Sold by: Upland SoftwareÂ
Deployed on AWS
Vendor Insights
Enable AI experiences that drive productivity in your organization through word-class search, discovery, generation, and augmentation.
4.5
Overview
BA Insight unlocks and powers enterprise AI investments like BedRock, Rekognition, and other AWS AI technology, through the core use-cases of search, discovery, augmentation, generation, and delivery to improve workplace productivity. With 95+ connectors, BA Insight delivers an exceptional experience that focuses on the access, preparation, and delivery of knowledge for your end users that brings real value through search, generation, and agentic experiences.
With 20+ years experience, we work directly with your organization to build a platform that fits your unique needs around Kendra engine. From connectivity through our 95+ connectors, enriching data for increased searchability and optimal AI output, to providing a rich user interface to properly expose information to users in their native workflows, our platform maximizes your AI investment with world class search, discovery, and generation.
BA Insight platform has out of the box connectors for some of the most popular applications, including: Aderant,, Confluence, Confluence Cloud, Box, Egnyte, Elite/3E, File Share, Google Drive, iManage Work, iManage Cloud, Microsoft Exchange, Microsoft SQL Server, Microsoft Teams, MySQL, Nasuni, NetDocuments, Objective, OneDrive for Business, OpenText Documentum, OpenText Documentum (Cloud), Practical Law, Salesforce, ServiceNow, ServiceNow Cloud, SharePoint 2019, SharePoint Online, Sitecore, Veeva Vault, Website Crawler and more! With our connector framework, we have the ability to build and scale as your needs grow.
Learn more about our 95+ Connectors: https://www.bainsight.com/indexing-connectors/Â
To ensure you are always finding what you are searching for and guaranteeing the best output from AI. We enrich and augment your enterprise data to reduce hallucinations and maximize output. Our custom-built UI allows for the safe delivery of information, via search query, AI generation, or even an agentic experience that can be delivered directly into your user native workflow. Through access, preparation, and delivery, BA Insight AI enablement platform takes enterprise productivity to a new level, with real return on value for your BedRock, Rekognition, or other AWS AI project!
For questions and/or custom pricing, please contact kcmpartner@uplandsoftware.com .
Highlights
- Drive tangible productivity, efficiency, and collaboration with a connected and secure AI enablement platform that features world-class search, discovery, generation, and augmentation.
- Leverage best in class metadata enrichment tools like AutoClassifier to categorize, enrich, and augment enterprise knowledge for better findability and better AI consumption.
- Power Kendra search by using BA Insights 95 plus connectors, to enable intelligent enterprise search.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Base Package | BA Insight for Kendra with up to 2 Connectors and up to 2500 users | $105,000.00 |
Vendor refund policy
Please contact Upland BA Insight partnership team kcmpartner@uplandsoftware.comÂ
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
24x7x365 management, monitoring, backup, disaster recovery, etc. BA Insight team manages the software including installations/upgrades/updates and troubleshooting. Please contact kcmpartner@uplandsoftware.com for further assistance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Upland Software
By Elastic
By Blend
Top
100
In Natural Language Processing
Top
10
In Databases & Analytics Platforms
Top
10
In Managed Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Enterprise Connector Framework
Supports 95+ out-of-the-box connectors for enterprise applications including SharePoint, Salesforce, ServiceNow, and file sharing platforms
Metadata Enrichment
Utilizes AutoClassifier tool for categorizing, enriching, and augmenting enterprise knowledge to improve searchability and AI output
AI Technology Integration
Enables integration with AWS AI technologies like Bedrock and Rekognition for advanced search and discovery capabilities
Data Preparation Mechanism
Implements custom data access, preparation, and delivery processes to reduce AI hallucinations and optimize information retrieval
Intelligent Search Engine
Provides advanced search, discovery, generation, and augmentation capabilities with custom-built user interface for native workflow integration
Vector Database Capabilities
Advanced vector database supporting generative AI, semantic search, and machine learning model integration through a unified API
Observability Integration
Comprehensive visibility across AWS and hybrid environments with over 400 integrations including CloudWatch, CloudTrail, EC2, and S3
Security Analytics
AI-driven security analytics platform with advanced threat detection and cross-attack surface analysis capabilities
Open Telemetry Support
Native OpenTelemetry (OTel) compatibility for extensible and interoperable performance monitoring
Multi-Infrastructure Deployment
Flexible deployment options across serverless, cloud, and on-premises infrastructure with enterprise-grade security
Artificial Intelligence Framework
Advanced AI technologies integrating Machine Learning and Generative AI capabilities
Cognitive Search Technology
Context-aware search mechanism enabling intelligent data retrieval and analysis
Insight Generation
Automated intelligent insight extraction from complex data sources using advanced algorithmic techniques
Data Processing Engine
Customizable platform for transforming raw data into actionable business intelligence
Multi-Domain Compatibility
Supports implementation across diverse enterprise environments with proven cross-regional effectiveness
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
-
-
-
-
-
No security profile
Standard contract
No
No
Customer reviews
Ahmad Z.
Streamlined Enterprise Search with Robust Integrations
Reviewed on Nov 20, 2025
Review provided by G2
What do you like best about the product?
I appreciate that Upland BA Insight brings all my information into one unified platform, which significantly simplifies my work by allowing me to quickly find documents from various systems like SharePoint, Teams, and email without the need to switch apps. The intelligent search capability, powered by AI, enhances my experience by providing accurate recommendations and automatic tagging, making it easier to locate the right information even if it's hidden across different platforms. I love how Upland BA Insight connects all our data sources seamlessly, making knowledge discovery much more efficient for our team through features like relevance ranking and natural-language search. The ease with which Upland BA Insight integrates with other Upland products and the benefit of 95+ out-of-the-box connectors truly stand out, streamlining our operations and eliminating the need for constant app-switching. The smooth rollout process was another highlight, as it was low-code and well-documented, allowing us to get up and running quickly with the support team ready to assist whenever necessary. Overall, Upland BA Insight's capabilities have significantly boosted our productivity by just making everything more accessible and efficiently organized.
What do you dislike about the product?
{"Sometimes the search indexing takes a while to update, so new documents don’t appear immediately.","Some of the connectors require configuration time and can be a bit complex to set up without technical help.","The user interface could be more modern and intuitive.","The initial setup and customization can feel overwhelming for new users. A smoother onboarding or more step-by-step guidance would help.","Occasionally, the relevance of search results could be improved. Sometimes I have to refine my keywords to get the exact document I want."}
What problems is the product solving and how is that benefiting you?
I use Upland BA Insight to unify search across systems, reducing time spent locating files, improving knowledge sharing, and enhancing data organization with fast, accurate results. It eliminates manual tagging with AI classification and boosts team productivity through seamless integration.
Abhay K.
Powerful Integrations, Challenging Setup
Reviewed on Nov 19, 2025
Review provided by G2
What do you like best about the product?
I appreciate Upland BA Insight for its powerful integration capabilities that connect multiple enterprise systems, offering a unified and accessible search experience across various platforms. This is especially beneficial for tasks such as retrieving client-specific information dispersed across multiple repositories or quickly accessing project plans and contracts. Its ability to eliminate data silos by connecting to and indexing information from numerous applications and file systems, including both cloud and on-premises sources, is invaluable. Furthermore, the integration with major platforms like Microsoft 365, SharePoint, Amazon Web Services, and Elasticsearch highlights its versatility and enhances its functionality for enterprise AI search and knowledge management solutions.
What do you dislike about the product?
I find Upland BA Insight's initial setup complex and costly, requiring significant IT involvement, which makes it challenging for basic users and a poor fit for smaller businesses. There are also the occasional performance issues, particularly when handling large datasets, which can slow down operations. The search functionality could be more accurate, and there is limited customization available. Additionally, the editor is less feature-rich compared to popular solutions like Microsoft Word.
What problems is the product solving and how is that benefiting you?
I use Upland BA Insight to eliminate data silos, integrating numerous systems for unified data access. Its powerful integration offers quick data retrieval, essential for accessing client info and project plans across platforms.
Usman A.
A solid tool with room for improvement
Reviewed on Mar 04, 2025
Review provided by G2
What do you like best about the product?
I really appreciate its intuitive interface and how seamlessly it integrates with existing workflows. The ability to quickly access and analyze data makes decision-making much easier. It’s a reliable tool that helps streamline processes efficiently.
What do you dislike about the product?
While it’s a great tool, it sometimes feels a bit sluggish when handling large datasets. The customization options could also be improved to better fit specific business needs. A little more flexibility would go a long way!
What problems is the product solving and how is that benefiting you?
Upland BA Insight helps streamline data management and reporting, reducing manual effort and improving accuracy. It makes analyzing business trends easier, which allows for better decision-making and efficiency across teams
Internet
Great experience
Reviewed on Feb 14, 2025
Review provided by G2
What do you like best about the product?
The best thing about Upland BA is its ability to integrate with multiple enterprise systems. In this way, information is easily accessible and searchable accross multiple platforms.
What do you dislike about the product?
The initial setup may be a bit tedious for the basic user, involving a learning curve.
What problems is the product solving and how is that benefiting you?
It helps solve the problem of information fragmentation.
Financial Services
Solid Search Solution with Room for Improvement
Reviewed on Feb 13, 2025
Review provided by G2
What do you like best about the product?
I think that Upland BA Insight does a great job of integrating multiple data sources and making enterprise search more intuitive and easy to use, I think the search capabilities that it provides are impressive.
What do you dislike about the product?
I feel that the platform is great, but the initial setup was a bit complex and required more IT involvement than expected. Some integrations could be smoother, and response times in the UI are occasionally laggy.
What problems is the product solving and how is that benefiting you?
BA Insight has helped streamline access to critical data, reducing search times and improving decision-making. Our team can now find relevant documents much faster, ultimately boosting overall productivity.