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Eye opening visibility into user actions with your products
What do you like best about the product?
Auto tracking of all events; the ability to add events through visualizer, creating funnels.
What do you dislike about the product?
I wish you had the ability to run experiments. It would be a dream!
What problems is the product solving and how is that benefiting you?
Improving UX, optimizing funnels.
Recommendations to others considering the product:
Strongly recommend Heap. It logs every event / interaction users have with your product. You can get visibility into segments, funnels, cohorts and optimizing your users' experience. I'd be flying bling without Heap.
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Flexible analytics platform to track any events
What do you like best about the product?
Every time I review a data set, it usually prompts addition questions. I like that Heap captures all event data and allow "after the fact" reports to be created on any data or events.
What do you dislike about the product?
I wish there were some reporting templates or analytics playbooks that creates a set of reports based on analytics best practice.
What problems is the product solving and how is that benefiting you?
Understanding what happens on our website and web app.
Really helpful to see how users navigate the site
What do you like best about the product?
Heap is easy to use and lets product managers make decisions better. Heap also has a friendly pricing model.
What do you dislike about the product?
Nothing really! Heap has been pretty useful for the team.
What problems is the product solving and how is that benefiting you?
We installed that for Product managers to understand how users are understanding the workflow in the web application. It lets you follow which pages the users viewed to achieve their work. With that data we design better dashboards to show what users want to see most.
its a helpful tool but data wasn't too accurate
What do you like best about the product?
the functionality. It's easy to create user behavior funnels
What do you dislike about the product?
the accuracy of data was consistently wrong
What problems is the product solving and how is that benefiting you?
Im trying to understand where the drop off is with my users coming from different marketing channels.
Recommendations to others considering the product:
look at mixpanel or amplitude
Great for Sales Teams --- Shows you which customers are active
What do you like best about the product?
Heap sends me a report every morning showing me which trial customers are actively engaged in the trial and the number of page views. I know where to focus my outreach efforts.
What do you dislike about the product?
The data is buggy at times---- not sure if a Heap issue or the way I set it up. Old trials no longer active show page views.
What problems is the product solving and how is that benefiting you?
Understanding customer use and frequency. Sales have gone up since deploying Heap.
Heap Analytics
What do you like best about the product?
More features than I need; free service; decent tech support
What do you dislike about the product?
Somewhat of a learning curve; no WordPress plugin
What problems is the product solving and how is that benefiting you?
I need a visualization tool for analytics so I could show interaction with websites in creative ways.
Recommendations to others considering the product:
Follow the implementation guide before you start installing!
Great and simple tool!
What do you like best about the product?
The simplicity of this tool is amazing. You can map events on your website without any coding or knowledge of programming.
What do you dislike about the product?
To be honest I haven't found things that I really dislike. It's doing what it suppose to do very well.
What problems is the product solving and how is that benefiting you?
Finding out how many visitors are reaching specific parts of the website and doing events. Conversion ratio measuring with this tool is really simple.
Recommendations to others considering the product:
If you're looking for a tool that helps to measure conversion rates of your customers actions on your website, HeapAnalytics stands out as a simple tool that can do it all.
Great tool to have!
What do you like best about the product?
Heap helps when trying to really dig into user behaviour. It allows for multiple actions, views, clicks, etc. to be grouped and filtered. I especially like the ability to have specific filters to know more about our prospects.
What do you dislike about the product?
Sometimes the data gets funny and we always have to tweak it to get to the final numbers. The best way to get about this is to look across multiple data sources and have a fact check on each and every number you get. Once you find out that things are almost the same, then you can start to relay on it completely. Before, that, it's best to double check the numbers.
What problems is the product solving and how is that benefiting you?
Data collection and analysis.
Recommendations to others considering the product:
I would recommend Heap, just make sure of the price-value for you.
Best analytics tool out there
What do you like best about the product?
Once upon a time, there were a few names trying to compete in the analytics market; then came Heap and changed everything. They figured out a way to track all the events on your web page without you telling them what to track. That's a game changer. Track first, build your funnel later.
What do you dislike about the product?
I guess one of the few things I would improve is to be able to create an event for a button based on the route that link was clicked in.
What problems is the product solving and how is that benefiting you?
It's been definitely helpful for improving my funnel. By running experiments I've been able to tweak some texts and button placements and see how they influence the conversion rate.
Recommendations to others considering the product:
It's a no-brainer. Even if you already use another tool, give Heap the chance and implement it along your current analytics tool. It will help a lot.
Heap hits the mark for me
What do you like best about the product?
I like how easy it is to set parameters.
What do you dislike about the product?
There's nothing I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Heap gives me insight into what we call "proprietary" data. These unique to our business data points become the basis for marketing materials.
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