AWS Marketplace: BA Insight for Amazon Kendra

Overview

Create AI Driven Connected and Personalized Search Experiences for Employees, Customers and Web Visitors

BA Insight for Amazon Kendra is an advanced AI driven search solution built on Kendra. It combines BAIs User Experience Platform with connectors to 80 plus systems to securely create a Kendra index delivering intelligent, web like search experiences that leverage Amazon AI capabilities to provide Natural Language Processing, Text Analytics, and Machine Learning based recommendations for corporate websites, customer portals, and enterprise search.

Connect your data. BAI has out of the box connectors for: Aderant Adobe Experience Manager Alfresco Amazon Aurora, RDS and S3 Azure SQL Bentley Bing News and Web Box Confluence CuadraSTAR Deltek DISQOVER Egnyte Elite 3E EMC eRoom File Shares Google Cloud SQL and Drive HP Consolidated Archive, EAS and Zantaz HP TRIM IBM Connections, Content Manager, DB2, FileNet P8, Lotus Notes and WebSphere iManage Cloud & Work Jira Jive Kaltura LDAP LegalKEY LexisNexis InterAction MediaPlatform PrimeTime Microsoft OneDrive, Dynamics, Exchange, SharePoint, SharePoint Online, Teams and Yammer Microsoft SQL MySQL NetDocuments Nuxeo Objective OpenText Documentum, Livelink RM, and eDOCS DM Oracle Database, WebCenter, UCM Stellent PostgreSQL Practical Law ProLaw RightFind SalesForce SAP ERP and HANA ServiceNow Sitecore Veeva Vault Veritas Enterprise Vault Websites West km Workplace by Facebook Xerox DocuShare

Highlights

Migrate traditional keyword search engines into Amazon Kendra, enabling cognitive search on a single unified platform.
Combine existing enterprise, application, or departmental search solutions, like Elasticsearch, with Kendra, enabling cognitive search and natural language queries side by side.
Power Kendra search by using BA Insights 80 plus connectors, to enable intelligent enterprise search.

Details

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BA Insight

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

BA Insight for Amazon Kendra

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (1)

Info

Dimension	Description	Cost/12 months
Base Package	BA Insight for Kendra with up to 2 Connectors and up to 2500 users	$105,000.00

Vendor refund policy

Please contact BA Insight sales, bainsight_sales@uplandsoftware.com

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Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Complete list of Available Connectors

BA Insight SmartHub

BA Insight for Amazon Kendra - Product Details

Support

Vendor support

24x7x365 management, monitoring, backup, disaster recovery, etc. BAI manages the software including installations/upgrades/updates, troubleshooting bainsight_support@uplandsoftware.com

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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21 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Internet

Great experience

Reviewed on Feb 14, 2025

Review provided by G2

What do you like best about the product?

The best thing about Upland BA is its ability to integrate with multiple enterprise systems. In this way, information is easily accessible and searchable accross multiple platforms.

What do you dislike about the product?

The initial setup may be a bit tedious for the basic user, involving a learning curve.

What problems is the product solving and how is that benefiting you?

It helps solve the problem of information fragmentation.

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Financial Services

Solid Search Solution with Room for Improvement

Reviewed on Feb 13, 2025

Review provided by G2

What do you like best about the product?

I think that Upland BA Insight does a great job of integrating multiple data sources and making enterprise search more intuitive and easy to use, I think the search capabilities that it provides are impressive.

What do you dislike about the product?

I feel that the platform is great, but the initial setup was a bit complex and required more IT involvement than expected. Some integrations could be smoother, and response times in the UI are occasionally laggy.

What problems is the product solving and how is that benefiting you?

BA Insight has helped streamline access to critical data, reducing search times and improving decision-making. Our team can now find relevant documents much faster, ultimately boosting overall productivity.

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Computer Software

Best search solution

Reviewed on Feb 12, 2025

Review provided by G2

What do you like best about the product?

Its a very usefull tool and provide a great solution.

What do you dislike about the product?

There is nothing that I don't like about BA insight.

What problems is the product solving and how is that benefiting you?

It makes easy to resolve some search issues and it saves a lot of time

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Anmol C.

Easy to Use

Reviewed on Feb 10, 2025

Review provided by G2

What do you like best about the product?

I really like it's integration with other upland products. It's easy to use with great customer support.

What do you dislike about the product?

Compared to other platforms it does feel a bit outdated and lacks customisations.

What problems is the product solving and how is that benefiting you?

It's automating the process of business analysis and improving decision making for me and my firm

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Pharmaceuticals

Powerful indexing and federated search tools

Reviewed on Nov 20, 2024

Review provided by G2

What do you like best about the product?

Using BA Insight tools in both backend and frontend operations. These tools are incredibly powerful, easy to implement and robust, allowing us to seamlessly index from various sources to a centralized location including Gen AI (RAG) . Additionally, their SmartHub interface enables AI driven/federated search while maintaining user content/security, with no performance degradation on either end. SmartHub is capable to integrate/pull with different backend/sources.

Moreover, the support and service team at BA Insight is remarkably knowledgeable and always ready to assist. Their expertise in the search domain has been invaluable to us.

What do you dislike about the product?

It would be highly beneficial to consider supporting Azure containers for solutions.

What problems is the product solving and how is that benefiting you?

allows federator search by bringing content to central place from different source systems like servicenow, open text/documentum, sharepoint online and S3.

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