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Great retroactive insights
What do you like best about the product?
The fact that it starts tracking each and every event from the get go. We can start analyzing the past data just by creating reports of any trackable event. Other products need us to set up the events to start with if we want to track them, but Heap tracks it all automatically in the background.
What do you dislike about the product?
There needs to be ample training on the product, and a platform for the users to collaborate an share their learnings. There are a lot of features that we may not know unless we get into a training program.
What problems is the product solving and how is that benefiting you?
We track customer conversions through funnels. Also, we use it to substantiate our analysis on the user behavior and pain points.
Recommendations to others considering the product:
The product is great if you like to track the website traffic!
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Great product insights and customer support
What do you like best about the product?
It's great that non-engineers can do most of the heavy-lifting for any new analytics that we want to see. The automatically captured data means we don't have to wait for an engineer to free up or data to be collected. Everything is done in the background until we want to pull analytics.
What do you dislike about the product?
There are some nuances between different methods of counting that require referencing documentation or reaching out to support to confirm that my interpretation is correct.
What problems is the product solving and how is that benefiting you?
Making product decisions that are data-driven quickly. We no longer need to sacrifice speed for due diligence.
Recommendations to others considering the product:
Instead of trying to understand all aspects and features of Heap, just start with one question. You can continue to build out events and definitions in Heap when they become useful to your product questions.
Easy to use, dashboards and funnels easy and fast to configure. Script performance should be better.
What do you like best about the product?
I really like the flexibility it has related to configuration and integration. Sending events, creating funnels, viewing data that helps to take a business decision is quite easy even for those that are not very familiar with analytics tools, and are not the ones that analyze data.
What do you dislike about the product?
The client SDK, the script that engineers need to integrate on a web site, could be better in terms of performance optimization. On e-commerces, every second, every millisecond counts and impacts on conversion, as well as parsing and execution time of the script. It would be an amazing tool if that could be optimized considering best practices.
Also the backend API could be at the same level than the client SDK, so we can use heap within backend.
Also the backend API could be at the same level than the client SDK, so we can use heap within backend.
What problems is the product solving and how is that benefiting you?
Mostly for tracking and analyze impact on conversion.
Recommendations to others considering the product:
- Very easy to use
- Not very performant, so keep asking for improvements on this, so your site speed load time doesn't get impacted too much
- Not very performant, so keep asking for improvements on this, so your site speed load time doesn't get impacted too much
Good idea poor execution
What do you like best about the product?
I love the potential that Heap offers. I feel like I could learn a lot about my audience through Heap.
What do you dislike about the product?
I don't like how hard it is to find the answers to the questions I have about my audience. Heap seems to offer large insight but it feels almost impossible to access that insight in a way that's easy to process.
What problems is the product solving and how is that benefiting you?
We are trying to track our sales funnel with Heap and track active users. We have nailed down an easy way to track active users but our funnel is much harder to see on Heap.
Recommendations to others considering the product:
I recommend creating an easier to use UX that's approachable to more people. The data available through Heap is great but it's incredibly hard to find the right data in the right way.
Customer Care Manager
What do you like best about the product?
I like being able to review how the customer are using our site and being able to find new ways to help them.
What do you dislike about the product?
It seems some of the videos are jumping and cuts off some information.
What problems is the product solving and how is that benefiting you?
Why customer are having issues with checking out. I am able to also see what my agents are doing to help customers.
Auryc is Great for any size Company
What do you like best about the product?
Auryc displays sessions entirely as well as support an easy user interface.
What do you dislike about the product?
nothing. works as expected. A lot better than most services.
What problems is the product solving and how is that benefiting you?
Able to find UI problems that users mistake or have trouble with.
First of its kind
What do you like best about the product?
Post-release analytics, no prescriptive instrumentation needed.
What do you dislike about the product?
Some elements of the UI are not as robust as they could be.
What problems is the product solving and how is that benefiting you?
It was instrumental to do analytics without upfront effort.
Recommendations to others considering the product:
Know that it is good for. Collecting every event and then deciding what to measure.
AURYC EXP
What do you like best about the product?
The idea of having the chance to see how the customers navigate on the website. This allows the stakeholders to see any issues.
What do you dislike about the product?
The time that it takes for the the recording to be aailable.
What problems is the product solving and how is that benefiting you?
It's the website issues that most of the time are just claims from the customer.
Recommendations to others considering the product:
This is a very useful tool. This will be your eye on every visitor on your website.
Love HEAP - Captures so much data to power our Tableau Dashboard and out leadership loves it!
What do you like best about the product?
Heaps auto capture technology is a real game changer, not having to identify everything up front really helps. The snapshot functionality is also excellent at capturing information and the integration with Red Shift / Tableau is second to none. The dashboard's we've built to show our internal / external platforms is excellent.
I have also been very impressed by the professional services team at Heap, their responsiveness and in-depth knowledge to support our team has been exceptional.
I have also been very impressed by the professional services team at Heap, their responsiveness and in-depth knowledge to support our team has been exceptional.
What do you dislike about the product?
The native UI lacks major visualization functionality that would make it more useful. I know the focus of Heap has been on data capture with integrations with visualization tools (like Tableau) but sometimes I wish the native UI had more functionality.
The other thing I don't like which I've brought up is the funnel technology and how it only maps uniques and not the true journey of users. For example if a user goes back and forth through a platform the funnel only captures one user going through the relevant stages.
The other thing I don't like which I've brought up is the funnel technology and how it only maps uniques and not the true journey of users. For example if a user goes back and forth through a platform the funnel only captures one user going through the relevant stages.
What problems is the product solving and how is that benefiting you?
We are trying to understand who is using our platforms, how they are using our platforms and how often. We can then use this information to understand / identify improvements that need to be made and enhance the revenue opportunities for the company.
Recommendations to others considering the product:
Heap is an excellent data capture platform that is truly forward thinking. They lack video capture technology (at this time) but if this is not needed, I would highly recommend using Heap for your analytics need.
Heap is the most comfortable analytics system, that I have ever used.
What do you like best about the product?
1. Simple logic of creation (segments, pages, reports)
2. Visual mode for page tracking
3. Quick connection response (app-segment-heap)
2. Visual mode for page tracking
3. Quick connection response (app-segment-heap)
What do you dislike about the product?
When marking pages in the app, it is auite difficult to whether page/feature marked or not.
What problems is the product solving and how is that benefiting you?
Heap helps us:
1. Do customer success
2. Change uncomfortable things in the app
3. Use BI based approach in desicion making
1. Do customer success
2. Change uncomfortable things in the app
3. Use BI based approach in desicion making
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