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Great platform
What do you like best about the product?
Easy to implement and use. On the development side, it's got great documentation and is easy to scale.
What do you dislike about the product?
Nothing really. We're able to track anything we like, have granular control of the data being ingested, and minimal impact on site speed.
What problems is the product solving and how is that benefiting you?
It helps us get insights into anything we want, including how effective certain layouts are to conversion, tracing the customer journey, and tracking conversions.
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Built for Product, but still useful for CS
What do you like best about the product?
Heap is able to give us insight into how customers are using our product. Product can get all sorts of granular insights but within CS we stay more high level. Very useful features is seeing what customers are adopting new features that we roll out, or getting a sense of what customers might need additional enablement to get the most out of other features
What do you dislike about the product?
Segments within heap can drive a lot within reporting and if you are not an Admin user, it can be very hard to see behind the curtain to understand the nuances with Segments or even Queries. We had logic in our Customer segment that resulted in our results for past periods changing as time went on which was infuriating for Operations
What problems is the product solving and how is that benefiting you?
Heap helps us report on MAUs, Feature Adoption, Enablement opportunities and overall customer health. Product also has many more use cases, but those are the main ones for CS
Heap has helped us understand our user journey like never before- without code!
What do you like best about the product?
Heap is very easy to use. There is no code required beyond integrating Heap with your website. While we and most companies can look at how many visitors see each page, Heap allows you to track micro steps in your journey such as scrolling down a page so you can address those pain points.
What do you dislike about the product?
It is a little inflexible in a sense if you have a user journey laid out and people visit all the steps but in a different order than you have laid out, they will not be counted as doing that journey.
What problems is the product solving and how is that benefiting you?
Heap is helping us solve the problem of where in our journey visitors are dropping off and where there is friction. This gives us the ability to ab test in a very targeted way
Heap has been really useful for gathering product data! It's not perfect but still great.
What do you like best about the product?
Being able to customize many dashboards
What do you dislike about the product?
The charts are sometimes hard to read if there is a lot of data, and there are limits to how many data points you can include in a single chart.
What problems is the product solving and how is that benefiting you?
In the websites and projects I work on, I need to know how users and customers engage with them. This helps me understand how I can improve the product.
Heap makes my life easy as a Product Manager that needs data support.
What do you like best about the product?
Heap allows me to very easily query almost any data point I could need as a PM. I love that I can also save reports as dashboards to easily share with Stakeholders, so they can reference them anytime they like!
What do you dislike about the product?
I don't dislike much, Heap is overall awesome. The one area I would love to see some improvement in is the ability to schedule a report to run a set time period. This would allow me to keep everything up top date easily.
What problems is the product solving and how is that benefiting you?
Heap solves my data needs as a Product Manager. It allows me to pull out the info I need from our application quickly, without having to rely on more data-savvy team members within our organization.
Heap is a great product analytics tool
What do you like best about the product?
It's easy and incredibly powerful. it helps those who aren't as technical find insights
What do you dislike about the product?
It is rigid and lacks some customabiility and flexibility that I want. If you have a usecase that isn't perfectly aligned, it is not helpful.
What problems is the product solving and how is that benefiting you?
Helps us to see how our site is performing and drive insights.
So much data, its hard to sift through
What do you like best about the product?
I love the options and the simple set up to turn on and off features. I also love the recommended reports.
What do you dislike about the product?
Its hard to sift through the amount of data available, and its difficult to get user-level data.
What problems is the product solving and how is that benefiting you?
We are trying to understand user engagement and how updates affect overall usage of various features. There is a significant benefit to seeing what users are doing in the platform.
Full Featured Addition to Any Marketing Team's Suite of Analytics
What do you like best about the product?
I like Heaps's suite of features the best. All of which are quite robust. Their implementation of funnels is by far the best along with the ability to simultaneously view and define events on your analyzed web pages. Lastly, the snapshot feature is wonderful and I can imagine a lot of use cases for it.
What do you dislike about the product?
I would like a more detailed explanation or documentation on some aspects of reporting features. Most of your analyses tools are very well documented but some such as touchpoint conversions could use some work.
What problems is the product solving and how is that benefiting you?
The primary issues we are solving are funnel analysis through the web pages we own with our various partners. At the moment we are just getting started, but I can see us utilizing Heap to figure out how best to structure and optimize our customer journeys to increase conversion and retention.
from the high level to the granular details...
What do you like best about the product?
The customization is like google analytics on steroids, and the ease of use is unparalleled in this space. You no longer need to be a trained analytics expert to make a great report!
What do you dislike about the product?
A bit of it can be overwhelming at first, this is if you dont take the time to do the tutorials. Overall, the backend can be a bit messy if not clearly labeling report types. Mostly, these are things that companies need to define and are not so much heap issues.
What problems is the product solving and how is that benefiting you?
We want to know every possible detail about the platform we are building and especially the way customers interact with it. Who/what/when/where/why...heap is helping us answer these questions.
Easy to use and consistent
What do you like best about the product?
I was able to jump right in to Heap and start using it. I found it intuitive and easy to work with. It provides the data I need and I can easily export it for other purposes.
What do you dislike about the product?
I don't have anything I dislike as it serves the purpose that I need it for. If I have to go deeper into the product in the future as an admin, my rating may change.
What problems is the product solving and how is that benefiting you?
We have certain real time reporting that we need. Heap provides the data we need to do our jobs.
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