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Many insights, as strong as the time you put in
What do you like best about the product?
Powerful ability to hone in on particular actions or stages in a customer journey and dissect them. Retroactively applies most event definitions so you can get a year+ of data as soon as you realize there's something new you want to track.
What do you dislike about the product?
The interface can be difficult to navigate, attempts to be intuitive but at some key points falls short and becomes cumbersome on first build out of a report or event.
What problems is the product solving and how is that benefiting you?
Primarily looking at customer behavior on our product pages and checkout to identify how the page is functioning, where we might be able to reduce friction. Helped identify key difference in conversion % between desktop and mobile, user struggles on sign in page, usage of filters and relation to conversion.
Recommendations to others considering the product:
Invest in learning the nuances and available features. Becomes very powerful as you work with your team and develop an understanding of the depth of information.
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Heap is great!
What do you like best about the product?
Heap is a platform that enables us to us to get the numbers and transform those into a story. What was the customer doing at that point? How can we help him?
What do you dislike about the product?
I wish Heap had a better sync to databases like Snowflake.
What problems is the product solving and how is that benefiting you?
Customer Journey questions. We have been understanding the people that come to our websites better
Recommendations to others considering the product:
Consider manipulating the data in your own warehouse
Amazing analytics platform
What do you like best about the product?
This tool can collect very important amounts of information, it is very easy to use, this platform makes it very easy to create personalized events, it also allows you to track events and extract information from our website, I can track each click and visit of the page, I can also obtain real-time information on user activity, with this tool I can know what type of browser and device users are using, I can also quickly enter and create panels.
What do you dislike about the product?
I do not see anything bad with this product, it offers a great service with excellent results, since I have been using this software I have not had any problems with its operation, I have nothing bad to say about Heap, I am very satisfied with its performance.
What problems is the product solving and how is that benefiting you?
This tool helps me to collect data, it has also allowed me to evaluate how users behave, we can also create events through the platform, it also helped us to track a website in a very simple way, it has also helped us to understand more about users, with this platform we obtain a lot of valuable information.
Recommendations to others considering the product:
It is a great tool to perform deep analysis of good quality, it offers very good metrics, to help you make the best decision, if I recommend it.
Incredible Software And Support For Our Complex Tracking Needs
What do you like best about the product?
The support we have recieved from the Auryc team has been amazing.
The amount of data we can extract is phenomenal and gives us complete transparency of the entire user journey which for our industry is ALOT of separate sessions over 90 days on average.
The amount of data we can extract is phenomenal and gives us complete transparency of the entire user journey which for our industry is ALOT of separate sessions over 90 days on average.
What do you dislike about the product?
There is almost too much data (a downside of our industry and how many sessions we recieve) but we are working with the Auryc team to extract the most critical data and understand our users on a much deeper level
What problems is the product solving and how is that benefiting you?
We have identified many major holes within our sales funnels, many areas in which we can improve our user engagement and many things that have been frustrating our users and undoubtedly affecting our conversion rates.
It has allowed us to really understand exactly how our audience engage with all of our different pieces of content, how they first find us, how they get bought back into our content and how they eventually make a purchase, or more importantly why they do not make a purchase.
It has allowed us to really understand exactly how our audience engage with all of our different pieces of content, how they first find us, how they get bought back into our content and how they eventually make a purchase, or more importantly why they do not make a purchase.
White glove service, powerful tool
What do you like best about the product?
Auryc's developers are extremely attentive and responsive. Anytime I have a question or a want, they always work with me to find a solution! It's also great that the software has integrations for Google Analytics and Optimizely so I can see everything in one place and give additional qualitative and quantitative insights to our analyses. I also love how it's easy to filter to the web sessions that meet certain criteria, and within each session, the recordings skip idle time and are marked where events of interest occur so I don't have to waist time slogging through hours of recordings.
What do you dislike about the product?
Perhaps I'm a little too reliant on Auryc's staff to set things up? But perhaps that's just because I'm still learning. The UI is pretty intuitive and I imagine I'll be much more savvy in no time.
What problems is the product solving and how is that benefiting you?
We are getting additional color to some of the analytics we see with Optimizely and Google Analytics. There are interesting user behaviors that we would NEVER have discovered by just looking at numbers. We have so many new test and design ideas thanks to Auryc.
Recommendations to others considering the product:
Try it out!
Incredibly powerful data and analytic tool
What do you like best about the product?
So far my experience with Amod and his team are the best feature. After that, the session viewer is a real eye opener into user behavior. Finally, reporting features are available that alert us to issues that affect the user experience and conversions.
What do you dislike about the product?
If anything, the sheer quantity and variety of data is daunting. This is really our issue and not the service. To make the most sense of the data, it would help to have a data expert on staff who understands how to absorb the information and create action plans.
What problems is the product solving and how is that benefiting you?
I'll just mention a few:
User pain points in browsing and funnel behavior.
Site errors that are not apparent during in-house testing
Path analysis
The benefits are clear answers and proof of customer behavior.
User pain points in browsing and funnel behavior.
Site errors that are not apparent during in-house testing
Path analysis
The benefits are clear answers and proof of customer behavior.
Recommendations to others considering the product:
Be prepared to invest time. First, understand what it does and why. Next, use it every day to track key performance metrics that you feel are important. Finally, listen to the Auryc team's recommendations. Their insights are invaluable in getting signal from the noise.
Great Onboarding Experience
What do you like best about the product?
We have newly onboarded with Auryc and the team has been incredibly attentive, responsive and eager to find quick solutions as we discover how our business can best utilize brand insights. I was really impressed with the extra attention to ensure our immediate success! The visual elements to these insights are also easy to track and share with our customers. I also really appreciate the proactive communication that Auryc shares on their public slack channel to announce performance bugs or delays etc.
What do you dislike about the product?
Some of the reporting features are not yet fully baked, but this is where the Auryc team has stepped up to immediately offer manual solutions.
What problems is the product solving and how is that benefiting you?
My team has lacked proper reporting to manage our business. We finally have the tools to quickly analyze performance that is both visual with graphs and easy to share with CSV exports for filtering.
Capturing every point in the user journey
What do you like best about the product?
1. The amount of granular data events that can be captured with Auryc is amazing.
2. Session replay is a key feature in not only understanding user behavior but also in identifying areas in which your site needs a little TLC
3. Amod & his team are great and always ready to help with any questions we have - great customer service!
2. Session replay is a key feature in not only understanding user behavior but also in identifying areas in which your site needs a little TLC
3. Amod & his team are great and always ready to help with any questions we have - great customer service!
What do you dislike about the product?
The UI if known how to navigate correctly will give you all the answers you seek. I'm sure the team is working on making it more intuitive.
What problems is the product solving and how is that benefiting you?
Event tracking in an eCommerce website is imperative. With Auryc we are able to capture and replay each and every user action
Recommendations to others considering the product:
To use the tool to its fullest, have periodic calls and training with the team - they're amazing and always ready to help and support
Heap is a tool for successful website analysis
What do you like best about the product?
It is ideal for non-expert users because it has a nice easy and attractive interface, which allows it to quickly adapt to the needs of its users. It allows you to collect email addresses and thus know where the users or clients who visit our websites are from. Track events regarding your products and brands.
What do you dislike about the product?
Most of the tools offer multiple functions that help to optimize the work processes and objectives of a company, but just as they have excellent functions, they also have a high cost, which is an extremely important factor in organizations, more than all in small companies, which are always willing to implement new tools and resources that contribute favorably to their objectives, that is, the tool is very productive but has a high cost that prevents its implementation in small Business.
What problems is the product solving and how is that benefiting you?
We have implemented the tool in the organization's marketing department with the aim of obtaining better web traffic and knowing information that sometimes gets out of hand and overlooked. Thanks to Heap we monitor the events and user behavior regarding our products. At the same time we use it to export the contact details of our most potential clients and organize them according to the actions carried out or the pages visited. It is a very useful tool in our organization because it offers us the ability to collect reports on any action that users have on websites.
Recommendations to others considering the product:
Heap is truly useful in the organization, therefore I would recommend to other users who are still unaware of this software to start incorporating it into their activities since it has productive and favorable functions in the achievements of the company. Through it you can capture every user interaction they have at the time of the visit on your web sites, carry out an event monitoring and program funnels to understand the flow and the loss of users.
See session replays
What do you like best about the product?
- custom dashboard for analytics and session replays
- Amod and team are very proactive/responsive
- Amod and team are very proactive/responsive
What do you dislike about the product?
No major dislikes with the product. Would like more training or educational resources on how to create some of the more custom reports
What problems is the product solving and how is that benefiting you?
Post-production monitoring, user journeys, feature usage, catching any friction points on the website
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