Rapidly evolving customer expectations and increasing competition have raised the bar for customer service, requiring organizations to rethink their approach and seek out creative solutions. The goals are clear: a seamless customer service environment where customers receive prompt resolution to their issues, agents with access to tools that build efficiency, and a business that’s flipped service from a cost center to a revenue generator.

Our suite of AI-powered tools: • Offer customers an outstanding service experience. • Give your best customer service agents a reason to stay. • Optimize the customer-to-agent phone experience. • Empower customers to solve problems through self-service. • Meet customer expectations for an omnichannel experience. • Provide your business with a sustainable, low-code solution.

What we do: • Assessment and roadmap – Conduct current state assessment of the current contact center environment and build recommendations and roadmap based on desired outcomes • AWS Connect deployment – Integrate AWS Connect with new and existing infrastructure, configure workflows and analytics, change management, including team training. • Optimization – continuous improvement and feature implementation focused on driving business value for the customer.

We use AWS Connect for: • Transcription, plus AI • Smart customer insights We layer in conversational AI on text channels to divert calls to automated tools.