I have worked with New Relic for approximately three to four years.
New Relic: the Observability Platform
New RelicExternal reviews
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Boosts application visibility and performance with intuitive dashboards and alerts
What do you like best about the product?
New Relic's Dashboards and alerting system - They provide clear visibility into application performance and help the team resolve issues quickly. Also, Customer support is best.
What do you dislike about the product?
The initial setup and advance customization can be complex without sufficient knowledge.
What problems is the product solving and how is that benefiting you?
New Relic solves challenges in application performance monitoring, real-time issue detection, and system observability. This helps our team quickly identify and resolve problems, improving uptime, user experience, and operational efficiency.
Powerful Unified Observability, but Onboarding Can Be Overwhelming for New Users
What do you like best about the product?
What I like best about New Relic is its comprehensive, unified observability platform that provides real-time insights across the entire software stack. In a world where system complexity is increasing, New Relic simplifies monitoring by bringing together metrics, logs, traces, and events in a single pane of glass.
What do you dislike about the product?
One area where I believe New Relic has room for improvement is the complexity of initial setup and instrumentation, especially for teams new to observability. While the platform offers powerful capabilities, the onboarding process—configuring agents, dashboards, and alerts—can feel overwhelming without prior experience. That said, I’ve seen that New Relic continues to invest in improving documentation, automation, and guided experiences, which shows a commitment to addressing this.
What problems is the product solving and how is that benefiting you?
New Relic helped on Custom instrumentations & mobile breadcrumb for Mobile side monitoring.
Comprehensive Observability with Powerful Insights, but Requires Planning and Expertise
What do you like best about the product?
Real-time monitoring and alerting have been instrumental in allowing us to quickly detect and address issues before they affect our users. The detailed insights into application performance, especially the option to drill down into specific transactions and traces, are incredibly useful. Additionally, the customizable dashboards and smooth integrations with other tools, along with the flexibility to design personalized views, contribute greatly to its versatility.
What do you dislike about the product?
The initial setup can be quite complex, as configuring agents and integrations often takes considerable time, especially for those new to the platform. The pricing model is another concern, since costs may rise rapidly as data ingestion increases, which makes it difficult to predict expenses. Additionally, there is a notable learning curve for advanced features, with some functionalities demanding substantial time and expertise to utilize effectively.
What problems is the product solving and how is that benefiting you?
New Relic has been instrumental in helping us tackle performance visibility and reliability issues throughout our applications and infrastructure. With its real-time monitoring, comprehensive transaction tracing, and proactive alerting, we have been able to significantly decrease our mean time to resolution (MTTR). As a result, our system uptime has improved, the user experience has been enhanced, and our teams are now better equipped to make informed, data-driven decisions regarding capacity planning and optimization.
Front end monitoring and graphql
What do you like best about the product?
I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient.
What do you dislike about the product?
Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays.
What problems is the product solving and how is that benefiting you?
This tool provides effective front-end monitoring, capturing JavaScript errors, AJAX requests, and web vitals. It helps me keep track of important metrics and issues that can affect user experience on the site.
Real time data provider with best quality work
What do you like best about the product?
New relic is provides real time data that important for our business purpose
What do you dislike about the product?
Cost management and sometimes its hard to get new things
What problems is the product solving and how is that benefiting you?
New relic is gives logs , java error, helps for real time data, Http response code . that important things for us.
My review on New Relic
What do you like best about the product?
New Relic has a huge number of features that help with monitoring the environments.
What do you dislike about the product?
I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me.
What problems is the product solving and how is that benefiting you?
New is providing alerts for Performance/Synthetics and Errors in the logs, which enables us to quickly identify and address issues as they arise.
Reliable observability suite for modern monitoring needs
What do you like best about the product?
New Relic delivers real-time and in-depth monitoring across our entire technology stack, making it easy to visualize application and infrastructure health through highly customizable dashboards. The anomaly detection and automated alerts help proactively resolve issues before they impact end users, and integrations with other tools are quick to set up. Overall, New Relic enables fast, data-driven decisions and reduces manual troubleshooting by providing actionable insights.
What do you dislike about the product?
The platform has a learning curve, especially when using advanced features like distributed tracing and custom dashboards, which can require additional training for new users. The pricing model is sometimes confusing, with separate charges for different modules and data limits, so it’s important to monitor usage and understand the billing details. Documentation updates can lag behind new feature releases, leading to occasional onboarding challenges.
What problems is the product solving and how is that benefiting you?
New Relic is helping us address several key challenges related to performance monitoring, incident troubleshooting, and maintaining a superior customer experience across large-scale cloud applications.
Using New Relic, our teams can proactively monitor application and infrastructure health to quickly identify performance bottlenecks and anomalies before they impact customers. For example, real-time tracking of transactions—like order processing or checkout flows—helps pinpoint slow queries and resource-intensive processes, enabling engineers to optimize code and system resources for a seamless user experience.
The ability to visualize dependencies, receive automated alerts, and drill down into incidents with distributed tracing drastically reduces investigation times and minimizes downtime for Commerce and Experience Manager platforms. This comprehensive observability ensures that service reliability and scalability goals are met while empowering teams to deliver quality software and new features faster, directly benefiting both the business and its customers
Using New Relic, our teams can proactively monitor application and infrastructure health to quickly identify performance bottlenecks and anomalies before they impact customers. For example, real-time tracking of transactions—like order processing or checkout flows—helps pinpoint slow queries and resource-intensive processes, enabling engineers to optimize code and system resources for a seamless user experience.
The ability to visualize dependencies, receive automated alerts, and drill down into incidents with distributed tracing drastically reduces investigation times and minimizes downtime for Commerce and Experience Manager platforms. This comprehensive observability ensures that service reliability and scalability goals are met while empowering teams to deliver quality software and new features faster, directly benefiting both the business and its customers
A Game-Changer for Application Performance Monitoring
What do you like best about the product?
The dashboards are excellent real-time observability across applications, infrastructure, logs and traces all in one unified platform makes diagnosing issue much faster.
Alerting system is robust and proactive, when something goes wrong or a metric crosses a threshold, I get notified quickly, which helps prevent downtime.
Deep integration works well with many languages, cloud services, and platforms which is helpful in polyglot environment.
Alerting system is robust and proactive, when something goes wrong or a metric crosses a threshold, I get notified quickly, which helps prevent downtime.
Deep integration works well with many languages, cloud services, and platforms which is helpful in polyglot environment.
What do you dislike about the product?
Learning curve is steep for new users, especially those without deep experience in observability or monitoring tools, it can be overwhelming to set up all the agents, decide what metrics to collect, build dashboards.
As usage grows (more hosts, more data ingested , more retention), the cost can escalate and pricing tiers or billing can become confusing.
As usage grows (more hosts, more data ingested , more retention), the cost can escalate and pricing tiers or billing can become confusing.
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor our entire application and infrastructure in real time.
It quickly alerts us when something goes wrong like a sudden spike in errors or slow response times, so we can fix issue before users are affected.
It also gives deep insights into performance bottlenecks, database queries and API latency, which helps our team optimize code and improve system reliability.
overall, it saves us hours in troubleshooting and makes our apps run smoother and faster.
It quickly alerts us when something goes wrong like a sudden spike in errors or slow response times, so we can fix issue before users are affected.
It also gives deep insights into performance bottlenecks, database queries and API latency, which helps our team optimize code and improve system reliability.
overall, it saves us hours in troubleshooting and makes our apps run smoother and faster.
Great for infra monitoring
What do you like best about the product?
new relic interface is pretty user friendly
What do you dislike about the product?
sometimes nrql its kinda difficult to understand or to create query’s
What problems is the product solving and how is that benefiting you?
we have a lot of IIS applications and we use APM to find the main bottleneck
Has improved monitoring efficiency with robust alerting and automation features
What is our primary use case?
What is most valuable?
The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer.
It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What needs improvement?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can predict anomalies, and even though anomaly prediction is already there, it can be improved.
Using real-time data, if there are any malicious patterns or something happening, they can identify those. They really need to stream the data and have something important running, such as predicting or identifying any suspicious activity. If they could develop these features, it would be very beneficial.
What do I think about the stability of the solution?
In my opinion, New Relic is a stable solution.
How are customer service and support?
I would rate the technical support from New Relic as nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of New Relic is pretty easy. It is very well documented.
What about the implementation team?
The deployment of New Relic was done in-house.
What was our ROI?
I am not sure about ROI as I have not gone over that. However, it reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What other advice do I have?
I have experience with various Amazon solutions, but I am not really involved in the data-related role. My scope is that I work within some specific services. In my organization, I am part of an engineering team where I work only with these specific things. I love to explore these things, but I do not have much hands-on experience, and I am not a subject matter expert.
I have worked with Zabbix and Grafana. Grafana is a visualization tool that allows you to ingest existing data and visualize it while taking a report out of it. It is a great monitoring dashboard tool. Currently, in my company, they are using other solutions DataDog and New Relic. However, I would choose Grafana. It is open-source, and the enterprise edition is also available. The open-source version is more than enough for an enterprise to have their data visualized.
New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data. Organizations might use New Relic because they want their data stored and they want the support. It works as a whole monitoring solution, including logging, monitoring, and application profiling tools. It has a good set of API for managing alerts, and many automations can be done in New Relic. It is an enterprise solution that requires payment.
I rate New Relic eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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