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Heap

Heap | 1

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External reviews

109 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Software

Great insights from the recorded videos

  • November 02, 2018
  • Review provided by G2

What do you like best about the product?
recorded videos that show user's journey
What do you dislike about the product?
navigation in the site is little messy.
What problems is the product solving and how is that benefiting you?
optimize user experience to surface . what need quickly

    Internet

Great tool to get insights into user interactions

  • December 28, 2017
  • Review provided by G2

What do you like best about the product?
Easy to define which events to track, instantly captures all interactions, Heap warehouse in redshift is a great way to get access to historical events.
What do you dislike about the product?
Sometimes the heap-sql sync can run into issues but the heap support team is very useful and instantly help out in solving the issue
What problems is the product solving and how is that benefiting you?
Website Behavior analytics, Funnel, User interactions

    Internet

Flexible analytics platform to track any events

  • December 19, 2017
  • Review provided by G2

What do you like best about the product?
Every time I review a data set, it usually prompts addition questions. I like that Heap captures all event data and allow "after the fact" reports to be created on any data or events.
What do you dislike about the product?
I wish there were some reporting templates or analytics playbooks that creates a set of reports based on analytics best practice.
What problems is the product solving and how is that benefiting you?
Understanding what happens on our website and web app.

    Information Technology and Services

One of the best Analytics

  • June 01, 2017
  • Review provided by G2

What do you like best about the product?
Their feature to create events by clicking on site components is the best. Visualizer that is.
What do you dislike about the product?
It currently satisfies all my needs cant really think of any feature that I dislike. The UI can be more intuitive, thoguh even now it is good but it can further improved.
What problems is the product solving and how is that benefiting you?
I use it for funnel managament, customer drops, to check the feature usage etc. It gives a fair idea about the usage.
Recommendations to others considering the product:
Go for it.

    Information Technology and Services

Easy setup and great ROI

  • December 13, 2016
  • Review verified by G2

What do you like best about the product?
Setting up Heap to track events on my landing page was really easy. There was no need to track numerous events through manual javascript events. Heap allows you to add one JS snippet, and add events through their UI. I primarily use the list report to have a chronological list of visitors and their events.
What do you dislike about the product?
There are a few spots in the app/admin where you can get logged out and not know it until you do a full app refresh.
What problems is the product solving and how is that benefiting you?
I am tracking events on my landing page to further optimize providing the customer the information they need to make an informed decision about signing up.
Recommendations to others considering the product:
Make sure to go all the way through set up to evaluate the product, however, the setup to anyone with a little bit of development is easy and painless!

    Oil & Energy

Good Product

  • December 13, 2016
  • Review provided by G2

What do you like best about the product?
Heap is very full featured and fairly easy to use once you get up to speed. As more of an end user (opposed to someone who integrates it), I am able to drive into data quickly and get the information I need.
What do you dislike about the product?
I think the onboarding/training aspect could be a little better. It was a little rough getting used to everything; however, now that I have it figured out, it's pretty easy to use.
What problems is the product solving and how is that benefiting you?
I am using this to analyze user behavior and usage trends in order to help onboarding efforts in our own software as well as focus development on features used most heavily.
Recommendations to others considering the product:
Make sure you have dedicated developers to get it set up and integrated. Designate a master user to become very familiar with the software and champion the lower experience level users.

    Matthew T.

Great web analytics!

  • December 12, 2016
  • Review provided by G2

What do you like best about the product?
I love how easy it is to view funnels, and chain of events, or use a chain of events as a single "event" to track...the snapshot feature is also awesome! Also the user data - the path the users take is awesome!
What do you dislike about the product?
I wish we could get more built in data such as screen resolution.

I would really like to be able to select a starting event and heap brings up the most common chain of events afterwards that users do - for example "All users that click register" what is the most popular actions they do after, and after that etc. As well as see "All users who didn't retain" what was their chain of actions.
What problems is the product solving and how is that benefiting you?
User retention and engagement.

    Morgan C.

Awesome extra data lens for click activity

  • December 12, 2016
  • Review verified by G2

What do you like best about the product?
Easy to tag actions that are most interesting to you, also easy and intuitive report builder.
What do you dislike about the product?
I lean on Heap for micro interaction monitoring, but gathering macro, aggregate data can be challenging. Their team is awesome at helping out and getting creative, but there are some limitations.
What problems is the product solving and how is that benefiting you?
Understanding content consumption, micro conversions, leading to larger conversion events, to inform our website content strategy.

    Mike S.

Heap empowers me to make data-driven decisions

  • December 12, 2016
  • Review verified by G2

What do you like best about the product?
The best part of Heap is the Visualizer, the point-and-click ability to define events and to retrieve data retroactively.
What do you dislike about the product?
At times, you're not always able to get the events you would like using the point-and-click event defining. One scenario is a drop down menu, it's not always consistent there.

I don't love how the data is define as well. When I set a custom date in a table form, I'd like to see the total numbers for that custom date, now how Heap has it segmented (which requires me to add the numbers)
What problems is the product solving and how is that benefiting you?
We've embarked on a rewrite of our main product. We've been using Heap to understand what features are being used and with what regularity to prioritize and cut features in our new produt

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