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Time to Analysis - instantaneous
What do you like best about the product?
One line setup - was super fast. Plug ang play
What do you dislike about the product?
Bare bone UI. Could be a little bit more fleshed out
What problems is the product solving and how is that benefiting you?
Real time user tracking
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Heap's flexible analytics platform has been massively helpful
What do you like best about the product?
You don't need to necessarily have your entire funnel planned out in advance to use heap. They track everything so you can retroactively change your funnel and still get historical data. This is really useful because as a start up we don't necessarily always know exactly what we want to track. With most other platforms you need to define this in advance.
What do you dislike about the product?
The loading times for some of the reports are a bit slow.
What problems is the product solving and how is that benefiting you?
We solely use heap for our web analytics and it's given us a lot of insight into our users/conversions metrics/pages etc.
Recommendations to others considering the product:
Give it a try... It is so much more flexible than other solutions we have seen.
Awesome extra data lens for click activity
What do you like best about the product?
Easy to tag actions that are most interesting to you, also easy and intuitive report builder.
What do you dislike about the product?
I lean on Heap for micro interaction monitoring, but gathering macro, aggregate data can be challenging. Their team is awesome at helping out and getting creative, but there are some limitations.
What problems is the product solving and how is that benefiting you?
Understanding content consumption, micro conversions, leading to larger conversion events, to inform our website content strategy.
Review for Heap
What do you like best about the product?
My entire team including visual designer easily user Heap to make data-driven decisions.
What do you dislike about the product?
I do not' use it as much as I would like.
What problems is the product solving and how is that benefiting you?
Better understanding of how users use our site.
Amazing Insights
What do you like best about the product?
I like that Heap allows me to see insights with minimum effort.
What do you dislike about the product?
It doesn't track page views. (I know..I know...it's not as insightful. But sometimes it's just nice to know high level)
What problems is the product solving and how is that benefiting you?
I am working to make our app easy for our customers to use. It has helped me to see where users might get stuck.
An amazing tool for web analytics
What do you like best about the product?
Simple, great user experience, easy access to the required info.
Most importantly, it was very easy to set up and the visualizer module helps in this process.
Most importantly, it was very easy to set up and the visualizer module helps in this process.
What do you dislike about the product?
The system offers complicated features, for someone looking for simple analytics, like the number of visitors, it is still a short learning curve.
What problems is the product solving and how is that benefiting you?
I can keep track of the visitors, revisits, retention, etc.
The number of options are comprehensive.
The number of options are comprehensive.
Recommendations to others considering the product:
Highly recommended.
So far, the product has been quite solid and the CS has been great!
What do you like best about the product?
I think the Customer Service is what stands out the most for me. Always willing and ready to answer questions and respond swiftly!
What do you dislike about the product?
I little limited with the 'sort by group'
What problems is the product solving and how is that benefiting you?
Our app is basically a select number of user flows. We really are using Heap to ensure the path of least resistance.
Heap empowers me to make data-driven decisions
What do you like best about the product?
The best part of Heap is the Visualizer, the point-and-click ability to define events and to retrieve data retroactively.
What do you dislike about the product?
At times, you're not always able to get the events you would like using the point-and-click event defining. One scenario is a drop down menu, it's not always consistent there.
I don't love how the data is define as well. When I set a custom date in a table form, I'd like to see the total numbers for that custom date, now how Heap has it segmented (which requires me to add the numbers)
I don't love how the data is define as well. When I set a custom date in a table form, I'd like to see the total numbers for that custom date, now how Heap has it segmented (which requires me to add the numbers)
What problems is the product solving and how is that benefiting you?
We've embarked on a rewrite of our main product. We've been using Heap to understand what features are being used and with what regularity to prioritize and cut features in our new produt
Easy Implementation, Impossible to Analyze
What do you like best about the product?
By far, the installation and the ability to track all activity retroactively is the key feature for this product. It does mean that once things are up and running, which requires just one line of JS, you are tracking everything.
What do you dislike about the product?
The ability to analyze is ridiculously bad. I've been doing web analytics for four years now, and I'm pretty good at it. I find that usually the third level of drill down is where you start getting an answer to your question, and Heap just doesn't allow enough in depth analysis. It feels like an overall funnel analysis tool, and its reporting is just so incredibly basic. It was essentially useless for analysis and acts almost as a glorified tag manager. It also doesn't actually record form fields very well.
What problems is the product solving and how is that benefiting you?
This was an attempt to be able to do more in depth tracking of funnels and product optimization, but it's been bad enough that we're just stripping it out. We were hoping that it would be a suitable, enterprise level replacement for Adobe Analytics, but at the end of the day, it was a disappointment and we decided on Adobe Analytics instead.
Recommendations to others considering the product:
Just don't do it. If you can't afford a true enterprise analytics system, stick with Google Analytics. If you can, try damn near anything else. I've been unable to set up what I consider basic reporting.
Automatic Event Tracking goes a long way!
What do you like best about the product?
Heap's automatic event tracking makes implementing this engagement analytics platform a breeze. Once the scripts are on the site, every data point is recorded and stored on Amazon Redshift so when you add an event at a later date, it retroactively pulls the data from when the script was first placed on the page(s). This is a really powerful feature to have if you forget to add events during the onboarding process.
What do you dislike about the product?
The reporting dashboard could use some improvement on since it's not as intuitive as other platforms. This is probably where Kissmetrics has the upper hand since it's easier to dig deeper in their interface.
What problems is the product solving and how is that benefiting you?
We are using Heap to figure out which cohorts are staying on longer as subscribers based on their actions pre- and post-login. It's helpful to group together several events to see if there's any correlation to them being long time customers.
This obviously helps us determine which types of content may be influencing users more than others and guides us in our CRO efforts.
This obviously helps us determine which types of content may be influencing users more than others and guides us in our CRO efforts.
Recommendations to others considering the product:
The automatic event tracking goes a long way but your team needs to be proactive in defining events and make sure that when pages are rebuilt, old events are mapped to new events since these are defined in Heap using CSS Selectors.
The Visualizer feature makes it very easy to add events to track, which took forever in Google Analytics because we had to get the tech team involved each time.
The Visualizer feature makes it very easy to add events to track, which took forever in Google Analytics because we had to get the tech team involved each time.
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