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More than customer experience tool, with the best customer success team.
What do you like best about the product?
Auryc has been a great tool to understand customer struggles. A lot of web analytics tools will give you stats about engagement, the progression from a page or funnel step being down. While Auryc shows you exactly what about the page or step is causing a certain metric to be down. It helps you see your customer struggle and empathize with them to create a better experience. Conversion rate optimization without Auryc is really difficult as you might have the best intentions to improve the design of an existing experience while seeing the actual interaction is sometimes eye-opening. We have used Auryc for many areas of insights and process beyond CX - fraud detection, prepare business cases for certain features over others. Auryc has a very unique feature where you can look at various levels (user, clicks) within their funnels which make it a great to understand action and consequence. Ability to create surveys and see sessions, where a survey or feedback response was negative, is what you would want to have.
What do you dislike about the product?
I wish we could have more features and we had one tool for web analytics and customer experience.
What problems is the product solving and how is that benefiting you?
Fraud detection and Follow up
Customer Struggles
Conversion Rate Optimization
Customer Journey
Single view of the customer across devices.
Creating the Abandon cart email process based on Auryc data
Customer Struggles
Conversion Rate Optimization
Customer Journey
Single view of the customer across devices.
Creating the Abandon cart email process based on Auryc data
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Insightful Web Analytics for online growth
What do you like best about the product?
It's easy to use and straightforward. The team at Auryc are always available to answer any questions that you might have and they even provide hands on work if required.
What do you dislike about the product?
So far the service has been great, nothing noteable at the moment.
What problems is the product solving and how is that benefiting you?
Speed of our website, and figuring out where to spend time and resources on our website. Learning more about the traffic flow and how users truly interact with our site.
Outstanding responsiveness and support
What do you like best about the product?
The support I've received from Auryc representatives has been amazing. I applaud them on being timely with answers to questions and their dedication to helping me understand the tool and all it can offer us. In terms of the tool itself, I like how granular you can get on digging into the data. For example I used it last week to find all Internet Explorer 11 users that clicked place an order within a specific time frame, bookmarked it and sent it to our development team to fix an issue we are having with conversions through that browser. The feedback aspect for users of the site is also useful for identifying issues we may be having.
What do you dislike about the product?
I wouldn't say there is anything I dislike. There is so much a client can learn from the tool and trying to teach yourself how to use certain features is very overwhelming. It is important to receive a thorough training to truly reep all the benefits it offers. The development team is also very responsive to questions, issues and requests and has taken some of our suggestions into account and made tweaks to the program itself which is amazing!
What problems is the product solving and how is that benefiting you?
Mainly, we use Auryc to identify and alleviate customer conversion friction. We watch user sessions to find culprits, error messaging, user behavior, etc. The heat, click and scroll maps are great tools for evaluating user experiences in order to optimize our website.
Great customer support from Amod and Team
What do you like best about the product?
Auryc is a good contender in the session recording space. It captures the entire DOM which makes it easy to filter by events. Also, I have seen Auryc saving our sessions though we have crossed the limits which is a really good experience.
Auryc is a very good choice for a session recording tool as it serves all the basic requirements and also Amod (the founder) and his team are very patient and responsive in case of issues. It's really great that the founder itself comes in to solve the issues of the customers.
Auryc is a very good choice for a session recording tool as it serves all the basic requirements and also Amod (the founder) and his team are very patient and responsive in case of issues. It's really great that the founder itself comes in to solve the issues of the customers.
What do you dislike about the product?
It can be more feature-rich overall, and also faster when it comes to dragging between different parts of the video.
Videos are usually memory intensive and maybe that could also be a reason for videos to be slow when its dragged.
It will be great if there is a constant check-in with the customers on how they are using the tool and helping them out with the different functionalities of the tool or have some guided tour/videos in the product. There are so many features in the tool which are buried and it's not easy for us to understand the different functionalities of the tool.
Videos are usually memory intensive and maybe that could also be a reason for videos to be slow when its dragged.
It will be great if there is a constant check-in with the customers on how they are using the tool and helping them out with the different functionalities of the tool or have some guided tour/videos in the product. There are so many features in the tool which are buried and it's not easy for us to understand the different functionalities of the tool.
What problems is the product solving and how is that benefiting you?
We use it mainly for session recording and understanding of how our customers use our product.
We have used it to identify many issues in our product and fix them. Also, we were able to filter events faster because of the entire dom capture. This has helped us figure out issues faster.
We have used it to identify many issues in our product and fix them. Also, we were able to filter events faster because of the entire dom capture. This has helped us figure out issues faster.
Recommendations to others considering the product:
Evaluate the tool in your trial and set up calls with Amod and the team to clear out all your questions.
They are always eager to guide the customers to pick the right tool.
Auryc has support for SSO too which is a plus for enterprise companies.
They are always eager to guide the customers to pick the right tool.
Auryc has support for SSO too which is a plus for enterprise companies.
User Journey Insight
What do you like best about the product?
Being able to view the users experience. Provides insight to how the user uses the site and indicates improvements and issues encountered. Improves customer experience so they do not have to recreate the scenario and send in screenshots.
What do you dislike about the product?
Not all the entry points are being captured yet but will be in the near future.
What problems is the product solving and how is that benefiting you?
Customer issues and adds the ability to provide IT with the user experience leading up to the reported issue.
A great product put out by a passionate dedicated team.
What do you like best about the product?
The ability to quickly review sessions to see how users interact with our application is huge. It allows us to quickly find issues we did not find during QA. It also allows us to see if users are utilizing our application as intended and if not, allows us to quickly pivot our application to meet users intended needs. I also really like how fast the Auryc team responds to questions or feedback. There was an instance where the Auryc application did not meet our full needs and they were able to quickly gather our requirements for what we were hoping the application could do, and quickly implement a new feature within a couple weeks.
I also enjoy the ability to easily create bookmarks for myself on queries that I frequently use. This is great as every user of the application may have a different need for it, so the ability for me to customize for me personally is a big advantage. I can easily open the application and immediately see the stats I want without having to recreate the query every time.
I also enjoy the ability to easily create bookmarks for myself on queries that I frequently use. This is great as every user of the application may have a different need for it, so the ability for me to customize for me personally is a big advantage. I can easily open the application and immediately see the stats I want without having to recreate the query every time.
What do you dislike about the product?
Some of the stats can be a little confusing to understand. I do realize that this is not a true analytics application and that the stats can be a little misleading. However, the Auryc team is quickly able to help break down what the numbers mean and help look into any discrepancies you feel exist. They helped show how to cross check the numbers to help verify they were in fact accurate.
What problems is the product solving and how is that benefiting you?
We are able to watch users interact with new features that were recently launched. It allows us to confirm that the new features are in fact meeting user expectations and find any gaps that were missed. We are also utilizing the application to watch the number of sale failures we are receiving. This allows the team to go in and make sure users are completing their purchases and if not watch to see why they were unable to complete their purchase. Since users can spend a lot of time before making a purchase it's critical to know if there was something on our site hindering them from making their purchase.
Recommendations to others considering the product:
This is something that is vital for sites to have if they want to watch production users user their application. There is nothing better than seeing your customer base use it how they would at home. The information gained from these sessions is critical for any business to verify they are meeting user expecations.
Fantastic web analytics at an unbeatable value
What do you like best about the product?
The team at Auryc has been incredibly helpful, and the software is very robust. My favorite part of Auryc is the ability to retroactively run an analysis. Where in other web analytics tools one must set up metrics and events to measure, with Auryc one can take any interaction and run an analysis.
What do you dislike about the product?
The software is very new, which is always a bit of a gamble but has been a winning bet for us.
What problems is the product solving and how is that benefiting you?
We have run analysis on the effect of the CCPA implementation as well as gotten help with combining online and offline conversions. Auryc has been instrumental in helping understand how changes to our site effect total conversions. Moreover, Auryc has been very nimble in its ability to create custom dimensions.
Recommendations to others considering the product:
Reach out to them now. The team at Auryc is nimble and very willing to help. Honestly, we have tried lots of vendors over the years and Auryc has been one of the best.
Opportunities to improve, courtesy of Auryc
What do you like best about the product?
I really love the breadth of features that Auryc offers. The platform offers many different ways to analyze the customer experience and get relevant feedback.
What do you dislike about the product?
So far, no complaints. The product and the service have both been outstanding.
What problems is the product solving and how is that benefiting you?
We've discovered a number of customer touchpoints that needed fine-tuning to improve the customer experience. Watching session replays has been particularly interesting. Some experiences that we thought were intuitive turned out to be confusing pain points for our customers.
The Voice of Customer feature has also been a great way to connect and get feedback from customers.
The Voice of Customer feature has also been a great way to connect and get feedback from customers.
The Best Analytics Tool I've Used
What do you like best about the product?
The amount of insights Auryc provides. It is unlike any other analytics tool I've ever used.
What do you dislike about the product?
Nothing that I genuinely disliked because the team at Auryc was there every step of the way.
What problems is the product solving and how is that benefiting you?
Auryc was able to give us unbelievable insights into our e-commerce funnel. We've been able to optimize our e-commerce store more and more because of Auryc and double sales.
The sweet blend of UX and technical optimization combined with the visuals.
What do you like best about the product?
Gone are the days of 'unable to recreate'.. We are able to share exact examples of customer pain points and conversion friction with our developers and designers. While session replay is fantastic, it's the additional features and intelligence that truly set Auryc apart from the competition. We are not just discovering issues, Auryc enables us to optimize journeys and grow revenue at scale.
What do you dislike about the product?
Would love to see more instructional videos on usage, how to, use cases etc. There's so much available in the tool and we want to make sure we are mastering the platform.
What problems is the product solving and how is that benefiting you?
We discovered two friction points in our mobile journeys - mobile conversion is up 13% since rolling out the fix and we expect that number to climb. We've been able to optimize landing pages and our overall path to purchase which is helping us reach our aggressive revenue growth targets.
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