PCI Pal Agent Assist and Digital industry-first cloud-based secure payment services that allow your agents to easily and securely take card payments from live customers. Unlike lesser solutions that can leak data, or approaches like pause-resume of call recoding, there is never the chance that your agents or environment will be exposed to sensitive data.
Served entirely from Amazon Web Services (AWS), our solutions are designed to scale with any size organization and can integrate with your existing payment provider(s). Our patented, Level 1 PCI DSS certified solutions are built around your existing contact center and processes so your customer service operation will offer a superior experience for both the agent and the customer while keeping the two in continuous communication throughout the journey. As part of our service, we provide customers with an annually updated Attestation of Compliance (AOC) allowing you to easily and readily document compliance with your auditor or QSA. Contact us to discuss implementation requirements, or how PCI Pal Agent Assist and Digital can solve multiple challenges in your contact center, please reach out to us via email at awsmarketplace@pcipal.com  or by telephone +1 866-645-2903.