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Auryc Has Given Me a Complete Understanding Of My Customer's Journey
What do you like best about the product?
Not being a highly technical person I felt I needed a better understanding of my customer's needs and the steps to make their customer journey the best possible experience. Auryc has given me insight I didn't know and the immediate access to customer service has changed the way I do business. The numbers are in bounce rates are down, profits are up!
What do you dislike about the product?
Nothing so far, my experience has been great.
What problems is the product solving and how is that benefiting you?
I needed a better understanding of my audience and what they respond to, Auryc has given me the necessary feedback to retain my existing base, grow and increase profits, moving forward.
Recommendations to others considering the product:
For me the customer journey was crucial because I am building a brand that has a 5 year plan. I need to know details in order to insure that I am providing services my customers value. Auryc has given me the data I need to be successful.
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The ecomm Messenger Funnel Tool You Can't Live Without
What do you like best about the product?
Easy-to-configure controls
Analytics designed to delight you and your customers
Next Level insight on web-handoffs
Flexible Funnel Builds
Near-real time responsiveness between user interaction and dashboard display
Support has been stellar and responsive
Professional anonymous discussions of best practices
Reporting and Dashboards are phenomenal.
We've obtained insights into our customer journey that could not be found anywhere else in this space
Analytics designed to delight you and your customers
Next Level insight on web-handoffs
Flexible Funnel Builds
Near-real time responsiveness between user interaction and dashboard display
Support has been stellar and responsive
Professional anonymous discussions of best practices
Reporting and Dashboards are phenomenal.
We've obtained insights into our customer journey that could not be found anywhere else in this space
What do you dislike about the product?
Not enough time to explore all the capabilities. We're working on it.
What problems is the product solving and how is that benefiting you?
In working with a client on a project with a messenger funnel, we needed to figure out the conversion of the messenger funnel. Many messenger tools are not properly built for reporting. Auryc was able to provide the infrastructure and analytics engine to allow us to be up and running in under an hour - reporting the way we needed to.
We tried other tools but their "anchors" made updating and improving a funnel untenable. We found the perfect combination flexibility and real-time results feedback with Auryc.
The insights are unparalleled in the space; we now have data-driven indicators on where we should concentrate our efforts. Tech is filled with great intuitive "I know the problem" people. Auryc's results are enabling us to move past "gut" and focus on reality and scale.
We tried other tools but their "anchors" made updating and improving a funnel untenable. We found the perfect combination flexibility and real-time results feedback with Auryc.
The insights are unparalleled in the space; we now have data-driven indicators on where we should concentrate our efforts. Tech is filled with great intuitive "I know the problem" people. Auryc's results are enabling us to move past "gut" and focus on reality and scale.
Recommendations to others considering the product:
Map out your funnel, think about what you want to measure and how you want to slice and dice your data. Once you have that in hand - jump in with both feet!
The new standard for consumer engagement intelligence!
What do you like best about the product?
Session replays! As a start-up consumer-facing company; watching countless hours of session replays was critical to our learning of consumer behavior with our product. Session replays gave us invaluable insights as we searched for product-market fit and was one of the primary influencers in our UX
What do you dislike about the product?
There isn't much I dislike; rather I see many areas for Auryc to further its scope and capacity to provide even more platform intelligence. I would like to see Auryc expand it's capabilities to allows users to more seamlessly analyze data relative to previous periods (i.e, this months performance vs last months). Also, I would love my dashboards to be available on mobile.
What problems is the product solving and how is that benefiting you?
Deep learning of how consumers are using our site without having to pay for expensive user testing. Leveraging Auryc, we are smarter and more nimble to react to issues that induce truncated consumer experiences
Unique Insights
What do you like best about the product?
Auryc's support team is a competitive advantage. They are always willing to collaborate and find solutions to get the insights we need to improve our website
What do you dislike about the product?
Auryc's interface is not super-intuitive. However, it is very flexible, and that is more important to us than a great UI
What problems is the product solving and how is that benefiting you?
Website Error catching and prioritizing, UX improvements, customer feedback linked to session replay. All of these analyses would not be possible without Auryc
Helpful in addressing customer feedback and site issue investigations
What do you like best about the product?
Before we used to manually track customer footprints until we had Auryc. Now, with only details like email, order number, or IP address, we are able to view the complete shopping journey each of customers went through. We are also able to address customer pain points immediately by watching session playback which helps us understand the reasons behind every negative feedback we're getting.
In addition, the best part with Auryc is their customer service. They are very responsive and quick in addressing our issues and concerns as clients. I hope their overall service will never decline because they are on a roll right now.
In addition, the best part with Auryc is their customer service. They are very responsive and quick in addressing our issues and concerns as clients. I hope their overall service will never decline because they are on a roll right now.
What do you dislike about the product?
The only issue I have with Auryc is this: there are times when some sessions are not available when I search for it; so I end up sending them an email to get them on my behalf. This minor hiccup will be addressed immediately by their customer service which makes it a negligible issue.
What problems is the product solving and how is that benefiting you?
The usual problems Auryc has helped us resolve are negative feedback coming from clients. There are times when customer feedback are so hard to understand and that's where Auryc will come into picture and help us address them. Very helpful in understanding customer journey. Another thing is when suspicious declines in our conversion occurs. Auryc has been helpful with our investigation in pointing out the probable reason behind the decline. Lastly, because of session playback, we can also check if our UX designs are working with our customers. It helps us validate if our products are being used as expected by end users.
Recommendations to others considering the product:
Based on our team's head, this is the best priced vendor for this type of product.
Great tool that has brought us a lot of value in a short time
What do you like best about the product?
The integration of events and recordings. Having the possibility to jump from a quantitative report to a qualitative video recording has helped us understand all sorts of problems in our product.
I also like their simple UI, continuous improvements and great support. My colleagues look at Auryc as a combination of Heap and Hotjar analytics with a more intuitive interface.
I also like their simple UI, continuous improvements and great support. My colleagues look at Auryc as a combination of Heap and Hotjar analytics with a more intuitive interface.
What do you dislike about the product?
Nothing to dislike. As long as they continue improving their product in the right direction, we are happy!
What problems is the product solving and how is that benefiting you?
Here are a few benefits we have realized from Auryc:
+ look how we can reproduce a bug,
+ figure out where to start from with our qualitative research,
+ understand what the new user already knows before the first sales/onboarding session,
+ praise our employees based on users activities,
+ see usability issues in our product,
+ measure our OKRs and KPIs.
And this is not all ;)
+ look how we can reproduce a bug,
+ figure out where to start from with our qualitative research,
+ understand what the new user already knows before the first sales/onboarding session,
+ praise our employees based on users activities,
+ see usability issues in our product,
+ measure our OKRs and KPIs.
And this is not all ;)
A whole new view into our customer interactions
What do you like best about the product?
The ability to not only create fallout funnels, but to actually see videos to show what is causing users to fall out at certain points helps give us clear visibility into areas for improvement for our product.
What do you dislike about the product?
Reports in the Insights section are not user customizable. The ability to create those reports for yourself would be helpful.
What problems is the product solving and how is that benefiting you?
We had a gap in what our analytics could tell us & what our customers were actually doing. Auryc was able to show us those gaps & allow us to see specific user behavior to allow us to make more meaningful decisions to improve our product
Fantastic work tool really useful.
What do you like best about the product?
Heap development and usability are very user-centric and empathic. It took me just 20 minutes to start to make sense of the data, I remember the first time I set it up.
What do you dislike about the product?
You can do much more about generating main documents for different cases of business application with tools and tutorials. You have already started to present preconstructed documents, but you can use more funnel and graphs for main KPIs.
What problems is the product solving and how is that benefiting you?
We use a standard test structure and heap to ensure that the studies are well assessed and that the profit distribution of the documents and funnels is clearer. It also helps us to track various conversion funnel during the purchaser visit.
Recommendations to others considering the product:
Consider it a practice to identify and regularly check all major events and funnels in heap. The observations are good and can serve as a perfect way to improve products and fix bugs. The writing is uncompromising and super grainy.
Great Product, Support and Full-Service
What do you like best about the product?
The Auryc team was able to get us up and running in under 30 minutes and was able to work with our web team every step of the way - providing deployment instructions, overseeing the deployment, post-deployment verifications and even an additional theme we had on our website. Within 24 hours of going live we were able to identify journeys with sub-optimal experiences, understand what was trending on our sites and even harness the power of the voice of the customer via a branded site feedback badge that their customer service team took care of. It was also great that the team had recommendations for fixing issues from their rich experience in optimizing digital journeys which our team was able to act and measure the success of those changes.
What do you dislike about the product?
It is easy to get to a heat map from a replay but would be great to go directly to a heat map given a url and I know the team is working on this. Their customer service team is able to generate heat maps for any scenario on-demand and are extremely responsive.
What problems is the product solving and how is that benefiting you?
Increasing the effectiveness of our website.
Great Solution for Site Usability
What do you like best about the product?
Auryc is proactive about bringing site usability issues to us that we otherwise would not have discovered.
What do you dislike about the product?
The Auryc interface is a little cumbersome, but as a relatively new and company they are constantly making it better and are therefore open to suggestions.
What problems is the product solving and how is that benefiting you?
We have gone through many Magento upgrades and feature/functionality changes in the last few months leading up to holiday 2019 and have relied on Auryc's insights to help understand break points resulting from these launches.
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