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Inexpensive analytics option
What do you like best about the product?
I'm a big fan of being able to create events and have retroactive data fill in.
What do you dislike about the product?
I think the analyze tab could be more customizable. I often want to be able to filter by certain criteria and also group by criteria but you can't do both.
What problems is the product solving and how is that benefiting you?
We analyze our customer behavior on our product's Saas dashboard to make decisions about what to build next
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Great tool to understand your customers
What do you like best about the product?
Really like the easy to use interface, which enables more powerful tools to leverage insights and give a holistic picture to understand your customer segment
What do you dislike about the product?
Nothing, Heap is fantastic, I highly recommend it to everyone who uses it
What problems is the product solving and how is that benefiting you?
Everything. Heap is our main go-to tool for our customer analytics. We have been able to glean insights to drive powerful conversations.
Recommendations to others considering the product:
Just get it - it's great
Complete CX tracking in one place!
What do you like best about the product?
Complete none-linear CX tracking. Screen recording every session across device types. Quantitative and Qualitative analytics. Immediately have an action play to improve your business.
What do you dislike about the product?
There are no complaints. We implemented Auryc in 1 hour and had discovered multiple issues we were unaware of in our checkout a few hours after that. Tool is amazing and the service has been the best of all. I would recommend Auryc to anyone in the business of winning with customers.
What problems is the product solving and how is that benefiting you?
Conversion funnel, silent errors throughout our site, customer experience, discovery of abandonment, site feedback. Basically everything. Our business doesn't have to assume what our customers are doing anymore - we see it. We are identifying invisible issues in hours not just guessing and immediate actionable items. Auryc is a game changer!
Recommendations to others considering the product:
Best business tool we have running on our site today for reducing friction. The service is outstanding.
Great Product and Even Better Support
What do you like best about the product?
The tool is simple and easy to use. The Support is amazing and they are willing to go the extra mile to make sure our needs are met.
What do you dislike about the product?
The search is not as user-friendly as our previous tool and setting up specific events can be a touch confusing, but the team walks you through it so makes it much easier.
What problems is the product solving and how is that benefiting you?
UX isssues and some random enviromental issues.
An excellent tool for a growing business
What do you like best about the product?
Auryc consists of key features that are useful in finding feedback from customers as well as finding bugs on websites.
What do you dislike about the product?
I like everything. Auryc is continuing to improve every day
What problems is the product solving and how is that benefiting you?
Customer support issues are being solved in an efficient manner. Bugs are being found in sessions that are reported to the dev team.
Adequate performance with little effort
What do you like best about the product?
Automatically tracks features on the website and collects data for reports
What do you dislike about the product?
Interface not very intuitive and basic/automatic reports should be more easily accessible
What problems is the product solving and how is that benefiting you?
User behavior tracking and analysis. Very simple setup and time to go live. Helps in integration with other behavior analysis tools and gives quick and easy feedback when needed to analyze changes made to the website.
Recommendations to others considering the product:
Very simple setup and imediate benefits
Useful tool to track user's end-to-end journeys and product usage analysis
What do you like best about the product?
In-depth analytics(powerful visualisations) of sessions, pageviews and other custom attributes like payment, verticals etc make it a powerful usage analytics tool
What do you dislike about the product?
Alerting could be a powerful functionality on top of the analytics but is currently missing
What problems is the product solving and how is that benefiting you?
Customer segmentation, product analysis and analysis
Amazing Tool
What do you like best about the product?
The feature to capture the events browsing the page
What do you dislike about the product?
Reporting and Dashboard could be more easy to build
What problems is the product solving and how is that benefiting you?
Some funnel analysis and general page analytics
Recommendations to others considering the product:
I can´t think of one now. Maybe more tutorials on how to use the tool.
Good way to review overall performance
What do you like best about the product?
It is very easy to create events using Events visualizer. It uses very less coding as compared to other analytics tools. I can also create dashboards and send it to multiple users at the same time. It is also simple to create graphs, funnels etc using events. Takes very less time to learn.
What do you dislike about the product?
The main dashboard shows data of more than one product connected with Heap. There is no way to exclude the information about two products
What problems is the product solving and how is that benefiting you?
We are able to understand which features are being used a lot.
Nice Partners
What do you like best about the product?
Very caring and helpful! Great with providing insights and always providing quick responses. One of the best journey tools I've used.
What do you dislike about the product?
I think the UI could be better and they are working towards a better UI, which I look forward to.
What problems is the product solving and how is that benefiting you?
Web Journey, heatmaps, session replay, identifying opportunities, tagging and many more. I am sure there are more opportunities that my team can utilize more in the future.
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