you can partner with a Data Scientist if you are not comfortable with SQL. Otherwise, the reports you can make within heap are more high level.
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